Customer Service Specialty Pharmacy
Resume:
Ernest Judd III
********@*****.***
SUMMARY
Ambitious and goal-driven individual with a bachelor’s degree in business Economics. Over 7 years of customer service experience with a proven history of developing lasting relationships. Effective in communicating and building trust with clientele to ensure customer retention and deliver accurate results. Aggressive in identifying and resolving insufficient processes and excelling in fast- paced environments with little supervision. EXPERIENCE HIGHLIGHTS
July 2022 – present Arbarta Coca-Cola Reading, PA
Financial Merchandiser
• Plan and implemented effective merchandising strategies to maximize sales and profitability
• Arranged, display, and rotated products in stores according to the brand guidlines and seasonal trend
• Conduct market research to analyze competitors and identify oppertunities for products and product placement
• Monitor inventory levels, ensuring shelves are fully stocked and ordered which applies to customers
• Collaborate with suppliers, buyers and store managers to coordinate promotions and new product launches
• Track the report on sales performance, customer feedback and merchandising effectiveness
• Ensure company standards are met through pricing, signage, and sales revenue
• Assist in developing and excecuting marketing campaigns to enhance productivity November 2019 – 2021 CVS Specialty Pharmacy, Orlando, FL Patient Care Specialist
Successfully completed training in Specialty Pharmacy operations. Knowledgeable in HBS, SPARCS and SPRX systems.
• Give a Verbalization of standard procedures that needs to be followed for shipping medication.
• Use HIPPA for Identification on individuals, and patients.
• Utilize complex computer programming systems for logistical purposes of shipment.
• Provide pharmaceutical amenities and prescription to patients using specialty prescriptions.
• Take, inbound and outbound calls.
• Use a computer software to process insurances and medical benefits for patients.
• Process prior authorization codes and medical benefits plans from medical insurance companies.
• Give precise descriptive details of specialty medications and prescribe them to patients.
• Reach out to physicians and doctor offices for patients on delivery of medication
• Use specific bypass codes to handle accounts.
• Manage and process patients medical accounts and records, based on their insurance and medical history from them Doctor
• PGA Tour Superstore, Orlando, FL — Sales Associate JANUARY 2018 – November
2019
• Operate Point of Sale systems accurately and efficiently
• Maintain a professional attitude with sincerity and enthusiasm reflecting the company’s commitment to our customer
• Promote new products and services and provide recommendations by demonstrating product knowledge to build sales
• and minimize returns
• Resolve customer complaints and negotiate solutions
• Comply with store policies including but not limited to attendance and tardiness
• Responsibly handle inbound calls to assist with client needs and set appointments for repairs and/or professional training
Victory Marketing, Remote, FL — Brand Ambassador NOVEMBER 2017 – January 2018
• Work with nonprofit organizations by the use of mobile bidding with companies such as Give Smart, 501 Auctions and Gesture.
• Train & manage groups of staffers and volunteers with the use of the bidding platforms
• Ability to provide superior customer service as the face of the company and gain referrals for us
• sales team
• Interact with guests to increase bidding activity and personalize their mobile bidding experiences.
• Promote the innovative platforms to empower non-profit organizations with better fundraising tools.
• ADT Security, Orlando, FL — Account Executive MARCH 2018 - SEPTEMBER 2018
• Comcast, Orlando, FL — Sales Consultant JULY 2015 - FEBRUARY 2018
• EDUCATION
• Florida Atlantic University —Bachelor of Business Economics AUGUST 2012 - MAY 2015, BOCA RATON, FL
• South Florida State College — Associates of Arts AUGUST 2009 - MAY 2012, BOCA RATON, FL
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