System Administrator Systems

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Nicole Jones jonesyliving.com

480-***-**** ************@*******.*** MESA, AZ LINKEDIN.COM/IN/NICOLE-JONES-A21326A5 Mission Statement

As an experienced Information Technology Systems Administrator with a focus on Azure and AWS infrastructure, I bring a wealth of knowledge in cloud-based solutions, security, and infrastructure management. My goal is to optimize and secure digital environments, enhance productivity, ensure seamless collaboration, and drive innovation within organizations. Skills

System Administrator Key Responsibilities and Duties Performed: Experience

Wireless Guardian System Administrator JAN 2024 – SEP 2024 Achievements:

Improved Microsoft Identity score by 22% for a resulting score of 86%.

Implemented new IT Security policies: IT Operations Policy, Service Catalog, Security Policy, and Incident Response.

Built out 3 Microsoft Teams Conference Rooms.

Designed SharePoint sites for IT Helpdesk, Operations Department, three committees, and Sales Team.

Architected the Intune polices and Defender Endpoint Security and Firewall. Unical System Administrator JUL 2023 – JAN 2024

*Contract to migrate on prem servers and virtual servers from vSphere to AWS. System Maintenance and Optimization:

• Installed, configured, and maintained

operating systems, servers, and network

hardware.

• Monitored system performance, identified

bottlenecks, and implemented solutions to

improve eƯiciency.

• Performed regular backups and data recovery

procedures.

• Ensured data security and implemented

security protocols using Intune policies.

Troubleshooting and Support:

• Diagnosed and resolved hardware, software,

and network issues.

• Provided technical support to users,

addressing their IT-related concerns.

• Documented IT processes and procedures.

User Management:

• Created and managed user accounts, permissions,

and access controls.

• Trained users on the use of IT systems and software. Infrastructure Management:

• Managed servers, network equipment, and other IT infrastructure components.

• Assisted in network planning and implementation. Security:

• Monitored and maintained security measures to

protect the organization's IT infrastructure and data.

• Implemented security policies and procedures.

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Achievements:

Migrated 50+ servers as part of a team.

Implemented SSO for Okta identity provider.

Completed a network circuit upgrade as part of a team.

Performed a cleanup of Active Directory for improvement of eƯiciency. Woodrow Technologies System Administrator JAN 2022 – JUN 2023 Achievements:

Migrated Microsoft 365 tenants and emails for 20+ health care provider oƯices.

Installed new Ubiquiti network appliances for eight health care provider oƯices.

Migrated VOIP services to Service Now and architected phone tree system.

Managed MDM applications, Intune, Zoho MDM, and Apple Business.

Won “Hardest Working IT Professional” award January 2021. GoDaddy Website Advisor NOV 2020 – OCT 2021

Sunrun Hardware Coordinator JAN 2019 – APR 2020

Achievements:

Implemented the restructuring of the hardware recycling program. This resulted in the company gaining compensation for end-of-life hardware versus paying for recycling services.

I completed research that resulted in a new laptop baseline for three diƯerent end user groups.

I was responsible for all hardware purchases for seven sites. Endurance International Service Operations Administrator OCT 2015 – OCT 2018 Recovering Computers Computer Repair Technician MAR 2014 – Sep 2015 Certifications

CCNA

Azure Administrator Associate

Microsoft 365 Administrator

Power BI Dashboards

Volunteer Work

AZ BLANKETS 4 KIDS

https://azblankets4kids.com/

I actively participate in this organization’s mission to donate blankets for children in orphanages and

hospitals. I donate 4 quilts per month and participate in their recruiting sew ins.

LETTERS OF RECOMMENDATIONS UPON REQUEST OR VISIT MY LINKEDIN PAGE.

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