Call Center Quality Assurance
Resume:
Kathy Vega
Desoto,TX *****
*******@*****.***
Results-driven,(Spanish/English) highly skilled manager with 10 years in customer service, training development and call center management Workday experience expert in call center operations and strategic in call handling efficiency operational reporting and quality assurance EXPERIENCE
Whataburger — Operating Partner
March 2021-February 2025
● Inventory
● Hiring amd training process
● Analyze pl
● Scheduling
● Manage the restaurant finances including labor and food costs
● Build relationships with customer and resolve
customer complaints
Sprouts-Deli Manager
June 2016- February 2021
● Oversee pricing and stock to control to manage
budgets
● Coach and develop employees using training
seminars to motivate and build skills for team
members
● Responsible for the efficient and profitable
operations of the store including all department
Five Guys- General Manager
January2010- August 2016
● Conducted weekly and monthly inventory to
identify and control food costs
● Coach and develop employees using training
seminars to motivate and build skills for team
members
● Responded positively and quickly to customer
concerns hires high quality people who demonstrate and ensure consistent customer satisfaction
.
Contact this candidate