Operations Manager A Team

C H R I S T I N E M U R P H Y

BRIGHTON, TN 901-***-**** *********.******@*******.***

PROFILE SUMMARY

Experience and education lead to management and leadership roles. I am a results-oriented, high-energy professional with a talent for leading by example, inspiring others, and achieving peak performance. I am dedicated to fostering strong, effective teams and team relationships.

SKILLS

•Operations Management •

People Engagement

Coach, Train, and Develop

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Organizational

Leadership/Leadership

Management

Planning

Critical Thinking

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Effective

Communication

LEADERSHIP WORK EXPERIENCE

Operations Manager April 2023 - Present

FedEx Corporation (Memphis Hub) – Memphis, TN

Manage 28 employees to ensure all animals and lives in the Lives Input area can be scanned and processed for outbound markets.

Manage over 10 employees at FedEx Offload Operations, ensuring the efficient loading and unloading of planes for timely freight processing from inputs back to the aircraft for its destination. This involved early planning for the execution of the on-time flight schedule.

Manage 62 employees at the FedEx Hub while developing and implementing safety practices to ensure a secure working environment for staff. Administrative duties include employee time reports, weekly CSM, and monthly operational plans.

Ramp Agent May 2022 – March 2023

FedEx Corporation (Memphis Hub) – Memphis, TN

Led a team of 20 employees in the specific PDX postal and box freight market to ensure packages were scanned and packaged in the ULDs/cans for timely processing, and that they were taken to the plane on time to meet flight schedules. Early planning and adjustments were made to ensure all freight left the outbound department and was delivered to the ramp for on-time flight departures.

Team Leader

FedEx Corporation (Memphis Hub) – Memphis, TN

•Led a team of 20 employees in the North East Non-Con department to ensure that all freight was processed promptly to be distributed to the outbound areas and taken to the plan to make an on-flight departure.

•Coached and developed my team for success by ensuring all freight went out on time and was never late.

Project Manager January 2015 – April 2022

Supero Healthcare Solutions – Memphis, TN (Remote)

•Made changes to the project scope and implemented the most effective change management processes to keep the project current.

•Enhanced development and drove the continuous improvement of the project delivery process by providing strong program leadership.

•Modified and reconstructed project plans to better align with organizational objectives.

•Communicated with clients to convey deadlines, scope of work, and potential challenges throughout the project timeline.

•Managed the entire project life cycle from initial concept through final delivery.

•Set project schedules and oversaw milestones for the duration of the project.

•Developed processes to enable consistent on-time deliverables to clients per timelines established in the contract.

•Utilized a forward-thinking approach for uncovering and solving internal stakeholder concerns and project issues.

EDUCATION

The University of Memphis – Memphis, TN – FedEx Life Global Program

Master of Social Work – January 2025 – anticipated completion May 2027

The University of Memphis – Memphis, TN – FedEx Life Global Program

Bachelor of Professional Studies: Organizational Leadership

Graduated – August 2024

FedEx Internship/Management Training (Manager On Deck) – Memphis, TN

January 2023 – March 2023 – Graduated March 2023

At graduation, I was one of the few students chosen to be a Guest Speaker out of the 200 attendees from all over the USA.

Dyersburg State Community College – Dyersburg, TN

Associate’s Degree – Business Management

GPA 3.5

Graduated – May 2022

HONORS/ACHIEVEMENTS

National Society of Leadership and Success (NSLS). Only 4% of online students are accepted due to academic excellence. 2021

FedEx AIM Certified - Advanced Into Management 2.0 certification completed 11/23/2021 and 30 hours spent in 53 modules, finished with high scores.

FedEx Leadership class – I attended a two-day leadership training class.

FedEx Bravo Zulu awards – Awarded in 2021, 2022, & 2024.

FedEx annual SFA, Employee Satisfaction survey score 90+ 2024 & 2025

Awards – Dyersburg State Community College - Cum Laude Spring 2022, Dean's List Fall 2021 & Spring 2022, Final GPA 3.5; Dyersburg State Community College “Outstanding Academic Achievement” Business award (One of the few chosen recipients).

University of Memphis, Dean's List Fall 2023, graded with honors, Magna Cum Laude, August 2024.

Inducted into Delta Alpha Pi International Honor Society, University of Memphis, Spring 2024.

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