Customer Service Store Manager

Nicki Johnson

**** * ************ **** #***

Dallas, Texas

682-***-**** ️ ***************@*****.***

Professional Summary

Results-driven Retail Store Manager with 15+ years of experience overseeing daily store operations, managing large teams, and driving sales performance in fast-paced environments. Proven ability to lead staff training, optimize inventory systems, enhance customer satisfaction, and meet business goals through effective retail management strategies. Strong background in merchandising, team development, and operational execution.

Core Competencies

• Retail Operations & Store Management

• Sales Strategy & Revenue Growth

• Customer Service Excellence

• Inventory Control & Merchandising

• Team Leadership & Staff Development

• Budgeting & Profitability Analysis

• Scheduling & Labor Optimization

• POS & Inventory Software (e.g., NCR, Shopify)

• Loss Prevention & Compliance

• Visual Merchandising & Planograms

• Conflict Resolution & Coaching

Professional Experience

Store Manager

Rainbow – Dallas, TX

June 2004 – December 2024

• Managed all aspects of store operations, including staffing, merchandising, sales goals, and customer service.

• Supervised and developed a team of 35 employees, achieving consistent improvements in team performance, sales targets, and operational efficiency.

• Tracked KPIs using sales reporting tools to identify trends, reduce shrinkage, and boost profitability.

• Oversaw inventory audits and restocking, maintaining 98% stock accuracy through proactive planning.

• Implemented training programs to improve product knowledge, upselling, and customer engagement.

• Ensured compliance with safety, company, and legal standards, including opening/closing procedures.

Remote Customer Service Supervisor

Always Best Care (Remote)

May 2023 – Present

• Leads a remote customer service team in resolving inquiries, tracking orders, and managing returns.

• Uses CRM tools and customer feedback analytics to improve service delivery and satisfaction.

• Coordinates with inventory and logistics teams to ensure timely fulfillment and issue resolution.

• Trains team members on service protocols, communication etiquette, and escalation procedures.

Warehouse Associate

Walmart – Dallas, TX

September 2021 – March 2023

• Supported retail supply chain by managing inbound/outbound logistics, stocking shelves, and processing orders.

• Operated RF scanners and WMS systems to track inventory and support retail floor replenishment.

• Collaborated with store management to coordinate stock transfers and optimize shelf layout.

Education

High School Diploma

Kimball High School – Dallas, TX

Graduated: June 2001

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