Customer Service Store Manager

***** ****** ****, *** *******, US, ***** •

************@*****.*** • 719-***-****

ELLENA REED

PROFESSIONAL SUMMARY

Assistant Store Manager with over 8 years of experience in retail management, demonstrating strong leadership and team- building skills. Proficient in cosmetology, sales, and operations management, with a proven track record of enhancing customer satisfaction and driving store profitability. Committed to fostering a collaborative environment that supports team success and customer loyalty.

EMPLOYMENT HISTORY

ASSISTANT STORE MANAGER Jun 2020 - Oct 2022

Sephora East Palo Alto, CA

• Worked on sales floor and interacted with customers and employees to maximize and expand potential.

• Established customer relationships to generate more business, maintain store profitability, and expand brand loyalty and recognition.

• Coordinated and supervised activities of team members to consistently meet customers' needs.

SALES ASSOCIATE Feb 2018 - Jun 2019

Shoe Palace East Palo Alto, CA

LOCK ASSEMBLER Sep 2016 - Dec 2017

Schlage Lock Springs, CO

• Rotated through assembly line, performing different functions.

• Disassembled returned products and helped with root cause analysis to reduce production flaws.

• Operated various testing equipment required for periodic product and process testing.

• Learned and followed company and OSHA safety standards.

• Independently resolved problems affecting the final fit and look of each item.

• Worked safely 100% of the time, consistently protecting the team from harm and preventing materials loss.

• Performed on-line and in-process visual inspections of products to ensure specifications aligned with work orders.

SKILLS

Inventory Control, Staff Management,

Product Promotion, Customer Service,

Operations Management, Cosmetology,

Time Management, Team Leadership,

Training, Sales, Customer Engagement,

Conflict Resolution, Data Analysis,

Marketing Strategies, Visual Merchandising,

Sales Trends Analysis,

Merchandising Strategies,

Store Layout Design.

• Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.Orchestrated cross-functional teams to optimize store layout and product displays, fostering a dynamic shopping environment and strengthening brand presence Analyzed sales trends and customer feedback to refine merchandising strategies, resulting in improved product placement and increased customer engagement

Guided customers to products, enhancing shopping ease and satisfaction. Processed transactions efficiently, ensuring accurate pricing and swift service.

Set up appealing displays, boosting customer engagement and sales. Monitored for fraud, reducing potential store losses. Maintained a tidy sales floor, improving overall store presentation.

• Inspected assembled product to check for issues and meet quality standards.Maintained stringent quality control through comprehensive visual inspections, ensuring product specifications aligned perfectly with work order requirements

DATA COLLECTOR May 2023 - Jan 2024

T-mobile Colorado Springs

EDUCATION

HIGH SCHOOL DIPLOMA May 2019

James Maddison East Palo Alto, CA

BACHELORS DEGREE IN PSYCHOLOGY Aug 2021 - May 2024 University of Colorado Colorado Springs Colorado Springs Collected and validated customer data for T-Mobile's service improvement initiatives, ensuring data accuracy and maintaining detailed documentation protocols

Streamlined data collection processes through systematic organization and thorough quality checks, reducing input errors and enhancing database reliability

Coordinated with cross-functional teams to gather and verify customer information, improving data completeness and supporting informed decision-making

Executed comprehensive data audits to identify and resolve inconsistencies, ensuring alignment with compliance requirements and industry standards

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