Accounts Receivable Customer Service

Melissa Rodriguez

**** * *** ******, ******, CA *1766

CELL 323-***-**** E-MAIL **************@*****.*** Professional Summary

Detail-oriented and highly organized administrative professional with extensive experience in accounts receivable, managerial roles, and customer service. Adept at process improvement, team leadership, and ensuring operational efficiency. Skilled in financial reconciliation, inventory management, and training staff to enhance productivity. Professional Experience

Analytical Industries Inc. September 2012 – November 2024 Administrator in Managerial Role Accounts Receivable & Order Entry

• Managed accounts receivable, order processing, purchasing, and bank deposits.

• Ensured all deposits and credits matched against bank records for reconciliation.

• Delivered exceptional customer service related to purchasing, shipping, product usage, and troubleshooting.

• Conducted outreach for past-due payments and made managerial decisions regarding customer accounts.

• Trained front office employees and acted as a liaison between departments.

• Implemented improvements in the RMA procedure for audit preparedness.

• Organized bank statement filing, ensuring a 10-year audit trail.

• Performed quality assurance testing before product shipment.

• Managed equipment inventory and maintained operational efficiency. Outback Steakhouse – Upland & Puente Hills July 2002 – 2015 Office Manager Head Waiter Certified Trainer

• Processed invoices and managed payroll.

• Compiled and submitted daily sales reports.

• Led classroom orientation and training for new front-of-house employees.

• Managed end-of-shift cash handling and gift card reconciliation.

• Certified trainer for new servers and hosts, ensuring service excellence.

• Supervised banking activities, ensuring secure handling of funds and account security.

• Provided exceptional guest service in various roles, including host, food runner, and takeout specialist.

Skills & Competencies

• Accounts Receivable & Financial Reconciliation

• Customer Service & Client Relations

• Staff Training & Team Leadership

• Process Improvement & Audit Preparation

• Inventory Management & Quality Assurance

• Order Processing & Purchasing

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