Customer Service Representative
Resume:
Amanda Smith
Soda Springs, ID *****
************@*****.***
Professional Summary
I take immense pride in every role I've held, fully embodying the company values and ethos. My dedication translates into hard work and a commitment to tasks. My adaptable nature, loyalty, and respect for different learning styles make me a valuable asset. Colleagues and employers have lauded my readiness to assist and go beyond to support team success. I leave no team or company empty-handed, consistently adding value to every venture. I've been fortunate to gain enriching experiences that shape my outlook on life. Punctuality is a hallmark; I arrive on time, and willingly stay overtime. With empathy, charisma, and determination, I thrive in diverse roles and collaborations. I embrace unfamiliar challenges and learn quickly, amassing life skills and work expertise. Authorized to work in the US for any employer
Work Experience
CNA/Caregiver
Cornerstone Caregiving-Soda Springs, ID
May 2025 to Present
• Provided compassionate and personalized care to elderly patients, ensuring their comfort and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication administration
• Monitored vital signs including blood pressure, pulse rate, temperature, and oxygen levels
• Aided in mobility assistance by safely transferring patients from bed to wheelchair or vice versa
• Maintained a clean and organized living environment for patients by regularly cleaning rooms and changing linens
• Collaborated with healthcare professionals to develop individualized care plans based on patient needs
• Demonstrated strong communication skills by effectively communicating with patients and their families about medical conditions and treatment plans
• Provided emotional support to patients during difficult times while maintaining professionalism and empathy
• Notified healthcare team of any changes in patient condition or concerns regarding their health status promptly
• Safely operated medical equipment such as wheelchairs, walkers, lifts, etc., ensuring the safety of both the patient and caregiver at all times
• Maintained accurate documentation of patient records including daily activities log, vital signs charting, medication administration records, etc
• Closely monitored dietary restrictions of patients by preparing meals according to specific dietary requirements or guidelines provided by healthcare professionals
• Assisted in physical therapy exercises under the guidance of licensed therapists to aid in rehabilitation process for patients recovering from injuries or surgeries
• Cultivated a trusting relationship with patients through consistent care delivery resulting in increased patient satisfaction scores
Medical Receptionist Patient Service
Sutter Health-Soda Springs, ID
October 2024 to Present
• Patient registration
• Patient/Insurance verification
• Following code of conduct
• Scheduling
• Relaying messages to care team
• specialized in Primary Care
Clinical Quality Analyst
Capital Staffing Solutions-Soda Springs, ID
September 2024 to October 2024
Contract position working for Blue Shield of CA.
HEDIS team doing member outreach project for MediCal.
• Meeting measures
• Meeting metrics
• Customer service
• Project Management
• Contract ended due to finding FTE role
Customer Service Representative
Safeco Insurance-Soda Springs, ID
November 2023 to May 2024
Handling high volume inbound customer calls, handling payments and reinstatements; customer service skills; critical thinking; active listening; adaptability; handling escalation calls; call center environment; 1099 contract role
Patient Service Representative
Boston Medical Center-Remote
March 2023 to December 2023
• Diligently manage high volume inbound patient calls using Epic and various medical software.
• Provide assistance to patients for their medical needs, including prescription refills, appointment scheduling, registration and information collection.
• Leverage computer literacy and exceptional customer service skills.
• Handle multiple clinics calls concurrently within Family Medicine and General Internal Medicine.
• Employ multitasking and active listening techniques during calls.
• Perform insurance verification to ensure seamless patient experiences.
• Contribute to efficient workflow by using computer skills and customer service expertise. Key Highlights
• Consistently exhibit proficiency in using Epic and medical software to enhance patient interactions.
• Skillfully manage multiple clinic calls, ensuring efficiency and attentive customer service. Hearing Specialist & Medical Intake Representative Trajector Medical-Soda Springs, ID
April 2022 to July 2023
Medical Intake Representative: Trajector Medical
• Handle personal health information daily and engage in direct communication with veterans.
• Apply critical thinking skills to evaluate medical needs.
• Utilize computer literacy for efficient management of tasks.
• Provide exceptional customer service to ensure veterans' needs are met.
• Demonstrate effective time management to streamline processes.
• Play a crucial role in assisting veterans to access their VA disability compensation.
• Conduct thorough professional medical evaluations to unlock lifelong benefits for veterans. Hearing Specialist: Trajector Disability
• Managed confidential client information, fostering communication and rapport within assigned caseload.
• Methodically organized invoices in the system, ensuring precise and prompt payment processing.
• Collaborated across teams to address client inquiries and provide effective solutions.
• Engaged in continuous training for updated industry insights and improved service delivery. Key Highlights:
• Successfully merged Patient Service Representative roles with Medical Intake Representative responsibilities, enhancing service quality.
• Demonstrated proficiency in handling sensitive information and effectively communicating with veterans, offering valuable assistance.
• Conducted thorough professional medical evaluations, significantly contributing to unlocking VA disability compensation benefits.
• Actively participated in industry training and development, showcasing dedication to continuous improvement.
Assistant Manager
Lost Trail Inn-Lava Hot Springs, ID
May 2021 to July 2021
• Cultivated strong rapport with customers, ensuring positive guest experiences and fostering loyalty.
• Managed payment processing and reservations, ensuring accurate and seamless transactions.
• Took charge of both opening and closing procedures for the motel, maintaining operational efficiency.
• Overlooked cleaning and performed spot-checks for room service tasks, upholding high cleanliness standards.
Technician
Grease Monkey-Pocatello, ID
August 2017 to August 2020
• Initiated role as a technician, specializing in performing meticulous preventative maintenance on various vehicles.
• Cultivated strong customer relationships through effective communication, leading to advancement within the public relations team.
• Actively participated in enhancing the company's public image by making calls, conducting interviews with news stations, and delivering radio talks.
Private Tutor
Idaho Department of Corrections-Pocatello, ID
October 2018 to July 2020
Successfully tutored the female population within the department of corrections. My case load was around 25 students. I assisted these women in making big life changes by successfully tutoring them for their GED testing.
Waitress/Hostess
Gonzalez Restaurant-Soda Springs, ID
April 2016 to June 2018
• Provided exceptional customer service, ensuring a positive dining experience for patrons.
• Managed food service procedures, adhering to safety standards and maintaining hygiene protocols.
• Skillfully handled cash transactions, ensuring accurate and secure financial transactions.
• Executed opening and closing duties for the establishment, contributing to smooth daily operations. Administrative Assistant
Bear Lake Drug and Alcohol Coalition-Montpelier, ID April 2014 to August 2016
• Managed accounting tasks, including handling funds and overseeing financial transactions.
• Coordinated funding activities to support the coalition's objectives, ensuring financial stability.
• Facilitated scheduling and appointment management for the coalition's leader, optimizing time and resources.
• Played a vital role in county-level operations, supporting a meaningful cause with local significance.
• Administered accounts payable and receivable processes, maintaining accurate financial records.
• Arranged travel logistics, including booking flights, to facilitate efficient operations.
• Demonstrated proficiency in a wide range of administrative tasks, contributing to the coalition's success.
CNA - Certified Nursing Assistant
Helping Hands Foundation-Pocatello, ID
March 2011 to September 2013
• Provided compassionate care to a diverse group of individuals, fostering a supportive and nurturing environment.
• Assisted with dressing and changing clothes, ensuring comfort and dignity for clients.
• Managed expenses and financial matters, facilitating smooth financial transactions and record-keeping.
• Maintained cleanliness and order in clients' homes, contributing to their overall well-being.
• Exemplified empathy and understanding in interactions with clients, enhancing their emotional and mental comfort.
• Played a vital role in the daily lives of those under care, offering essential support and companionship. Caregiver
Adolescent & Child Development Center-Pocatello, ID December 2011 to May 2013
• Provided compassionate care and support to adolescent children, contributing to their well-rounded development.
• Assisted with educational activities, ensuring a conducive learning environment and academic progress.
• Managed appointments, coordinating and attending various appointments to fulfill the children's needs.
• Supported speech-related activities, aiding in communication development, and enhancing language skills.
• Addressed hygiene needs, ensuring the comfort and cleanliness of the children under care.
• Engaged in a rewarding role that contributed significantly to the growth and well-being of young individuals.
Education
Associate's in Business Administration
Idaho State University - Pocatello, ID
December 2018 to July 2020
GED
Robert Janss School - Kuna, ID
November 2015 to November 2015
Skills
• Medical Coding (2 years)
• Social listening
• Phone etiquette (10+ years)
• Epic MyChart
• Analysis skills
• SharePoint
• HEDIS
• Accounts payable
• Medical Records (3 years)
• Medical office experience
• Computer Literacy (10+ years)
• Microsoft Office (5 years)
• Hospital Experience (3 years)
• Office management
• Calendar management
• Medical billing (3 years)
• Health information management (3 years)
• Administrative experience
• Negotiation
• Epic
• Windows
• Caregiving (10+ years)
• Outbound sales
• Writing skills
• One Source
• Patient Care
• Data analysis skills
• Epic Systems (5 years)
• Upselling
• Public relations
• Documentation review
• Accounts receivable
• Typing
• Triage (3 years)
• Medical Scheduling (5 years)
• Vital Signs (10+ years)
• English
• Insurance verification (5 years)
• Workflows
• Medical office management
• Clerical experience
• CRM software
• Customer service (10+ years)
• EMR systems
• Project management
• Sales
• Google Docs
• Financial services
• Conflict management
• Medical receptionist
• Microsoft Outlook (7 years)
• Medical terminology
• Research (5 years)
• Call center (4 years)
• Organizational skills
• Data collection
• Office Management (5 years)
• Hospital experience
• Cash handling
• NEHEN TriZetto (5 years)
• Multi-line phone systems (5 years)
• ICD-10
• Behavioral health (5 years)
• Medical Office Experience (3 years)
• Patient Registration (3 years)
• Medical collection
• Google Suite
• Front desk
• Case Management (3 years)
• Home health (10+ years)
• Personal assistant experience
• Tutoring
• Paralegal experience
• Administrative Experience (8 years)
• Patient service (5 years)
• Communication skills
• Phone etiquette
• Continuous improvement
• EMR Systems (5 years)
• Medical records
• Customer service
• Computer networking
• Healthcare management
• Technical support
• Medical Terminology (10+ years)
• Revenue cycle management
• Basic math
• Operating systems
• Computer skills (10+ years)
• Cash register
• HIPAA (5 years)
• Clerical Experience (8 years)
• Computer skills
Links
https://www.linkedin.com/in/missasmith3
Awards
Certified Administrative Assistant
June 2020
• Idaho State University certificate
• Accounts payable/receivable
• Book keeping
• Trip organizer
• Calendar Manager
Certifications and Licenses
Medical Technologist
March 2025 to March 2026
First Aid Certification
CPR Certification
Driver's License
Contact this candidate