Administrative Assistant Customer Service
Resume:
SYDNEY SUAREZ
**** ****** ***** **** ***********, FL 33880
863-***-**** **************@******.***
PROFESSIONAL PROFILE
Well-rounded professional able to serve as initial and ongoing point of contact to deliver high quality customer service. Communicate effectively to build and maintain positive relationships. Act in a highly professional manner and demonstrate commitment to the mission and values of the company.
Able to prioritize workload and perform in fast-paced, high demand environments.
Ensure customer needs are met in a timely and efficient manner.
Actively contribute to the achievement of team and organizational goals.
Microsoft Office Applications – Word.
KEY QUALIFICATIONS
Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing
Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information
HIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal Process
Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO
Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
EDUCATION
Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2023
Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate
La Feria Academy High School Diploma, 2019
WORK EXPERIENCE
Family Eye Care 01/2024 – 08/2024
Front Desk Receptionist
Answer phones calls and made outgoing calls while adhering to all HIPAA regulations.
Spoke with members to set up, confirm or reschedule appointments.
Take payments from members for copays or products purchased in office.
Explained insurance benefits and assisted with answering questions on copays.
Updated members demographics in systems.
Stay-at-Home Parent – Wesley Chapel, FL 03/2021 – Present
Homemaker
Invest in providing a stable environment for the family.
Provide care, discipline, and nurturing.
Show strong leadership skills and manage budget.
Tijuana Flats – Winter Haven, FL 09/2020 – 03/2021
Server / Customer Service
Answered incoming calls and took and entered orders accurately using Point of Sale (POS) computer system.
Stayed familiar with menu items, upsold items, advised patrons of specials, and answered questions.
Completed opening and closing duties, stocked supplies, accepted payments, and operated cash register.
Worked as a team to meet and exceed guest expectations.
Legoland – Winter Haven, FL 03/2019 – 08/2020
Janitor
Kept facilities in clean and orderly condition.
Managed time and priorities to ensure duties were completed within established timelines.
Adhered to cleaning and safety techniques and practices.
Acted in a polite and professional manner when approached by clients to answer questions.
Little Caesars Pizza – Winter Haven, FL 08/2017 – 09/2018
Cashier / Customer Service
Answered incoming calls, took orders, operated cash register, accepted payments, and made accurate change.
Performed various tasks including food production and serving customers at the front counter.
Maintained a clean and organized workstation and guest area.
Worked in a fast paced, team environment and communicated effectively with managers and co-workers.
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