Customer Service Grocery Store

Virginia A. Rittenhouse

360-***-**** — Vancouver, WA — **************@*****.***

Cashier

Dedicated and detail-oriented cashier with over five years of experience providing excellent customer service, efficiently handling transactions, and resolving customer concerns. Skilled in maintaining organized checkout stations, managing product returns, and assisting customers with product recommendations to ensure a positive shopping experience.

Qualifications

Payment processing

Customer greeting

Receipt and refund issuance

Complaint resolution

Checkout station monitoring

Price calculation

Phone answering

Policy explanation

Paging system usage

Product location assistance

Merchandise return processing

Checkout area maintenance

Shelf stocking

Product pricing

Cash drawer management

Work Experience

Cashier Vancouver 06/2022 – 10/2024

Chuck’s Fresh Market

Received payments through cash, checks, credit cards, vouchers, and automatic debits, ensuring that all transaction methods were processed accurately and efficiently with minimal wait time

Greeted customers upon entry, creating a friendly and welcoming atmosphere that encouraged a positive shopping experience and set the tone for their visit

Issued receipts, refunds, and credits, ensuring that customers fully understood any changes made to their transactions and provided assistance when questions arose

Resolved customer complaints by offering timely solutions, listening attentively to concerns, and providing helpful information to address issues effectively

Monitored checkout stations to ensure they were stocked with enough cash and properly staffed, preventing delays and ensuring customers were served quickly during peak times

Calculated prices and tallied bills using cash registers, calculators, or scanners, ensuring each transaction was processed correctly, reflecting any discounts or promotions

Answered incoming phone calls, assisting customers with inquiries about store hours, product availability, and services while ensuring their questions were addressed in a timely manner

Addressed customer questions regarding store policies and procedures, offering clear explanations to guide their shopping decisions and resolve any uncertainties

Requested assistance through the paging system when necessary, ensuring that staff members were promptly informed of customer needs or operational issues requiring attention

Assisted customers in locating products by providing directions to the correct aisles and offering additional information on similar items to help them make informed choices

Processed merchandise returns and exchanges by verifying receipts, inspecting returned items, and ensuring all transactions complied with store policies

Maintained clean checkout areas by regularly mopping floors and emptying trash, ensuring a neat and presentable environment for customers at all times

Stocked shelves, sorted and re-shelved returned items, and marked prices on products, ensuring that the store layout was organized and that all items were easily accessible for customers

Assisted customers with product recommendations by carefully listening to their needs and suggesting suitable options, leading to increased customer satisfaction and repeat visits

Employers

Goodwill Cashier 10/2020 – 04/2022

Education & Awards

Bachelors of Psychology University of Washington

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