Program Manager Project

JENESHA P. GAYLE, M.S, PMP

New York, United States 516-***-**** *******.*****@*****.*** LinkedIn ASSISTANT PROJECT MANAGER MANAGER CONSTRUCTION CONTRACTS MATERIALS PROGRAM MANAGER Assistant Transit Management Analyst with proven experience supporting large-scale capital programs and overseeing track operations and emergency diversions. Adept at ensuring continuity of train service during infrastructure projects, managing risk, and providing performance reporting to senior leadership. Known for optimizing transit operations through data-driven insights and cross-department coordination.

CORE COMPETENCIES

Strategic Planning • Project Management • Business Development • Project Coordination/Scheduling • Construction Contracts

• Project Document Control • Account Management • Data Analysis • Customer Service • Sales Management • Public Speaking

• Customer Satisfaction/Retention • Leadership & Teamwork • Cross-functional Process Improvement • Training & Mentoring

• Detailed Analysis & Big-Picture Thinking • Creative Problem Solving • Analytical, Negotiation & Communication Skills Technical Skills: Microsoft Office – Word, PowerPoint, Excel • Power BI • Visio • R • Bluebeam • Jira • Service Now •All Scripts • SailPoint • iRails • UGOS • TAMS •Hexagon (EAM) • PeopleSoft Database • Typing Speed is 60 words per minute KEY HIGHLIGHTS

• Skilled in identifying process improvement opportunities and contributing to refining Project Management Practices.

• Progressively broadening program management experience with both deep technical and program expertise.

• Expertise in working with the discipline-led resources departments in the acquisition of resources and coordination of all project efforts toward successful and timely delivery.

• Excellent skills in defining the project’s objectives and overseeing quality control throughout its life cycle.

• Significant experience working at executive levels across the organization and skilled in establishing budgets, schedules, and staffing plans for producing all types of engineering deliverables for different project sizes. PROFESSIONAL EXPERIENCE

Metropolitan Transportation Authority Assistant Transit Management Analyst 2 Jun 2023 – Present Play a critical role in supporting project governance, portfolio reporting, and risk management across Transit Management initiatives. Collaborate with cross-functional teams to maintain consistency, compliance, and alignment with enterprise-wide strategic goals. Deliver actionable insights to leadership and contribute to continuous improvement of capital project and portfolio practices.

• Coordinate with internal departments during emergency track diversions, ensuring minimal service disruption and maintaining operational continuity.

• Analyze capital project and track maintenance plans to optimize resource allocation and enhance cost efficiency.

• Implement tracking and reporting systems to improve oversight of train operations during infrastructure diversions.

• Monitor field activities and generate reports for leadership to support timely, data-informed operational decisions.

• Collaborate with stakeholders to maintain accurate project data for track construction and diversion scheduling.

• Lead data analysis initiatives to identify delays, inefficiencies, and downtime across track-related programs. Project Governance & Portfolio Management:

• Collect, analyze, and consolidate project data to deliver timely, accurate portfolio performance reports.

• Develop and maintain dashboards tracking project status, risks, resource utilization, and overall portfolio health.

• Support project teams in adhering to governance frameworks, utilizing standard artifacts such as charters, status reports, and risk logs.

• Evaluate new project proposals for strategic alignment and support intake and prioritization processes.

• Escalate non-compliance with governance protocols to the Senior Manager and ensure consistent issue tracking and mitigation.

• Maintain a library of standardized templates and tools, updating resources in line with evolving business needs.

• Provide training and support to teams on the proper use of reporting tools and templates. JENESHA P. GAYLE 516-***-**** *******.*****@*****.*** The Mount Sinai Hospital Lead Project Coordinator Sep 2021 – Jun 2023 Oversaw diverse projects across all lines of business/regions to ensure they were completed on time and within budget. Led cross- functional teams to achieve objectives on small to medium-sized projects. Analyzed project requirements, formulated feasible and optimal solutions, developed recommendations, sought alignment, and managed the implementation of approved projects.

• Managed assigned projects by utilizing appropriate program management tools to define project scope, objectives, deliverables, roles/responsibilities, budgets, priorities, and timing.

• Developed project plans using inputs from cross-functional team members and confirmed appropriate resources were assigned to the project. Fostered teamwork, creativity, and prudent risk-taking to maximize value and efficiency.

• Secured stakeholder and team member alignment and implemented effective simple change management strategies.

• Collaborated with team members and supporting resources to assign tasks, track progress, update schedules, manage priorities, track and manage budgets, and identify and mitigate risks for each assigned project.

• Communicated risks and constraints to appropriate levels of management. Took corrective actions when projects are not on track to meet scope, cost, or timing objectives.

• Built partnerships and communicated frequently with teammates from Procurement, Quality, R&D, Finance, Supply Chain Planning, Marketing, Package Development, Safety & Regulatory, Operations, and others to achieve project objectives. Northwell Health – Melville, New York Associate Physician Account Payable Dec 2015 – Oct 2021 Assisted in several tasks related to patient accounts for hospital and clinical facilities. Daily duties included insurance approval for upcoming doctors' appointments for patients, processing claims, addressing patient billing inquiries, collecting payments, assisting in resolving payer enrollment-related denials and other problems, and attending to inquiries regarding an account.

• Explained insurance benefits to patients and ensured accurate health insurance processing for patients' appointments, guaranteeing that their information was current and secure.

• Assisted in processing and managing patient claims, collecting payments from third-party insurance carriers and patients, resolving issues relating to the physician account, and answering any questions physicians may have about their accounts.

• Supported physicians with terms for repayment structures, negotiated any overdue balance to recover payment from physicians, and generated bills for patients including payment plan options. Sprint – Jamaica, New York Assistant Manager/Store Manager Oct 2013 – Dec 2014 Administer the success of the team including store, associates, and management. Oversee customer service, account management, training and development of management and store associates, labor management, cash and inventory control, asset protection, shrink, store conditions, and performance management. Contribute to seamless operation and customer satisfaction.

• Open and close the store and count the registers; count inventory and assign reps to their registers; open the payment machines for customers; create work schedules and approved vacation time that was requested by coworkers.

• Direct recruiting, training, supervising, and appraising staff and ensuring coworkers are completing their training. Complete observations on each rep, supervisor, and assistant manager and ensure their observations are completed.

• Handle store promotions, sales, and marketing; prepare promotional materials and display.

• Oversee prices, ensuring compliance with health and safety besides dealing with customers’ queries and complaints. Other Roles @Sprint: Sprint – Jamaica, New York Supervisor/Team Lead May 2013 – Oct 2013 Sprint – Bayshore, New York Retail Sales Consultant Jul 2012 – May 2013 OTHER ROLES: Telhemboardz Business Owner May 2012 – Present The Dribblers – Garden City, New York Head Basketball Coach / Business Owner Nov 2022 – Present Teaching children of ages 5-16 years the basic principles of basketball AT&T – Jamaica, New York Retail Sales Representative Oct 2014 – Apr 2015 Radio Shack – Flushing, New York Manager Apr 2011 – May 2012 AT&T Device Support Center – Hicksville, New York Customer Service Rep Oct 2008 – Jan 2011 PROFESSIONAL DEVELOPMENT

Master's Degree, Computer/Information Technology Data Analytics Southern New Hampshire University Jul 2021 Bachelors/Business Administration & Health Service Management Berkeley College, New York, New York Dec 2013 CERTIFICATION: Certification in Project Management (PMP) Colorado State University Global Dec 2024 JENESHA P. GAYLE 516-***-**** *******.*****@*****.*** TRAINING: Professional Training Loss Prevention of New York Certificate Loss Prevention and Mitigation

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