Customer Service Human Resources

JANET M. WILLIAMS

** * ****** **., * C MO ***** 816-***-**** ************@*******.***

Career Summary

Professional with over 10 years plus of experience providing administrative support in the profit and non-profit sectors. Proficient in Windows, Word, Excel and employer-specific customer records systems. Am extremely organized, detailed and possess a good work ethic. Demonstrated ability to gain the respect and confidence of clients, coworkers and management. Seeking a position where my customer service and administrative skills and abilities will be fully utilized.

Professional Qualifications

Exceptional multi-tasking skills • Knowledgeable of human resources laws and regulations outstanding written, verbal and interpersonal communication skills • Detailed and results driven.

Professional Experience

The Reserves Network Omaha NE 10/2022-03/2024

Professionally answers a variety of inbound calls from customers, policyholders, and agents. Accurately enters claim data into the production systems while on a live phone call. Verifies customer insurance coverage and deductible amounts and communicates the information to the customer. Utilizes systems and resources provided to enhance the overall customer experience. Provides solutions to resolve customer complaints and concerns over the course of the call while presenting the most accurate product and service information. Take premium payment via phone for the customer.

Synergy Staffing Overland Park KS 04/2023-10/2023

Customer Service Representative

Contact members to see if they would be interested in a few programs offered to get training or to come in for career exploration. Contact members to see if they have gained employment or returned to school.

Teya Technologies

Case Healthcare Service

Wisdom Tree, USAREC (ARMY) Independence, MO 2/2016-12/2022

General Clerk ll

Review incoming correspondence, and directives. Keep the calendar for Captain, and 1SGT. Provide administrative expertise to the Captain, 1SGT, and the Center Leaders. Sort, alphabetize and file materials. Keep track of Physical Fitness Training, and attendance accountability. Update and maintain the Government Logs, Janitorial Logs and answer incoming calls and make outgoing calls as needed. 30 hours per week.

KForce Kansas City, MO 8/2015-1/2016

Medical Service Coordinator (Lincare)

Calling doctors’ offices to obtain patient information for the purpose of an audit. The information is received via email or mail and scanned into the system. The information is reviewed for the permanent documentation and put together for the purpose of the audit and reviewed for the Medicare auditors. 40 hours per week.

Allied Global Kansas City, KS 2/2015-8/2015 General Office (LIEAP)

Registered the (LIEAP) Low Income Energy Assistance Program application into the system. Processed the applications for approval or denial. Filed applications, also copied and scanned information pertaining to the application. Answered phone calls from the applicants in reference to their application and called the applicants to obtain information to process the application. 40 hours per week.

Top Resources (GEHA) Overland Park, KS 10/2013-5/2014

Credentialing Specialist/Provider Records

Provider enrollment and primary source verification. Contact providers to obtain and verify credentials for payment eligibility. Effectively and efficiently communicate with provider organizations as well as internal personnel to accomplish credentialing related tasks. Continuously track and monitor credentialing status and credentials to ensure accuracy and identify re-credentialing needs. 40 hours per week.

Education 2009-2013

Colorado Technical University

North Kansas City, MO

BS in Business Administration-Management

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