Customer Service Client Advisor

CM

CYNTHIA MCCARLEY

*******.********@*******.*** 803-***-**** Fort Mill, SC 29707

Resourceful Client Advisor known for high productivity and efficient task completion. Specialize in client relationship management, financial product knowledge, and conflict resolution. Excel in communication, empathy, and adaptability, ensuring exceptional service and client satisfaction. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Excellent customer service

Attention to detail

Honest

Dependable

Fifth Third Bank Charlotte, NC

Client Advisor

12/2014 - 12/2024

Assisted in the onboarding process for new clients Supported Commercial Client Managers and their high end clients Advised clients on product features and benefits best suited for their individual needs.

Bank of America Charlotte, NC

Client Support Specialist and Manager

06/1998 - 12/2014

Supported Commercial Relationships Managers and their high end clients. I assisted with all of their day to day needs

I also trained all new incoming Client Advisors.

I managed 9 client advisors

Delivered high level of service to clients in effort to build upon relationships for future.

York High School York, SC

High School Diploma

05/1970

University of South Carolina Columbia, SC

Some College (No Degree) in Business

Summary

Skills

Experience

Education and Training

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