Customer Service Physical Therapy

SHIVARRIE Crosby

** ******** ** ************ ** *0134

CONTACT NUMBER: 404-***-****

**********@*****.***

PROFESSIONAL OBJECTIVE

To obtain a position in an elite industry where my strengths in accuracy, interpersonal

Relations, planning and organizational skills will contribute to a well-run organization and

Establish an excellent customer relationship.

PROFESSIONAL EXPERIENCE

Malamav

July 2022-Present

Ensuring clients receive their medication on time

Supporting clients who can’t move on their own

Helping clients dress, bathe, eat etc.

Assist clients with physical therapy exercises

Cook meals according to the customer’s restrictions

Help customers with their shopping

Do necessary housekeeping to maintain a clean environment

Provide emotional support

Inform physicians or supervisors about uncommon events

Act quickly and responsibly in cases of emergency

Transportation

Dollar General

July2018- August2019

STORE MGR.

Loading and unloading dc trucks ranging from 800-1300 pieces

Payroll

Scheduling

Loss Prevention

Training

Checking in vendors

Cash handling

Customer service

Hiring

Counseling

Malamav

July 2017-8/2018

Ensuring clients receive their medication on time

Supporting clients who can’t move on their own

Helping clients dress, bathe, eat etc.

Assist clients with physical therapy exercises

Cook meals according to the customer’s restrictions

Help customers with their shopping

Do necessary housekeeping to maintain a clean environment

Provide emotional support

Inform physicians or supervisors about uncommon events

Act quickly and responsibly in cases of emergency

Ark- Ricky Holmes

Taught the youth necessary life skills and provided for their daily care

Assisted in treatment planning for each child

Conducted daily documentation such as contact notes

Provide companionship, socialization and emotional support.

Provide transportation to medical appointments.

Helped to improve the youth behavior through coping skills and other therapeutic intervention

Maintain the living areas by cleaning, doing laundry, and shopping for groceries.

Plan meals, shopping for groceries, preparing and serving food/meals, feeding, and clean-up.

Assist and redirect clients with ADL skills, transport clients to daily activities, and focus on documentation.

Registered youth for school

FAMILY DOLLAR

JANUARY 2008- JANUARY 2014

STORE MGR.

Loading and unloading dc trucks ranging from 800-1300 pieces

Payroll

Scheduling

Loss Prevention

Training

Checking in vendors

Cash handling

Customer service

Hiring

Counseling

Opening and closing locations

Ran a total of nine stores, two at one time

Inventory Prep

For seven years all inventory results beat prior year’s inventory

Help other store managers in their location on special projects

EMGO INTERNATIONAL

January 2007-August 2007

Administrative Assistant

· Responsible for incoming customer service calls.

· Process all incoming and outgoing mail on a daily basis.

· Maintained all bills for the company and sent out checks for payments using the

AS400 program.

· Various office duties including faxing, running copies, and filing in alpha and numeric

Order.

· Scheduled cooperate meetings, interviews and conference calls.

· Responsible for ordering office supplies, and maintaining office equipment.

· Responsible for customer service calls

Responsible for typing all correspondence

Dollar General Merchandise Stores

February 2006-December 2006

Assistant Manager

· Responsible for completing payroll every week in a timely matter.

· Responsible for ordering supplies and merchandise for company use and retail.

· Responsible for signing all vendors in and logging invoices.

· Supervised 8-10 employees on my shift.

· Made daily bank deposits.

ALUTIIQ

June 2004-June 2005

Student Transportation Supervisor

· Responsible for customer service calls

· Dispatch call to appropriate staff.

· Responsible for all employees schedules.

· Faxed all appropriate paper work to my superior for finalization

· Responsible for the hiring of 50+ staff in a timely matter

· Answered multiple phone lines for all incoming and outgoing calls

· Set up payroll and local procedures

· Input sponsor Data in computer

· Greeted and maintained security for all visitors

· Called sponsor to inform of negative behavior of students while riding school bus

· Randomly reviewed video tapes of students riding the school bus

· Calculate family income to check for eligibility for free or reduce lunch

· Registered students for transportation for current and upcoming school year

· Responsible for putting dummy bombs on different buses to ensure that each

Employee was checking their bus correctly

· Process correspondence and return mail return

DODDS School Bus Okinawa Japan

May2001-June 2004

Administrative Assistant / Security

· Responsible for customer service calls

· Answered multiple phone lines for all incoming and outgoing calls

· Input sponsor Data in computer

· Greeted and maintained security for all visitors

Guided children to the correct bus stop to and from school

· Calculate family income to check for eligibility for free or reduce lunch

· Made daily calls to sponsor for bus duty

· Registered students for transportation for current and upcoming school year

· Visually check identification for students boarding the bus to ensure their safety

Education:

West Ga tech

05/22- Present

Criminal Justice / Psychology

09/93-02/94

ROP course (Resource Occupational Program)

Hospitality and Tourism

45% Classroom time training

40% PBX operator -

10% House Keeping

5% Laundry Service

Everest Institute

Medical Billing and Coding

Awards

From 2008-2013: Received store bonus twice a year for inventory

Presented with a Ganbate from Pacific Air Control 06/13/04, 06/12/03, 06/14/02, and

06/15/01

Certificate for completing Power Point, Excel, MS Office Word, AS400

Presented with a bonus on 06/02, 06/03, and 06/04

Presented a certificate by the Commanding General of the United Stated Marine Corp

04/02

Certificate of appreciation for Customer Service 10/01

Certificate of appreciation for Volunteering at Becthel Elementary for the school year

2000-2005

Certificate of appreciation for Volunteering as a soccer coach for the season 2001

Certificate for completing 180 hours Hospitality and Tourism with ROP course

Contact this candidate