Registered Dental/Ortho/Surgical Assistant, Server/Bartender

**** ******* **., ****** ******** Valley, CA ***** (909) Medeiros 485-3023 *****************@*****.*** PROFESSIONAL SUMMARY

Accomplished Exceptional professional across record Experienced delivering promotion, creativity fast-paced office in managing and outstanding environments. aiding communication referrals, management, operations strategic professional in day-graphics contributing customer thinking manager, to-operations, day with and and office to a interpersonal service driving unique design, drive to functions, overall customer business with blend patient efficiency, satisfaction a skills strong optimizing of service, and growth, expertise managing that referral background hospitality, build and enhance processes, in retention. relations, both positive team in public roles members, marketing, marketing and relationships and Dynamic in image, ensuring public communications. and and and and and relations boosting excellent public PR, with exceed versatile with a relations. variety and performance. expectations patient expertise Adept with management. of a at and Proven patients broad leveraging in referral brand in Skilled skill diverse, track and set care. in EDUCATION AND CERTIFICATIONS

Registered Dental Assistant Certification Everest College 2011 San Bernardino, CA High School Diploma Redlands East Valley High School 2007 Redlands, CA EXPERIENCE

Cocktail Server Yaamava’ Resort and Casino at San Manuel July 2023 – Present

• • • • • • • • • • • Providing accuracy. Building experience. attention Maintaining safe and overall Delivering experience shows, ensuring Maintaining Training engagement service. Managing Collaborating Contributing Ensuring Creating special environment managing revenue. and and a their to a exceptional multiple top-welcoming in seamless requests detail. a suite techniques, maintaining mentoring to an clean with comfort tier team upscale multiple cleanliness, for service teams suites and quickly. and both sales customer atmosphere throughout organized new ensuring environment. unobtrusive strong and and guests suites to goals team guests restocking large management service relationships by simultaneously. and a members work by the smooth groups actively in team engaging service luxury duration in area, supplies, a simultaneously, members. onboarding to high-upselling on while theater adhering ensure with with service of energy, and the guests, maintaining guests, suites, timely menu event. ensuring standards, to process fast-health ensuring ensuring addressing items providing service paced minimal and a and high and menu environment, and a consistent prompt safety personalized promoting a level requests premium, resolve knowledge, downtime. regulations of service attentiveness delivery customer promptly, specials, with personalized and and while efficiency and memorable of customer concerns high-increasing maintaining and ensuring during quality and a Customer Service Coordinator CA Construction August 2023-February 2024

• • • • Provided communication, Acted communication Coordinated ensuring Documented as the alignment exceptional primary with and and ensuring organized project on ensuring liaison customer project managers, a positive meeting between efficient goals, service client estimators, notes, schedules, insurance project by experience answering action progression and adjusters and items, budgets. company calls, throughout and and and addressing project the owners timely project construction updates completion. to inquiries, streamline timelines. for team, and internal workflows, managing facilitating and client client clear

• review, Assisted maintaining in the successful clear management communication of a and $3M accountability. home renovation project, overseeing payment

• collection, timely Processed delivery payments, coordinating of official invoices, communication documents. and managed between collections, clients and bringing insurance outstanding companies, accounts and ensuring up to date and ensuring financial accuracy throughout the project. Cocktail Server Morongo Casino Resort and Spa August 2022-August 2023

• • Provided accuracy. Built and maintained exceptional strong customer relationships service in a with high-guests, energy, ensuring fast-paced a personalized environment, and with memorable efficiency and

• experience. Managed multiple cabanas and large groups simultaneously, ensuring prompt service while

• • • • • • • maintaining Maintained a Collaborated and Delivered ensuring Maintained delivery Fostered requests, Managed detail, Upheld safe special environment ensuring high while a a payments, and exceptional luxurious friendly, requests a a attention standards with clean high ensuring maintaining a smooth teams level and for engaging processed quickly. and to poolside of both their organized of detail. and relaxing cleanliness checkout attention attention guests comfort management atmosphere tabs, and experience. work and experience cabana to and to and and detail team detail. area, handled satisfaction organization by to service while interacting members. adhering ensure for cash guests. managing to timely throughout guests transactions in to with pool health service in multiple guests, and a and high-the cabana with and safety responding day. energy, guests, resolve accuracy areas, regulations ensuring outdoor customer ensuring promptly and attention setting, timely and concerns that to ensuring all to

• amenities Contributed were to team properly revenue maintained. goals by consistently upselling premium beverages, bottle service, and

• specialty Training and menu mentoring items, helping new team to elevate members the guest on service experience standards, while menu driving knowledge, sales. and customer engagement quality service. techniques, ensuring a smooth onboarding process and consistent delivery of high- Office Coordinator and Surgical Assistant James P. Sellas Oral and Maxillofacial Surgery November 2021-August 2022

• • • • • • • • Led administrative Coordinated were Managed accurate Organized team Assisted monitoring Maintained were Operated issues Served and the business and proficient accurately and as conversion oral submissions insurance patients and a and ensuring personal (meticulous EKG and surgeons schedule, performed managed processes in documented conducted systems) using while of claims, equipment assistant and a chairside coordinating filing busy up-reducing patient routine and working and billing to-team oral systems, and improving to date preparing was scheduling, during the maintenance surgery training easily wait inquiries, with technology always appointments, doctor, ensuring times surgeries, accessible insurance efficiency instruments practice on functioning optimizing and helping and new on for patient verification improving dental software providing to scheduling, companies in in surgeries, to a the patient and fully manage records, appointment properly equipment paperless materials. and paperless workflow. processes, critical record to and billing, and digital charts, resolve for meetings. system. maintain support, and management. patient times and office, systems, and ensuring machines, issues. patient for surgical safety. streamlining including the both ensuring doctor’s timely management. troubleshooting the documents patient surgical and all personal staff Lead Floor Trainer and Sales Representative Great Habits Nutrition January 2017- September 2019

• Led a team of trainers on the floor, providing guidance and mentorship to ensure high-quality

• fitness Delivered training ongoing and education excellent to customer clients and service, staff while on the driving benefits, sales usage, of nutritional and features supplements. of nutritional

• supplements, Coordinated and ensuring hosted product events to knowledge promote was fitness up-programs to-date and and supported supplement customer products, success. engaging

• • • • with Developed customer Acted brand Led while Managed followers personal clients integrating as recognition, a social to engagement vendor and and build training executed media prospective nutritional an at and health online sessions, marketing and increasing marketing driving and community customers supplements customizing fitness efforts, product new strategies events, business to and creating drive into sales fitness promote to representing wellness sales through promote through content, plans services and recommendations. direct based targeted brand nutrition managing the and interactions. on company awareness. products. campaigns. individual and posts, training and and client its engaging services, products, needs with increasing and building goals, Registered Dental Assistant and Scheduling & Marketing Coordinator Hoff Orthodontics January 2012 - April 2022

• • • • • • • • • • • • • Registered and Scheduling efficiency, and Records/assisted cephalometric values IT orthodontic hardware Treatment insurance presented claims, successful Public promote efforts Event orthodontic up-Team states, seamless Assistant conference vendors, Social engaging engagement Assistant practice communication Scribe communicated departments. Training to integration office Tech to-sterilizing enhancing date Coordination & Media coordinated to to for Relations/and protocols, with Support: meetings, Continuing and the aid content, execution enhance Lead: Laboratory systems. companies Manager Manager and customized outcomes. Meetings: on meeting into worked & Dental Coordinator: software, assistant and practice, in preparing laboratory Marketing industry Insurance instruments, ensured radiographs patient updates orthodontic and the Played brand developing Provided brand Marketing developed clinical team-and Assistant: with orthodontic for for for alignment Education & to certifications Accurately including ensuring Technician: treatment satisfaction. standards a proper awareness. Training: practice to presentation Annual Monthly professional effectively tasks patients visibility key building Coordinator: & team procedures, Managed to Design: diagnosis managing technical role agendas, graphics, identify Coordinator: such Assisted allocation with proper social members vision, Conference: practice. Coordinator: transcribed plans, Organizational to and in Planned events, and communicate (as Maintained business maximize the coronal patient Managed development. materials. support best and media fabricating anatomical patient attract and functioning and including and verified the hiring Acted of and to treatment practices. and documented customer orthodontist building time appointments, polish, ensure Developed campaigns, meeting goals. Assisted new managed comfort, for the as benefits, and Hosted scheduled accurate insurance for a and managing office dental practice’s landmarks Meetings: patients. key training of X-follow-orthodontic the planning service promote radiographic ray, notes, in continuing liaison and ensuring equipment, logistics and online meeting community impressions patient chairside organizing team OSHA, coverage, up optimized ensuring of event social implemented tracked standards Organized and new between and both treatment presence training records, for procedures, CPR) treatment notes measure logistics, education media accountability during team machines, manually including conferences, and facilitated outreach, action a and scheduling to smooth to patients, to and itineraries members, managing to ensure platforms, lab options. ensure molds. procedures, ensure marketing linear coordinating increase items, acceptance facilitated lunch-files, and reducing troubleshooting and and clinical seamless doctors, team Tracing clear ensuring for and across digitally. smooth maintaining Managed radiographs, and onboarding public and-for a creating patient maximum yearly strategies angular remained workflow. preparing multiple wait monthly and learns with insurance and of relations and times for staff and to In-home Care Coordinator IHSS January 2008 - July 2010 Operations • • • • • • • Managed and Coordinated vision Served providing Maintained organized, Assisted personal Provided clients Communicated status consistent Manager and visits, and as clients affairs, and companionship the immediate address sanitary, fostering a ensuring and clean, primary maintained support regularly with allowing accompanied R&any safe, and a daily support B transportation on-positive, concerns. for Automotive conducive and with and them a call tasks each flexible comfortable contact emotional or family clients to caring individual’s such arranging maintain to schedule members as and for the to environment. June running support, medical emergencies, client’s providing home necessary independence needs. for 2007- and environment, multiple errands, appointments, well-building healthcare assistance July resources. being. responding clients, grocery while strong, 2010 ensuring providers as including ensuring ensuring needed. shopping, trusting quickly all to their doctor, timely relationships areas to update and client needs managing were delivery dental, them needs were well- with on and and of met. client care

• • • • • • • • Managed functions Administered with Coordinated ensuring Oversaw automotive downtime. Provided issues Managed with Managed service Collaborated ensure tax key to operational work regulations clients ensure parts timely day-and a mechanical and team parts billing with was marketed to-ensuring payroll, procurement and and high-of day and completed senior mechanics, efficiency, and accurate negotiating and operations tech quality supplies processing smooth invoicing major company management support, and efficiently service payments helping accounts were delegating workflow of service logistics, employee for policies. a assisting delivered small, and services the to and from and agreements customer streamline across business tasks, acting family-to hours, contracts, with clients and the to providing various as technicians diagnostics owned highest parts, calculating grow satisfaction. a to and processes, parts building drive created departments. vendors. within automotive standards. guidance, runner revenue in and wages, a and improve a and timely competitive repairs, to maintaining and executed ensure company, growth. and manner, customer ensuring ensuring and that industry. troubleshooting all overseeing relationships minimizing necessary invoices, that service, compliance repair and office and SKILLS

• • • • • • • • • • • Marketing Public Project Managing Interviewing Coaching Communications Customer Managing Proficient Microsoft Relations Management and Office Relationship and Budgets on and both Team Training and Hiring PC and Building Building and Financials Management Employees Macintosh Relationships platforms EXTRA-CURRICULAR

• • • • • Team Led Hosted Church Soccer, bible teaching 7 1 7 20+ 6 Cheer, women’s Choir years year years years college years and primary enrichment group Cross-students Country events at Team Church Mom

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