Customer Service Accounts Receivables
Resume:
Maria Sanchez
***************@*****.***
Objective:
Detail-oriented professional with extensive experience in customer service, adaptability, problem-solving, and ability to handle high-pressure situations. Dedicated to leveraging my skills to provide exceptional service to clients while effectively navigating complex insurance policies and procedures. Committed to contributing to the company's success by ensuring client satisfaction and promoting long-term relationships. Professional Experience:
GEICO
November 2020 – April 2024
• Licensed and trained for eight states, facilitating seamless assistance for policyholders across multiple regions.
• Provided comprehensive support to policyholders, managing billing inquiries, vehicle and driver. additions/removals, and discounts adjustments.
• Advised policyholders on optimal coverage options tailored to their needs, enhancing customer satisfaction and retention.
• Successfully recommended and sold Renters and Homeowners policies, contributing to company revenue growth.
• Collaborated with the Underwriting Department to streamline operations, addressing backlog by reviewing new policies and ensuring accurate documentation of driver information, including license status, driving history, and violations.
S.T. Management
(Café Metro, Food Exchange, Food Merchants, fresh&co, westside bake, Flavors) Accounts Receivables / Rpower POS Technician/Manage Delivery platform April 2007 – March 2020
• Managed accounts receivables for 30 locations with corporate credit house accounts, ensuring timely collection and reconciliation of past due balances.
• Conducted background and credit checks on prospective clients, maintaining accurate data for credit applications.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly to maintain client satisfaction.
• Oversaw installation, maintenance, and troubleshooting of POS system equipment, including printers, networking, and Windows computer systems.
• Created and managed POS database for all locations, optimizing efficiency and accuracy of transactions.
• Managed multiple delivery platforms, including GrubHub, Seamless, Uber Eats, Delivery.com, and DoorDash, as well as the company's own website, ensuring seamless operation and maximizing customer reach. G C S COMPUTERS INC.
Point of Sale Technician (R Power)
October 2005 – May 2006
• Provided expert troubleshooting and technical support to clients, swiftly resolving issues with point of sale systems (R Power).
• Conducted comprehensive training sessions for restaurant staff, ensuring proficient usage of POS systems during grand openings.
• Demonstrated flexibility and dedication by traveling out of town to meet client specifications, ensuring seamless implementation and client satisfaction.
Skills:
• Data entry
• Collaborator
• Customer service
• Problem-solving
• Multitasking
• Adaptability
• Security screening
• Communication
• Attention to detail
Contact this candidate