Staci Nappi
Long Island, NY
************@*****.*** 516-***-**** https://www.linkedin.com/in/staci-nappi/
Objective
Dedicated and results-driven professional with extensive experience in customer service, conflict resolution and relationship management. Proven ability to communicate effectively with diverse stakeholders, from healthcare professionals to clients. I seek a customer service position to leverage my organizational, problem-solving, and interpersonal skills to enhance client satisfaction and support business growth.
Professional Experience
Retail Customer Sales Specialist
Altice/Optimum Communications, February 2025-Present
-Greet customers and evaluate their needs and the reason for their visit.
-Educated customers on services offered and value propositions.
-Manage customer complaints and equipment returns.
-Sell and activate new wireless, cable, and internet services.
-Work in partnership with team on assigned projects.
-Take and process payments.
-Close and open new accounts.
-Search for discounts and check for account optimization.
-Set up field installations.
-Meet projected goals and create personal.
-Manage cash drawers and daily close outs.
-Field incoming customer calls to the store.
-Process new inventory and return of used.
CNS/Pain Management Specialty Device Consultant
Alpha-Stim, Jan 2024 - Present
- Developed and maintained strong relationships with healthcare professionals, providing exceptional customer service to ensure proper device usage and client support.
- Educated medical professionals on product effectiveness and safety, facilitating a deeper understanding of customer needs and improving service.
- Collaborated with internal teams to gather customer feedback and insights, driving service delivery and customer experience improvements.
- Delivered engaging presentations and demonstrations tailored to client needs, enhancing understanding and adoption of products.
-Addressed customer complaints & conflicts.
Publisher/Digital Marketing Director
Macaroni Kid Magazine, Jan 2024 - Present
- Increased subscriber engagement and satisfaction by implementing strategic communication campaigns, resulting in a 37% growth in brand visibility.
- Cultivated partnerships with local businesses to sponsor community events, enhancing overall engagement and providing exceptional service to partners.
- Recognized as Top Article Writer and Best New Publisher for outstanding contribution and commitment to quality service.
-Managed customer complaints & conflicts.
Specialty Account Manager - Orthopedics
Treace Medical Concepts, May 2023 - Jan 2024
- Fostered strong relationships with healthcare professionals and clients, resulting in successful education and training initiatives for new surgeons.
- Demonstrated exceptional customer service by coordinating logistics and ensuring a seamless experience for surgery teams and patients.
-Handled customer complaints & conflicts.
- Maintained organization in managing multiple accounts and training sessions, significantly boosting revenue and client satisfaction.
Specialty Account Manager - Diabetes and Pain Management
Nevro, Jan 2022 - Apr 2023
- Enhanced patient-provider connections by providing personalized education and support, culminating in a 56% conversion rate of lead referrals.
- Developed relationships with potential sources, ensuring a superior and informed service experience for clients, leading to a strong reputation in the field.
- Utilized effective communication strategies to educate patients about treatment options, ensuring clarity and fostering trust.
-Handled customer complaints & conflicts.
Specialty Account Manager
Raven Medical Marketing-Mar 2020 - Jan 2022
- Achieved 98% customer service satisfaction through personalized support and proactive engagement.
- Managed community relations and digital presence, enhancing brand visibility while providing stellar service and support to patients and medical professionals.
-Handled customer complaints & conflicts.
-Managed all customer service needs.
Specialty Account Manager - CNS/Pain
National/NY Spine and Pain Physicians, May 2018 - Mar 2020
- Enhanced customer engagement through community events and personalized service initiatives, resulting in a 225% growth in patient numbers.
- Cultivated and managed strong referral relationships, ensuring effective communication and service delivery.
-Handled customer complaints & conflicts.
-Managed all customer service needs for new and existing clients.
Skills
- Customer Service Excellence
- Relationship Building
- Communication Skills
- Problem Solving/Conflict Resolution
- Digital/SMM Marketing
- Strategic Planning
- Team Collaboration
- Adaptability
Education
Saint Joseph’s University-Bachelor, Arts
Suffolk Community College-Associates, Science