Customer Service Security Guard

ZANARION GRAHAM

**** ****** ***** *******, ** ***35

Mobile 301-***-**** • ************@*****.*** • US Citizen QUALIFICATIONS SUMMARY

Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment. Eagle-eyed Security Guard bringing three (3+) years of security experience. 2 years armed 2 year unarmed. Trained in conflict de-escalation strategies, behavior management and defensive tactics. Well-versed in protecting entrances, conducting patrols and monitoring CCTV feeds. Skilled officer, competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success. Skills

• Customer Service • Team Member • Packaging • Warehouse Experience

• Manufacturing • Security • Surveillance • Time Management • Typing PROFESSIONAL EXPERIENCE

ALLIED UNIVERSAL - CRYSTAL CITY, VA

Security Officer (September 2021 to Present)

• Maintained order and safety while providing customer service and information to facility visitors.

• Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.

• Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.

• Responded to and thoroughly investigated reported incidents to protect company assets.

• Patrolled large commercial facility on irregular schedule to look for suspicious activities.

• Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.

• Intervened on disturbances and utilized de-escalation techniques to prevent physical intervention and destruction of site property.

• Monitored building access and identified all officials and employees before authorizing entrance.

• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.

• Monitored building and property entrances and exits to detect intrusions and protect assets.

HARBOR FREIGHT TOOLS - DILLON, SC

Logistics Associate (July 2020 to May 2021)

• Designed and implemented techniques to reduce time and costs required to obtain and move goods.

• Checked items into computer system, printed labels and directed to storage locations.

• Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.

• Printed, picked and packed items for shipment according to tight schedules.

• Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records. PERDUE FARMS, INC. - DILLON, SC

Production Worker (February 2020 to July 2020)

• Assist in the processing and preparation of raw food products.

• Follow standard operating procedures (SOPs) and safety guidelines to maintain quality and safety standards.

• Sort, wash, and clean raw food ingredients, ensuring that they meet specified quality and cleanliness criteria.

• Package, weigh, and label food products accurately and efficiently.

• Monitor and maintain proper temperature and storage conditions for raw food products.

• Perform routine inspections and checks for quality control, identifying and reporting any issues or deviations.

• Follow sanitation practices and maintain cleanliness in work areas, including proper disposal of waste and cleaning of equipment.

• Adhere to food safety regulations, including personal hygiene practices and proper handling of raw food products.

• Collaborate with team members to ensure smooth workflow, efficient production, and timely completion of tasks.

• Communicate effectively with supervisors and team members to address any concerns, report issues, or seek clarification. DISTRIBUTION CENTER - BOWIE, MD

Distribution Center Associate (June 2019 to January 2020)

• Tagged and stored product inventory in correct areas and locations.

• Organized inventory and coordinated movement between receiving, storage and shipping to facilitate operations.

• Identified inventory issues and independently developed effective resolutions.

• Received, processed and re-shelved returned products to facilitate accurate inventory.

• Optimized inventory management by employing automated systems.

• Kept work areas clean, neat and organized for optimal productivity and worker safety.

• Demonstrated great teamwork skills with staff members involved in production and transport.

• Stocked and rotated products, supplies and paper goods to optimize freshness.

• Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.

• Added labels to products, rotated current stock and professionally arranged merchandise.

ROSS DRESS FOR LESS - CLINTON, MD

Sales Associate (January 2018 to August 2019)

• Processed POS transactions, including checks, cash and credit purchases or refunds.

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

• Operated cash register for cash, check and credit card transactions with 100% accuracy.

• Restocked, arranged and organized merchandise in front lanes to drive product sales.

• Supported promotional plans by updating signage with price changes.

• Managed inventory storage in clean and organized fashion.

• Stocked merchandise each shift, clearly labeling items, arranging according to size or color and preparing attractive displays.

• Created promotional materials to advertise products and services.

• Prioritized helping customers over completing other routine tasks in store.

• Developed and implemented strategies to increase customer satisfaction and engagement.

• Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.

• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

• Managed customer relations through communication and helpful interactions.

• Monitored customer service metrics and performance indicators to identify areas of opportunity.

MCDONALD'S - CLINTON, MD

Crew Member (October 2017 to February 2018)

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Resolved problems, improved operations and provided exceptional service.

• Collaborated with team members to complete orders.

• Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

• Checked completed orders for accuracy and bagged meals for easy carrying.

• Maintained clean, sanitized and well-organized food preparation zones.

• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

• Assisted counter staff in packing ready orders and distributing to customers.

• Performed shift change tasks each day to keep store efficient and neat.

• Packaged and labeled McDonald's products and orders for to-go counter and drive-through window.

• Greeted over thousands of customers per day and communicated effectively to obtain accurate orders.

EDUCATIONAL BACKGROUND

High School Diploma - Frederick Douglass High School - Upper Marlboro, MD

(May 2018)

CERTIFICATIONS AND LICENSES

Firearms License - OC Certification - Baton Permit

“I certify that, to the best of my knowledge and belief, all of my statements are true, correct, complete, and made in good faith.” November 5, 2024

Contact this candidate