Independent Contractor Process Server

MALINDA A. JOHNSON

Portsmouth, ***** Virginia

******@*****.*** / 757-***-****

PERSONAL SUMMARY

Dedicated and results-driven professional with over 20 years of combined experience in federal investigations, corporate marketing, admissions counseling, and military recruitment. Proven track record of executing high-volume background checks, developing strategic marketing partnerships, and delivering outstanding client and partner service in both public and private sectors. Adept at navigating complex regulations, managing sensitive information, and leading cross-functional teams with integrity and precision. Strong communicator with a commitment to excellence, national security, and continuous professional development.

SKILLS

Background Investigations

Marketing Strategy & Analysis

CRM & SIS Platforms (Salesforce, Slate, etc.)

Legal Document Service & Compliance

Microsoft Office Suite

Public Speaking & Training Facilitation

Communication

Adaptability

Leadership

Problem-Solving

Time Management

Attention to Detail

EXPERIENCE

Independent Contractor - Process Server / ABC Legal 12/2024 - Current

Delivered legal notices, writs, and subpoenas with a 98% on-time delivery rate across assigned jurisdictions.

Accurately documented 100+ service attempts monthly, contributing to streamlined case tracking.

Employed skip tracing and investigative skills to locate hard-to-find individuals.

Coordinated regularly with attorneys and court clerks to ensure procedural compliance.

Independent Contractor - Process Server / ABC Legal 05/2020 - 02/2022

Served over 500 legal documents in compliance with state laws and court deadlines.

Achieved a 95% successful service rate by using GPS routing and investigative methods.

Recorded service details promptly and accurately in internal tracking systems.

Provided reliable, timely communication with legal teams regarding service progress.

Senior Marketing Analyst / AKIMA 04/2021 - 01/2022

Identified and onboarded 20+ new corporate/government partners for the U.S. Army PaYS Program within six months.

Developed and executed marketing plans and communications strategies to drive brand awareness.

Delivered program training and customer service to over 1,000 partner organizations across the U.S.

Represented AKIMA at recruiting events, driving a 55% increase in program interest among employers.

DCSA/NBIB Field Investigator 1 / CACI 10/2018 - 12/2020

Conducted over 300 background investigations in compliance with federal guidelines and National Training Standards.

Interviewed subjects, employers, and references to gather factual data for security clearance determinations.

Completed fieldwork and record checks at law enforcement agencies, courts, and educational institutions.

Operated independently during 20+ day TDY assignments, managing caseloads with minimal oversight.

Counselor / Regent University 05/2018 - 10/2018

Counseled prospective students, converting 60% of qualified leads to enrollment.

Managed outreach via CRM platforms, ensuring compliance with FERPA and university policy.

Participated in 10+ virtual and in-person recruitment events to attract diverse student populations.

Delivered consistent, high-quality service and guidance throughout the admissions process.

Recruiter/Investigator/Counselor/Instructor / United States Army 06/2003 - 08/2016

Recruited and processed 500+ individuals for Army and Reserve duty, ensuring qualification and readiness.

Verified applicant records, including legal, educational, and medical histories per DoD standards.

Led and trained new recruiters, increasing team performance and regional recruitment goals by 50%.

Conducted market research and outreach campaigns, fostering community partnerships and awareness.

Psychology Technician / The Pines Residential Treatment Center - Portsmouth, Virginia 04/1999 - 06/2003

Performed intake assessments and maintained clinical records for 60+ patients.

Ensured full compliance with HIPAA and clinical standards for documentation and reporting.

Collaborated with physicians and caseworkers on treatment plans for youth with cognitive disabilities.

Supervised junior staff and provided training on daily procedures and crisis response.

Administrative Chief/Personnel Director/Editor / United States Marine 02/1998 - 06/2003

Supervised personnel processing for over 200 Marines and families, ensuring timely pay and benefits actions.

Drafted and edited official correspondence, achieving 100% accuracy and compliance with USMC standards.

Trained administrative staff in file maintenance, records management, and operational workflows.

Planned and implemented office logistics, improving operational efficiency by 60%.

EDUCATION

Bachelor of Science: General Psychology

Norfolk State University - Norfolk State

Master of Science: Mental Health Counseling

Walden University

30 credits

Basic and Advanced Administrative and Personnel Course

United States Marine Corps and US Army

Certificate: Leadership and Communication

Harvard University

Certificate: Leading in a Remote Environment

Harvard University

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