Customer Service Sales Representative
Resume:
Ernese Kirksey
Beaumont, TX *****
***********@******.***
Excellent customer service skills
Work well with others
Dependable and trustworthy
Authorized to work in the US for any employer
Work Experience
Food Prep
FOOD AND NUTRITIONAL SERVICES-Beaumont, TX
November 2024 to Present
Sanitizing and disinfecting cooking areas
Storing food
Cleaning garbage containers
Preparing simple appetizers like salads
Basic cooking methods
Following recipes to measure ingredients
Food preparation
Sanitation standards
Kitchen equipment
Perform routine kitchen tasks
Sales Representative
Focus Services-Beaumont, TX
September 2023 to December 2023
• Developed and maintained strong relationships with key clients, resulting in a 5% increase in repeat business.
• Conducted product demonstrations and presentations to potential clients, leading to an average closing rate of 45%.
• Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction.
• Identified upselling opportunities within existing accounts, resulting in a 12% increase in average deal size
Cashier
Dairy Queen-Beaumont, TX
August 2022 to July 2023
• Handling cash
• Customer service skills
• Ice cream building and food prep
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed Fry Cook, Combined Food Preparation and Serving Workers, Including Fast Food
Fuddruckers-Beaumont, TX
October 2018 to November 2019
• Provided excellent customer service in a high-volume, fast-paced operation
• Collected cash and made correct change.
• Counted money in cash drawer at the beginning and end of work shift.
• Followed procedures for safe food preparation, assembly, and presentation
• Resolved complaints promptly and professionally
• Assisted with training new employees
• Maintained cleanliness and organization of the fry station and grill area to ensure food safety standards were met
• Collaborated with kitchen staff to coordinate timing of orders for efficient service during peak hours
• Managed inventory levels of frying oil, seasonings, and other ingredients to prevent shortages or waste Cashier
Wingstop-Detroit, MI
December 2017 to August 2018
• Operated computer/cash register and accepted payments from customers.
• Promoted customer satisfaction through personal interaction.
• Balanced drawer and made cash deposits.
• Compared totals on cash register with amount of currency in register to verify balances.
• Served customers with courtesy, patience and a smile.
• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
• Implemented new POS system, resulting in improved accuracy and efficiency in cash handling procedures
• Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally Food Prep, Combined Food Preparation and Serving Workers, PAFS Panera Bread-Birmingham, MI
July 2016 to May 2017
• Prepared soups, salads and sandwiches in a high volume kitchen with exceptional precision
• Maintained food stations compliant with sanitation and hygienic regulations
• Cleaning duties such as washing dishes and intense kitchen cleaning.
• Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
• Managed food inventory and ensured proper storage and rotation of ingredients to minimize waste
• Maintained a clean and organized work area, adhering to sanitation guidelines and food safety regulations
• Consistently achieved high customer satisfaction scores by delivering well-prepared meals in a timely manner
Education
Associate's degree in Business Management
Tarrant County College District - Fort Worth, TX
December 2020 to July 2023
Associate's degree in General Studies
Oakland Community College - Royal Oak, MI
September 2014 to June 2018
Skills
• Food Preparation
• Food Service
• Meal Preparation
• Computer Skills
• Cashiering
• Kitchen Experience
• Cleaning Experience
• Computer Operation
• Food Safety
• Cash Handling
• Retail Sales
• Kitchen Management Experience
• Food Production
• Data Entry
• Customer Service
• Typing
• Culinary Experience
• Human Resources
• Serving Experience
• Microsoft Word
• Host/Hostess
• Time Management
• English
• Microsoft Office
• Microsoft Powerpoint
• Upselling
• Restaurant Experience
• Pricing
Certifications and Licenses
Food Handler Certification
August 2022 to August 2024
EMT License
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