Project Management Business Process

Eric S. Silverman

*************.*****@*****.***• 908-***-****

linkedin.com/in/eric-silverman-879a8b3

Qualifications Summary

A strategic & dynamic global cross functional business process & project management leader in Pharma with over two decades of experience

Senior-level Strategic Project Leader with exceptional ability to drive and execute high level strategies and visions in highly matrixed global organizations. Broad and deep project management experience in Pharma with extensive SDLC and Agile knowledge with over two decades of experience in program management and business process & systems design. Prior experiences implementing enterprise applications & integrations and systems processes. Extensive experience collaborating with senior executives to conduct organizational strategic planning based on business goals. Experienced in global organizational design, SDLC, in collaboration with IT Business Partners and Digital Capability Managers. Strategic client advisor and business partner with strong problem-solving skills. Champion and senior mentor for leaders. Demonstrated ability to lead globally as a Head of Global Business Platforms across all Business Process areas.

Areas of Expertise

•Project Management in Pharma

•Process Visioning & Strategy

•Vendor Management & Negotiation

•Coaching & Employee Development

•Business Development

•Strategic Planning & Execution

•Data Science Information Systems

•SaaS Implementation & Integration

•Organizational Process & Design

•Team Building and Performance Mgt

•Software Development Life Cycle & Agile

•Cross-Functional Team Leadership

•Artificial Intelligence Application

•Project Lifecycle Management

•Critical Issue Management & Resolution

Career Experience

Bristol Myers-Squibb (2007 – 2024)

Senior Technical Leader Program Management Platforms 2023 - 2024

Served as a leader responsible for the end-to-end delivery of international Programs that deliver visionary goals and objectives. Developed 3-to-5-year strategic project roadmaps and managed 4 teams to build and support the Cross Business Platforms. Key achievements in this role include:

Re-built world class capabilities with Project Management, AGILE and SDLC methodologies to ensure the focus on Digital communications were strategically met across all channels of communication.

Built a comprehensive global hub strategy that resulted in enabling AI to consume data to create and build tactics based off the incoming data from physicians across all Brands.

Organizational design, that helped drive clarity and accountability and achieve key operating principles.

Led a complex organization across multiple platforms while driving the strategic evolution of across 27 markets.

Implemented Business Process Strategy Evolution across all markets by partnering with our IT Strategic partners to ensure our Platforms, across markets were the most efficient and ensured Medical, Legal and Regulatory Compliance.

Directed the enterprise platform DCM’s and IT Business Partners to advance capabilities and appropriately inform/influence actions that foster superior experience(s), bringing significant streamlining of content creation by driving efficiencies and providing capabilities for creation and delivery of personalized content to drive greater adoption of this platform.

Served as business owner for Global Platforms and ensuring compliance in partnership with Content Managers, Workflow & Business Process. Managing stakeholders and expectations and identified opportunities for synergies and collaboration within and across markets internationally.

Senior Program Management Leader Enterprise Technologies 2021 - 2023

Served as a leader of Enterprise Platforms and Technologies that brought major initiatives, strategic goals and visions to

fruition by implementing enterprise technologies that brought enterprise efficiencies across all divisions. Served as an Enterprise Advisory Board member, ensuring the highest return on all investments. Partnered with senior leaders across all divisions to ensure all investments in enterprise technologies met all strategic goals and strategies.

Oversaw key projects with SDLC, Agile methodologies to ensure the strategy, design, implementation and oversight of Enterprise productivity processes and technologies enabled cross company collaboration and connectivity of our global workforce and external partners.

Strategically drove innovation to both evolve capabilities and identified opportunities for synergies across organizational functions by enabling our teams to realize value from their investments, directly ensuring success as a key partner.

Partnered with technology Sales teams, Delivery teams, Marketing and Operations to ensure success across all programs that brough major business process efficiencies and business goals to fruition across platforms.

Partnered with senior leaders across many technology companies, i.e. Salesforce, Veeva, Microsoft, AWS and the engineering and sales teams to map out and instill a common practice for the use of technology clouds ultimately fostering success across the use of all technologies.

Responsible for developing the strategy and roadmaps to ensure the best architectural and technical health across all technology platforms.

Associate Director IT Program Management Life Sciences R&D + Medical + Quality Cross Platform 2017 – 2021

Led the IT Life Sciences Digital Capability projects across Medical, Safety, R&D & Quality Life Sciences Capabilities at BMS. Set the ongoing strategy for ensuring the most innovative technologies were implemented with SDLC, Agile methodologies. Mastery level Operational Excellence is front and center across all Platforms. Drove a culture of innovation to both evolve capabilities and identified opportunities for synergies across organizational functions. Extensive Medical and R&D knowledge.

Led and oversaw the Veeva and Salesforce team accountable for and managing several Manufacturing, Medical, Safety, Clinical, Regulatory and Quality processes and technologies and was responsible for strategically evolving systems in direct partnership with software companies.

Streamlined the Medical, R&D and Quality Strategy teams, within BMS to ensure change and process within our systems align with cross organizational goals and business requirements.

Engaged directly with Veeva and Salesforce to understand current practices and evolve the Medical and R&D systems.

Oversaw the team that owned the Medical and R&D systems and brought efficiencies to the organization by partnering directly with the strategy teams at Veeva.

Worked closely with Medical and R&D leadership teams at BMS to establish capability road maps, innovative enhancements and continuous improvements that brought cross organizational efficiencies.

Created a Center of Excellence to instill an innovative and business process practice as a strategy to streamline efficiencies for Medical Content capabilities, R&D systems, and Commercialization process areas. Accountable for driving the strategic direction of the Center of Excellence and strategically partnering with global procurement to bring cost synergies to BMS across divisions.

Mastery level public speaking at conferences and summits as well as Town Halls.

Mastery level of SDLC/GXP/GMP/GCP/GLP and creating the first Enterprise-wide Quality Agreement in partnership with IT Quality Assurance. Accountable for all audit and inspections across the globe.

Associate Director Technical Project Management 2012 – 2017

Directed and led both the strategic and Life Cycle projects and activities across multiple business process areas across R&D + Global Medical. Charged with ensuring value driven business process was enabled in the capabilities used globally. Served as an advocate for change management, optimized business process and partnered with numerous business groups across Medical, R&D to ensure value added changes were strategically planned, communicated, and implemented. Managed business relationships, global projects, outsourced vendors, vendor contracts, and global governance of business process and technology.

Owned Global Medical and R&D capabilities that empowered the medical and R&D organization where we built and established medical content capabilities strategies that enabled BMS to meet customer and patient needs.

Owned the medical content systems and have significant experience building partnerships and relationships across organizations that ultimately enable and foster strong governance models and center of excellences from both a process and technology mindset.

Owned and championed the Global Medical and R&D IT Demand Management Governance process that ensured the highest value changes were delivered across the portfolio of Life Cycle projects.

Served as an IT owner of Global Medical and R&D capabilities where I was accountable for all SDLC transformation, operations, which included serving as an IT head for all health authority inspections.

Senior Business Partner R&D + Medical 2007 – 2012

Served as a senior Business Partner and business process champion for various business areas: Global Clinical, Global Medical, Global Publications, Health Economics and Outcomes Research, and Medical Insights where I was accountable for ensuring the portfolio of projects delivered the right value.

Partnered with numerous business groups across Medical and R&D to ensure value added changes were strategically planned and implemented.

Managed business relationships, global projects, outsourced vendors and contracts, and performed advanced business process analysis.

Requested to serve as an advisor and mentor to colleagues on strategies in business relationship management, business analysis, and strategic planning and project management.

Additional Relevant Experience

Global Strategy & Operations Biovail Corporation Bridgewater, NJ

Head Corporate & Manufacturing Technology Solutions Pfizer Corporation New York, NY

Education

MSIS, Masters Information Systems with a concentration of Program Management Stevens Institute of Technology (4.0 GPA)

Master’s Certificate in Project Management Stevens Institute of Technology (4.0 GPA)

BA, Bachelor of Arts University of Delaware, Newark, DE

Network Engineering & Data Communications The Chubb Institute, Westbury, NY (4.0 GPA)

Awards & Recognition

50+ time recipient of Bristol-Myers Squibb & Pfizer Stars Award for Leadership

Ovation Award for outstanding oversight and management of global initiatives

Ovation Award - for successful implementation of capabilities for BMS and across pharmaceutical companies

Galaxy Award for Athena Program implementing a Global Platform & taking ownership and improving business processes

Galaxy Award for Program successfully delivering core process efficiencies, Application Integration and Analytics solutions

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