Customer Service Certified Nursing

Selena Parsons

**********@*******.*** 304-***-**** Gandeeville, WV

EDUCATION

Ultimate Medical Academy

November 2026 Certified Nursing

WORK EXPERIENCE

Attendant Odells Exxon

July 2015 - October 2015 • Amma

Kept facilities clean, neat, and organized to give areas professional and fresh appeal. Collaborated with team members to improve overall service quality and guest experience. Provided excellent customer service to guests by promptly responding to inquiries and requests. Maintained a clean and safe environment for guests through regular inspection and cleaning tasks. Responded to customer requests efficiently and with knowledgeable assistance. Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns. Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction. Bartender/Slot Attendant Cozy Corner/Dubs Pub

December 2012 - June 2015 • Otter, MT

Served high customer volumes during special events, nights, and weekends. Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory. Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift. Maintained a clean and organized workspace, ensuring compliance with health and safety regulations. Team player attitude Reliability and punctuality Multi-tasking time management Initiative and Self-motivation Complaint resolution Problem Solving Proficiency with basic computer applications (Microsoft Office, Zoom, etc.) . Patience and tact Ability to learn new tools quickly Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation. Kept bar presentable and well-stocked to meet customer needs. Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors. Obtained cash bank and stocked service bar to prepare for operation. Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests. Restaurant Hostess Bob Evans Restaurant

December 2009 - February 2010 • Elkview

Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly. Answered customer questions about hours, seating, and menu information. Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor. Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns. Managed reservations effectively, accommodating special requests and ensuring accurate guest counts. Supported servers, food runners, and bussers with keeping dining area ready for every guest. Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests. Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences. Monitored front entrance for new guests while assisting servers by taking and delivering drink orders. Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences. Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested. Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience. Answered phone calls to take orders, give information and document reservations. Completed daily side work and opening and closing duties without fail. Backed up servers by checking on tables and retrieving items for guests. Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance. Collected credit card, cash and gift certificate payments and dispensed change for cash transactions. Seated patrons based on guest preferences and seating availability. NOTABLE SKILLS

Calm Demeanor Customer Service Loyal Time Management Friendly Take Orders Cash Handling Problem Solving Strong Work Ethic Potential Ability To Learn Assisting Customers Answering Questions Processing Payments Learning Knowledgeable Patience Communication

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