Customer Service

MARGARET A. FOLAND

*** ******** **

Arlington, TX 76017

Home: (817) 264 – 3090 ● Cellphone 682-***-****

******@*****.***

SUMMARY OF QUALIFICATIONS

Highly motivated and resourceful doctorate student in Educational Leadership and Management, currently pursuing advanced knowledge and skills to excel in educational environments. Possessing a strong suite of interpersonal, organizational, and leadership capabilities, developed through diverse professional and volunteer experiences. Demonstrated communication proficiency encompassing empathetic listening, persuasive writing, engaging public speaking, and effective program development. Proven ability to seamlessly integrate transferable skills from varied backgrounds into the educational field, fostering positive and productive relationships and outcomes.

EDUCATION

Doctor of Education (EdD), Leadership and Management – Expected December 2027, Liberty University, Lynchburg, VA

Master of Education (MFA), Teaching Leadership – Graduated December 2012, University of Phoenix, Phoenix, AZ

Bachelor of Arts (BA), Theatre – Graduated December 2010, University of Texas at Arlington, Arlington, TX

Associate of Arts (AA), Liberal Arts – Graduated December 2007, Tarrant County College

TEACHING & TRAINING EXPERIENCE

Catechist (Sunday School Teacher) St. Maria Goretti Catholic Church August 2000 – May 2002

Developed and delivered engaging lessons on Catholic faith principles to seventh and eighth-grade students, fostering a supportive learning environment.

Facilitated discussions and activities to enhance understanding and application of religious teachings.

Provided guidance and mentorship to students, promoting their spiritual growth and development.

Assistant Drama Teacher, St. Ignatius Loyola College Prep High School, September 2007 – December 2007

Collaborated with the lead drama teacher to instruct twenty-five high school students in fundamental Theatre Arts techniques, including acting, improvisation, and stage presence.

Assisted in creating and implementing lesson plans designed to build students' self-confidence, communication skills, and teamwork abilities, which are transferable to various academic pursuits.

Provided individual support and guidance to students, encouraging their participation and growth in theatrical arts.

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PROFESSIONAL EXPERIENCE

Sales Representative & Jewelry Repair/Design, Elegant Baubles Boutique December 2013 – Present

Provide exceptional and personalized customer service, assisting clients in selecting jewelry and processing sales transactions efficiently.

Skillfully repair and create custom jewelry pieces, demonstrating meticulous attention to detail and artistic ability.

Maintain a thorough knowledge of inventory and product information to effectively address customer inquiries and provide recommendations.

Independent Contractor PollMakers February 2018 – Present

Conduct professional and accurate telephone interviews, polls, and surveys, adhering to strict guidelines and protocols.

Evaluate the performance of other agents conducting polling calls, providing constructive feedback to ensure quality and accuracy.

oDemonstrate strong communication and interpersonal skills in interacting with respondents and fellow contractors.

Customer Service Representative, New Beginning Solutions, December 1997 – Present

Provide knowledgeable and friendly customer service, assisting clients with inquiries and purchases of vitamin and mineral supplements.

Maintain a comprehensive understanding of product benefits and features to effectively address customer needs and promote health and wellness.

oProcess orders accurately and efficiently, ensuring customer satisfaction and building long-term relationships.

Assistant Store Manager Inspirations March 2000 – November 2000

Supported the store manager in daily operations, including opening and closing procedures, cash handling, and inventory management.

Effectively trained new hires on store policies, procedures, and customer service standards, contributing to a positive team environment.

Provided excellent customer service, assisting with product selection, addressing inquiries, and resolving any issues to ensure a positive shopping experience.

Assistant Store Manager, Sweet Factor, April 1997 – October 1998

Managed daily store operations in the absence of the store manager, including cash register duties, staff supervision, and inventory control.

Successfully trained new employees on operational procedures, customer service techniques, and product knowledge.

oProactively handled customer complaints and inquiries, ensuring satisfactory resolutions and maintaining positive customer relations.

Freelance Legal Assistant Arlington, TX July 1999 – August 2002

Provided comprehensive administrative support to legal professionals, including general office duties, accurate data entry, and efficient receptionist work.

oDemonstrated strong organizational skills and attention to detail in managing files, scheduling appointments, and preparing documents.

Representative (Consultant) Avon January 2010 – January 2011

Generated sales of Avon products through direct customer engagement, product demonstrations, and hosting Avon parties.

Provided excellent customer service, offering product advice and building relationships with clients.

Successfully recruited new consultants to expand the sales team and increase overall sales volume.

PROFESSIONAL ORGANIZATIONS & AWARDS

Tarrant County College Southeast Campus Student Council August 2003 – May 2004

Tarrant County College Southeast Campus, Shoot Stars – Leadership Award April 2004

Cinderella State - Texas State Pageant, Award of Merit June 1993

American Legion School Award May 1993

VOLUNTEER EXPERIENCE

St. Maria Goretti Youth Group Ministry 2000 – Present

Political Campaign Volunteer (Door-to-Door) 2006 – Present

Precinct 2030 Block Captain 2008 – Present

REFERENCES

Delene Gillen – 469-***-****

Tambre Ruggiero – 817-***-****

Charles Bruce – 817-***-****

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