Customer Experience Data Analyst
Resume:
ASIM LASAN
Data Analyst
+1-916-***-**** *********@*******.*** http://linkedin.com/in/asim-lasan-b68ab4105 Sacramento, California
SUMMARY
With over 13 years of experience in Data Analytics, Performance Management, Fault Management, Customer Experience Management. I have developed a strong skill set to excel in this field. I am skilled at issue resolution, optimizing customer experiences, and providing insights for operational efficiency. With a proven track record of delivering successful outcomes, I am confident in my ability to contribute meaningfully to any organization's success.
EDUCATION
2005 - 2009 Bachelors of Electrical Engineering with Specialization in Telecommunications University of Engineering and Technology Taxila, Pakistan 2003 - 2005 Higher Secondary School Certificate (HSSC) Pre-Engineering IMCB I-10/1 Islamabad Pakistan
2001 - 2003 Secondary School Certificate (SSC) Science IMCB I-10/1 Islamabad Pakistan
EXPERIENCE
2016 - 2024
Muscat, Oman
Network Data Analyst
Ericsson
World wide Telecommunications Vendor
Monitoring of Statistics and Key Performance Indexes (KPI) of Omantel Network End to End Analysis of Social media applications for best-in-class customer experience Performance management of Legacy & Cloud core nodes of Omantel mobile network Performing Health checks to identify Social media applications with highest latency and optimizing the route with the help of IP network support team
Creating technical reports using Excel and other tools to provide insights and workable solutions to improve customer experience
Providing performance analysis of network nodes
Hands on experience on SmartCare SEQ Analyst and INSPUR for CEM (Customer experience management) analytics, KQI & KPI analysis of network
MBB (Mobile broadband) traffic analysis and forecast Using Data Analytics to identify the change in patterns and making case studies for the customer Making templates to generate trend analysis for Service KPI's (Web, streaming, Voice & SMS) and major OTT's 2015 - 2016
Islamabad, Pakistan
Network Performance Engineer
Ufone 4G
Telecom Operator in Pakistan
Managed performance and fault management of CS & PS core nodes. Monitoring of KPI for better network performance, rectify and report the faults in IMS Core, CS Core & PS Core network
Performance management of International Roaming KPIs (Inbound+Outbound) Monitoring and issue escalations of GRPS traffic APN wise Hand on experience on M2000 IP Base Tools & U2000
2011 - 2015
Islamabad
Core NOC Engineer
Huawei
World Wide Telecommunications Vendor
Experience includes overseeing alarm functions and assessing system performance in CS & PS Core NOC. Managed international roaming issues effectively.
Providing 24x7 monitoring and RCA tracking of all the faults in network and working efficiently according to SLAs and maintaining KPIs
Managed issue escalations related to GRPS traffic on various APNs. Tracked and managed follow-ups on escalated tickets to maintain efficiency.
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SKILLS
Data Analytics Performance Management Fault Management Report Generating Trend Analyst Analytical thinking Communication
LANGUAGES
English
Native
Urdu
Native
PROJECTS
Omantel Ericsson Managed Services Project
2016 - 2024 Muscat, Oman
Deployed Service Operation Center (SOC) for Omantel Enhanced Customer satisfaction
Successful deployment paved the way for contract renewal between Omantel and Ericsson Omantel IMS Core Deployment
2016 - 2024 Muscat Oman
Successfully added IMS core in performance management scope once became On-Air in Omantel network. Increased the scope of project and Omantel awarded IMS performance management project to Ericsson Huawei Ufone modernization Project
2015 - 2016 Islamabad, Pakistan
Addition and configuration of new network elements in the network Enhanced the scope of project
KEY ACHIEVEMENTS
Successfully deployed and Organized Ericsson Service Operations Center department, received recognition from customer Omantel
Successful deployment made good impression on customer that led to huge contract renewal between Omantel and Ericsson Successfully added IMS core in performance
management scope once became On-Air in Omantel
network.
Increased customer satisfaction by resolving technical issues, using critical thinking to break down problems, evaluate solutions and make decision
Successfully completed Ericsson Omantel
Trainee/Secondee Project
Trained multiple employees in SOC department of Ericsson, now taking care of Omantel network, received recognition from the Customer
STRENGTHS
Data Analytics
With over 13 years of experience in Data Analytics, Performance Management, Fault Management, Customer Experience
Management, I have developed a strong skill set
to excel in the field.
Problem Solving
I am skilled at issue resolution, optimizing customer experiences, and providing insights for operational efficiency. Communication
Worked in prestigious companies in various countries has enhanced my communication skills
Quick Learner
My quick learning ability led to successful completion of multiple trainings and courses in Ericsson, Huawei and Ufone.
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