Operations Coordinator Administrative Support

Ashley Gonzalez

**** ********** ** **** *

Anchorage AK 99507

Phone: 907-***-****

Email: *****************@*****.***

EDUCATION:

May 2019, Associates, General Studies

University of Alaska Anchorage

Anchorage, AK

EXPERIENCE:

08/2019 – 08/16/2024

Municipality of Anchorage/ Public Transportation/ People Mover

Anchorage, AK

Operations Coordinator

Provide direct administrative support to the Operations Superintendent and work in collaboration with the Public Transportation Department Timekeeper to ensure operations staff are scheduled appropriately in SAP.

Schedule interviews for the department, and schedule additional testing for the next process.

Assist the dispatchers in answering the phone, and also answer and assist the drivers over the radio.

Assist the drivers with any questions and concerns they may have at the window and hand them supplies or records they request.

Monitor and track drivers' attendance points and type up the first level of "discipline" which is the 10 pt notification.

Maintain the FMLA log showing which drivers are approved for FMLA and who has been denied.

Also notates the treatment schedule and the amount of times they are "estimated" to call out for their condition.

Monitor the See It Text It line, requesting video for incidents and notating the concern on the ER log for the supervisors.

Requesting videos at the request of the driver for incidents that occur on their bus.

Contacting APD or ASP when requested.

Organizing bus trades for drivers when requested and I’m assisting dispatch.

Maintain the DOT and license log monitoring expiration dates.

Order and maintain the uniforms for the department.

Document and reconcile time records from the transit scheduling software Teledriver for approximately 105+ bus operators on a daily basis.

Duplicate the work done by our dispatchers previously into our new Hastus program.

Also responsible for training our current dispatchers and sub fills on the new software.

Work with operations supervisors and dispatchers to review and populate bus operator leave requests, schedule inquiries, record keeping, and filing.

Make purchases for the department with my P-Card and collect receipts to be submitted for reconciling.

Track P-Card transactions for both my card and Superintendents card.

Updates documents for the department. Assist the Director with projects she requests.

Perform other related duties as assigned.

06/2017-Now Self Employed-Independent Contractor Anchorage, AK

Independent Contractor

My duties would include providing safe and reliable transportation to passengers in Anchorage, Palmer, and Wasilla.

Picking up passengers and dropping them off at their requested locations.

Abiding by all local traffic laws and regulations.

Ensuring the vehicles are clean and in good condition.

Ensuring the vehicles are up to date with any maintenance and that the maintenance to the vehicles are done on time.

Greeting customers politely and answering their questions.

Communicating with customers via phone or text message.

Calculating and collecting the correct fare per ride.

Keeping track of hours and distance driven for the day.

Log miles driven for the year.

Log any expenses made for the year on fuel, supplies, and maintenance, and maintaining the receipts.

03/2019-09/2019 WIC - Municipality of Anchorage Anchorage, AK

Senior Office Assistant

Perform opening and closing procedures for the clinic.

Train new office assistant in the position.

Screening and processing of WIC clients to include receptionist/ phone duties, income verification, scheduling of appointments, obtain anthropometric and hemoglobin measurements and issuing WIC food vouchers.

Verifies and documents proof of identification, proof of residency).

Determines if applicant's income meets the income guidelines or that the applicant is adjunctively income eligible.

Accurately documents the income eligibility on the family information form and in the client computer record.

Completes eligibility screening and check-in procedures in an efficient manner.

Accurately enters client information and documents all client interaction into the client's computer record.

Generates and prints the appropriate warrants for clients participating in nutrition education activities.

Maintains client records in alphabetical order within the appropriate filing cabinet.

Pulls client records one business day prior to the scheduled appointments date.

Make reminder phone calls one business day prior to scheduled appointment and documents appropriately in client record.

Wiping down chairs/toys etc. with antibacterial agent Accepting and signing for deliveries.

Maintenance of storage areas.

Insurance verification

08/2018-03/2019 “Ptarmigan Elementary School”-Anchorage School District Anchorage, AK

SPED Resource TA

Implements under the supervision of assigned teacher, instructional programs and lesson plans for the purpose of presenting and/or reinforcing learning concepts.

Supervise individual and/or groups of students in a variety of settings (e.g. rest rooms, playgrounds, hallways, bus loading zones, cafeteria, assemblies, field trips, etc.) for the purpose of maintaining a safe and positive learning environment.

Promotes good study habits and student independence for the purpose of improving the quality of student outcomes.

Models conversation, manners, clean up activities, listening, and everyday interactions for the purpose of demonstrating appropriate social behavior in a culturally sensitive manner.

Administers tests, homework assignments, make-up work, etc. for the purpose of supporting teachers in the classroom.

Attends meetings and in-service presentations as assigned for the purpose of acquiring and/or conveying information relative to job functions.

Performs other related duties as assigned.

CPR/ First Aid certified.

01/2017-08/2018 “Occupational Safety and Health”- State of Alaska Anchorage, AK

Office Assistant II

Inputs data into computer data base systems; retrieves, verifies, and corrects information from the computer system.

Type and word-process various documents and electronic information.

Types and designs general correspondences, memos, letters, emails, etc.

Proofreads copy for spelling, grammar and layout, making appropriate changes.

Responsible for accuracy and clarity of final copy.

Collects and assembles materials for reports or distribution.

Assists with related clerical duties such as photocopying, faxing, filing and collating.

Operates a variety of standard office machines, including, but not limited to a personal computer and a variety of computer software, phone, fax, calculator, shredding machine and photocopy machine.

Files and distributes incoming and outgoing mail.

Acts as receptionist for assigned unit, receiving and screening phone calls and assisting individuals visiting Enforcement staff, assists the general public with inquiries and requests.

Classifies materials for filing in an established system, files materials, paper and electronic.

Gathers or searches for information from various documents; records information; makes adjustments or corrections; and compares or verifies information.

Acted as the front office supervisor while the position was open for hiring. Supervised two employees at the time making sure the cases were being processed in a timely manner and correctly. Submitted their timesheet and managed their attendance.

Performs related work as required.

01/2016-12/2016 Denali Federal Credit Union Anchorage, AK

Inbound Specialist

team lead managing 5+ employees at a time. Monitored attendance, quality of calls, and customer service skills.

Responsible for providing prompt, professional, helpful, knowledgeable, and courteous member service.

In compliance with credit union marketing image and service delivery goals, be knowledgeable of and sell credit union products and services, answer inquiries and provide information to members on all types of accounts, loans, and other credit union services.

Cross sell credit union services and add new relationships to existing accounts.

Receive and process member service requests.

Identify research and correct member account discrepancies.

Perform progressively responsible duties to include, place and receive phone calls related to member business, follow up with prospects and ask for their business, complete sales production reports.

11/2014-10/2015 Alaska USA Fairbanks, AK

Financial Service Representative

Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.

In compliance with credit union marketing image and service delivery goals, be knowledgeable of and sell credit union products and services, answer inquiries and provide information to members on all types of accounts, loans, and other credit union services.

Open all types of new accounts, cross sell credit union services and add new relationships to existing accounts.

Assist members with loan applications, loan closing documentation and loan declinations consistent with credit union policies, the Equal Credit Opportunity Act and The Fair Credit Reporting Act.

Receive and process member service requests.

Identify research and correct member account discrepancies.

04/2013-07/2014 Mt McKinley Bank Fairbanks, AK

Bank Teller

Processed standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies.

12/2009-08/2012 Food Delivery Pooler, GA

Delivery Driver

Package the prepared food for delivery.

Map out a route to deliver the food quickly. I used Google Maps or Mapquest.

Load the food into vehicle, and transported the vehicle to the customers.

11/2011-04/2013 Walmart Fairbanks, AK

Cashier

Greet every customer with a smile and inquire about store experience.

Answer questions about merchandise and maintain current knowledge of all promotions.

Efficiently ring up items and process cash, card, and check payments to keep customers flowing through check-out aisles.

Assist other cashiers with questions, difficult customer questions, and age-restricted purchases.

Contact customer service managers to handle pricing issues and complaints.

08/2010-08/2012 Woodville Thompkins Savannah, GA

CNA

Assisted clients with bathing, getting dressed, eating, and any ambulatory assistance needed.

Spoke with family members.

Cleaned patients rooms and changed linens as needed.

Contact this candidate