Case Manager Behavioral Health
Resume:
JENNIFER LOPES
SUMMARY
Took time away from work to care for my ederly father with dementia &
Alzheimer's. This type of work has headfasted my desire to return back to the work force and add the knowledge, patience, wisdom & care back to my community
Results-driven professional successful at optimizing administrative procedures to control costs and improve operations. Experienced in building positive relationships with students and teachers to underpin sustainable policies. Natural leader and analytical problem-solver with articulate communication style.
Resourceful Behavioral Health Case Manager with a strong background in crisis prevention and substance abuse therapy. Proficient in guiding clients to develop skills and strategies to deal with problems. Excellent problem solving and motivational interviewing skills. Ready to leverage talents years of experience to a dynamic new position. EXPERIENCE
Caregiver, 05/2018 - Current
Ederly Parent - Hanson, Massachusetts
Case Manager, 05/1999 - 05/2020
Gavin Foundation - Quincy, MA
CONTACT
Address: Hanson, MA 02341
Phone: 781-***-****
Email: **********@*******.***
SKILLS
• Took time away to care for my Ederly parent with dementia & Alzheimer's
• Complete & total care for parent including bathing, meal prep ect Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
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Prepared meals according to dietary requirements and assisted with feeding when necessary.
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Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
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Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
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Counseled clients on available resources within the community that could help meet their needs.
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Coordinated transportation services for clients who lacked access to reliable transportation.
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Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
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Collaborated with other service providers to ensure continuity of care for clients.
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• Project management
• Policy development
• Client assessment
• Behavioral health treatment
• Record keeping
• Employee training
• Conflict resolution
• Community resource coordination
• Team building
• Budget management
• Staff recruitment
• Communication skills
• Cultural history
• Multicultural sensitivity
• Resident relations
• Emergency preparedness
• Crisis management
• Teamwork
• Multitasking Abilities
• Problem-solving abilities
Director of Residential Services, 06/2009 - 04/2019 WCI - Waltham, Massachusetts
Coordinating Manager, 05/1998 - 06/2009
Till Inc - Easton, MA
Participated in professional development activities related to case management best practices.
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Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
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Supported family members by providing information on local support groups.
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Compiled reports on cases and submitted them to supervisors as required.
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Directed staff in developing goals, objectives, policies, procedures, and systems for providing residential services.
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Organized and managed the day-to-day operations of the residential services department.
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Maintained accurate records of client interactions, including documentation of progress notes, evaluations, diagnoses, treatments, referrals.
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Provided guidance regarding available community resources for further assistance.
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• Coordinated follow-up visits between clients and other service providers. Provided direct patient care in a behavioral health setting, including assessment and treatment of mental health issues.
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Provided guidance and support to managers regarding recruitment processes, including interview techniques and selection criteria.
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• Facilitated orientation sessions for new hires.
Assisted in preparing year-end W2s and other tax forms for distribution to employees.
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Developed and implemented policies related to payroll processing procedures.
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• Provided assistance in resolving conflicts among team members.
• Implemented new procedures to optimize efficiency and productivity.
• Established communication protocols between teams and departments.
• Managed between 7 & 9 homes at a time
Assisted individuals with daily activities such as dressing, eating, and hygiene.
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Monitored clients' physical and emotional well-being and reported any changes to supervisor or other appropriate personnel.
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Provided transportation services for medical appointments or other necessary errands when needed.
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Educated family members about available resources for additional assistance or support services.
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Encouraged independence and self-advocacy among clients through positive reinforcement strategies.
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Caregiver
Ederly Parent - Hanson, Massachusetts
EDUCATION AND TRAINING
Associate of Arts, Criminal Justice, 05/1995
Bunker Hill Community College - Charlestown, MA
CERTIFICATIONS
Maintained accurate records of tasks completed including progress notes detailing client interactions and behaviors observed.
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• CPR
• FIRST AID
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