Customer Service Experience

D'Asijah Miles

Customer Service Professional

Indianapolis, US, 46268, 463-***-****, *******@*****.*** Professional summary

Customer Service Professional with over 9 years of experience in enhancing customer satisfaction and streamlining operations. Demonstrates strong skills in team leadership, conflict resolution, and operations management, with a proven track record of driving measurable improvements in service delivery. Adept at utilizing analytical skills to identify service gaps and implement effective solutions, aiming to further refine customer experience strategies. Employment history

NEMT Driver, Jun 2024 - Dec 2024

TCS Transportation, Indianapolis, IN

Customer Service Representative, May 2021 - Apr 2024 Sitel Group, Fishers, IN

Store Manager, Dec 2019 - Apr 2021

Goodwill Industries, Dayton, OH

Coach Operator, Feb 2018 - Dec 2019

IndyGo Public Transportation, Indianapolis, IN

Dispatcher, Jul 2017 - Jan 2018

Spectrum, Kettering, OH

Legal Clerk, Feb 2015 - Jun 2017

USDA National Appeals Division, Indianapolis, IN

Education

High School Diploma, Aug 2011 - May 2012

Ben Davis High School, Indianapolis, IN

Enhanced scheduling efficiency, cutting delays by 25%, using digital tools for better punctuality. Resolved service issues promptly, ensuring compliance and boosting client satisfaction. Maintained precise compliance logs, contributing to operational accuracy and reliability. Enhanced passenger transport scheduling, achieving timely arrivals and significantly improving overall service reliability. Lead team resolving 100+ daily issues, enhancing customer satisfaction. Developed training programs, boosting dispute resolution efficiency by 30%. Collaborated with leadership to refine policies, improving first-call resolution rates. Utilized analytical skills to identify and address service gaps. Drove measurable improvements in customer service operations. Led a team of over 10 employees, enhancing store revenue by 15%. Implemented inventory controls, reducing shrinkage. Utilized data analysis to improve store performance. Enhanced customer experience through strategic initiatives. Conducted vehicle safety checks, ensuring reliable transport Enhanced service continuity through proactive diagnostics Performed thorough inspections, minimizing disruptions Managed daily dispatch, enhancing efficiency through adaptive scheduling. Improved service speed and accuracy by refining communication channels. Reduced delays by optimizing field technician deployment. Managed legal documents, improved digital filing, ensured compliance, supported case preparation Streamlined document retrieval processes, enhancing efficiency and reducing turnaround times for case preparation.

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