Customer Service Data Entry
Resume:
Sophia Di San Martin
**************@*******.*** • 209-***-**** • Fort Worth, TX 76109
Professional Summary
Highly experienced customer service professional with a proven track record in researching and resolving customer problems to ensure satisfaction. Proficient in assessing individual needs and leveraging strong communication and problem-solving skills. Detail-oriented multi-tasker who excels in high-volume environments, delivering exceptional results in customer service, administrative support, and case management. Adept at fostering positive client relationships, improving operational efficiency, and driving customer satisfaction.
Core Skills
●Excellent Communication & Interpersonal Skills
●Professional & Sensitive in working with the Public
●Organization & Time Management Skills
●Fast Learner with Adaptability
●Microsoft Office Suite, Outlook, QuickBooks
●Windows XP/7/Vista/8
●Dispatching
●Customer Service/Retention/Support
●Administrative Support
●Bookkeeping & Data Entry
●Case Management
●Project Coordination/Management
●Accounts Payable/Receivable/Reconciliation
●Supervising & Team Leadership
●Community Engagement
●Call Center Operations
●Security Events
Professional Experience
Event Security
Dickie’s Arena, Fort Worth, TX
May 2024 to Present
●Provided security for entertainment events, ensuring safety and compliance.
●Operated metal detectors, ticket kiosks, and bag checks for weapons and contraband.
●Verified credentials and utilized security tools including magnetometers and handheld detectors.
●Managed crowd control and addressed conflicts effectively.
Customer Service Representative
Communication Services for the Deaf, Stockton, CA
February 2022 – August 2023
●Handled high-volume inbound customer service calls in a call center environment.
●Conducted data entry and performed assessments for clients with disabilities.
●Ordered and coordinated the delivery of communication devices.
●Managed outbound projects and operated with minimal supervision.
Personal Assistant
TNT Entertainment, Tracy, CA
June 2017 – February 2019
●Planned and scheduled events, ensuring seamless coordination with venues.
●Managed bookkeeping, accounts payable, and accounts receivable.
●Organized travel arrangements, including hotel accommodations.
●Conducted data entry and maintained financial records.
Substance Abuse Worker (Intern)
Recovery House, French Camp, CA
July 2015 – May 2017
●Managed client caseloads and performed case management duties.
●Conducted individual screenings, intakes, orientations, and assessments.
●Facilitated crisis intervention and provided client education.
●Assisted in treatment planning for residents and families.
●Documented daily reports and participated in group therapy sessions.
Education
●Substance Abuse Counseling Certificate Program
University of the Pacific, Stockton, CA
●Business Management – Associate Degree (AA)
Santa Rosa Junior College, Santa Rosa, CA
Certifications & Training
●Substance Abuse Counseling Certification
●Proficient in Microsoft Office Suite, QuickBooks, and various Windows operating systems
●Conflict Management Training
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