Customer Service A Team
Resume:
Colleen Hayes
Brooklyn, Ny
****************@*****.***
Manager/Clerical
I consistently demonstrated team work and management skills in my career. I am capable of building strong relationships with clients. I consider myself a team player, always willing to learn, grow, and adapt. I am detail- oriented and hard working.
Authorized to work in the US for any employer.
Work Experience
Receptionist
Ophthalmology Physicians and Surgeons - Hatboro, PA
October 2018 to 2019
Our office handled close to 200 phone calls a day and checked in approximately 125 patients daily. Handled daily communications, greet patients checked them in/out, collect patient information, verify insurance, and input information in to database. Schedule appointments, provide schedule updates to practitioners and patients. Collect copays from patients and produce daily balance sheets. In charge of scheduling inmates who visit the practice. Provided patients with medical records with proper release forms. Resolved customer complaints daily
Manager
ELEMENTS MASSAGE - Horsham, PA March 2015 to 2017
Enhance all client experiences through interpersonal communication maintaining appropriate personal relationships by building strong client connections.
Organize and maintain daily scheduling for upwards of 15 working therapists and 245 appointments weekly. Promotes and sells Company Wellness Program to all potential members through the use of official branded service path, ensuring company branding and customer satisfaction every step. Represents a thorough understanding of company values, individual care through personal follow ups, and welcome letters, to encourage and promote mind and body wellness.
Responsible for direct oversight of administrative operations in the studio, including retention, and conversion reports. Ensuring the studio is providing the industry’s best experience to each client including quality of massage, accuracy of transactions and specific customer service. IIncluding specialized detailed service path.
ER Registrar
Lansdale Hospital - Lansdale, PA
March 2018 to 2020
Greet patients and provide information about each department. Answer phone calls for various inquiries. Interview patients to acquire appropriate and accurate demographic information while inputting proper data and paperwork as necessary. Verify physician referrals and insurance authorization. Process procedures to admit, transfer, or discharge patients.
HAND ROLLED BAGELS
New Hyde Park, NY
2014 to 2016
Managed all in store, take out, and catered orders.
Processed all incoming and outgoing shipments thus ensuring all inventory was accurately recorded, prepared food, and maintained daily upkeep of the establishment.
Sales Representative/Customer Service
NATIONAL ASSOCIATION OF PROFESSIONAL WOMEN - Garden City, NY
February 2013 to August 2013
Recruited potential new members through approximately 200 cold calls and conducted follow up interviews to determine membership eligibility and qualifications.
Promoted membership by educating recruits on membership amenities and benefits.
Processed all credit cards of new members and ensured follow up invoices were mailed out in a timely manner. Input and edited all information necessary for the Members profile.
Assistant/Receptionist
A CUT ABOVE BEAUTY SALON - Elmont, NY
2005 to 2012
Arrange and maintained appointment scheduling for clients and stylists, ensuring customer satisfaction and ease throughout the process.
Assist stylists during intake process. Throughly shampoo with scalp massage, help stylist with the mixing of colors and toners.
Look after and keep up the cleanliness of the entire beauty shop including daily sanitation, and cleaning.
Clerical / Payroll
Department of Social Services - Uniondale, NY
2006 to 2006
Organized all official documents and files. Entering accurate overtime for 500-1000 working employees payroll.
Education
Sewanhaka Central High School 2005
Long Island Beauty School of Cosmetology
Skills
•Business Administration (2 years)
•Customer Service (7 years)
•Key Holder
•Medical receptionist
•Medical scheduling
Contact this candidate