Data Entry Customer Service

Auradely Medina De Baez

U.S. Permanent Resident – Based in Dominican Republic

**************@*****.***

+1-862-***-****

Available Full-Time Remote Only

Bilingual: English & Spanish

Professional Summary

Reliable and results-driven customer service and administrative professional with over 5 years of experience supporting U.S.-based companies in customer relations, billing, data entry, and virtual assistance. Recognized for consistently exceeding performance goals, including being named Employee of the Month over 20 times at TJX. Fully equipped for remote work with excellent communication skills, technical proficiency, and a proactive mindset.

Skills

• Customer Support (Phone, Email, Live Chat)

• Data Entry & Billing

• Microsoft Office (Word, Excel, Outlook)

• Remote Communication Tools (Zoom, Teams, Slack)

• Social Media Content Creation (Canva)

• Fluent in English and Spanish

• Fast Learner & Detail-Oriented

• Time Management & Multitasking

Professional Experience

Nouveau Elevator – Remote (New York, NY)

Billing & Data Entry Specialist

Aug 2024 – Apr 2025

• Handled billing and account reconciliation tasks.

• Performed accurate data entry into company systems.

• Assisted remotely with client communication and document preparation.

Walmart – Remote Customer Service (USA)

Customer Service Representative

Nov 2023 – May 2024

• Assisted U.S.-based customers via phone and email.

• Resolved product and order-related inquiries.

• Maintained high satisfaction and efficiency standards.

TJX Companies – Retail Associate (USA)

Oct 2020 – Jun 2023

• Delivered exceptional customer service in high-volume retail.

• Promoted over 60 store credit cards in a single month.

• Recognized over 20 times as Employee of the Month.

UNO Call Center – Santiago, DR

Customer Support Agent

2015 – 2018

• Provided bilingual phone support for U.S.-based clients.

• Followed scripts and company policies to ensure satisfaction.

Education

Grand Canyon University – Online (Phoenix, AZ)

Bachelor’s Degree in Clinical Psychology (In Progress)

High School Diploma – Technical Track in Information Technology

Graduated: 2014

Technical Setup

• Personal Laptop

• High-Speed Internet

• Quiet Workspace for Full-Time Remote Work

Contact this candidate