Customer Service Agent

JASMINE UROLIA

CUSTOMER SERVICE AGENT

**** ********* *******

DRIVE

RALIEGH, NC 27616

919-***-**** *************@*****.***

OBJECTIVE

Customer Service Agent with over 19 years’ experience specializing in client relations, operational support and process improvement. Adept at interfacing with diverse range of customers to identify and ensure customer satisfaction. Conduct training of Apple products with staff and customers.

EDUCATION — EXPERIENCE

Wake Technical Community

College, Raleigh, NC (3.9gpa)

(Jan 2013-2015)

Armstrong Atlantic State

University, Savannah, GA

(3.8gpa) (Aug 2004-2006)

Oct 2012 – Present

Customer Service Agent • AT&T

May 2011 – Oct 2012

Admin. Sales Associate • Prime Communications

April 2008 – May 2011

Senior Admin. Sales Associate • T- Mobile

Provided exceptional customer service and administrative office support. Exceeded monthly sales quotas and exceeded established goals.

KEY SKILLS — COMMUNICATION

Apple Master

Apple Product Trainer

Technical Support

Communication

Client Relations

Team Collaboration

Ability to research and grasp technical information across multiple tools while talking with customers. Capacity to tune in and precisely grasp complex client situations and provide intelligent solutions.

LEADERSHIP

Named Top Sales Associate for three store locations. Member National Society of Leadership and Success (2013); Member of Phi Theta Kappa, International Honor Society (2014) REFERENCES

Available Upon Request.

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