Project Manager Data Analytics

Barry A Phelps, PMP

Sr Program / Project Manager

Thompsons Station, TN https://www.linkedin.com/in/BarryPhelps/ SENIOR PROGRAM & PROJECT MANAGER

I excel at managing outcomes. I lead projects with a hyper-focus on the deliverables while coaching and supporting the project team, stakeholders, and leadership to achieve the project requirements. Give me a team to manage and I will set them up for success through mentoring, servant leadership, and aligning their career goals to the team's business targets. The critical link to my success is a planned and structured approach that makes sure my goals and the people's goals are aligned with the business goals.

SKILLS

PMBOK-Project Management Execute to Outcomes Relationship Building Data Analytics Syncing Career Development to Business Requirements Advanced Excel / Sheets EXPERIENCE

Astreya Partners - dedicated to Google contract July 2021 - October 2024 The leadership team moved me around to different positions to correct performance issues and in one case to start a new program. I pride myself in being a master of figuring out what is needed, executing a plan for success, and delivering the expectations for success. Sr Program and Project Manager

Google’s top strategic global transformational project. Transforming how end-user services are delivered to Google globally.

● Created a full project repository for all project artifacts to ensure project success and requirements origination. Ensured all artifacts where up to date to the week and presented weekly status to all stakeholders

● Data Modernization was tracked and confirmed through cross-functional and stakeholder reviews. Leveraged this data analytics to confirm resource management accountability and requirements to project plan.

● Artifacts Documented: project plan, requirements, risk register, project deliverables, acceptance criteria, test cases, project, data / process workflows, corporate regulation requirements, data analytic charts/graphs/sheets

● Led daily, weekly, monthly meetings / reviews to gain status, acceptance, and document outstanding issues as well as quality tracking and project variance reporting.

● Created ‘spin-off’ workstream to gain traction on knowledge base, documentation, process, procedures, and technician work activities Project Delivery Manager

I created a new project management team to support our global service delivery team. My team will be the project lead for any projects that come through the service delivery organization globally.

● Established team performance requirements through contract evaluation and leadership / stakeholder expectations

● I created a mini-PMO to allow the team to manage many projects at the same time because we had a team of 5 and were managing an average of 50-60 projects at a time

● Developed workload tracking dashboard to evaluate performance and workload across all team members. Established project review for status, tracking, and resource allocation

/ needs for each project across all regions

● Executed continuous improvement efforts that allowed us to expand our capacity, scope of work, and project execution performance.

Service Delivery Manager Sites [Seattle, Los Angeles, Austin, Global Travel Team] Reinvigorated each site's leadership and technicians to be able to meet our new tighter service levels across all deliverables. Key points here were employee engagement, revitalized training and their career paths and I also created some tools to help us track our performance to our new service levels (bullets below).

● I created a proactive Service Level performance tracker for all sites (globally) so we could manage and anticipate directional performance trending of SLAs each month.

● I created a global site visit tracker and performance evaluation tool. Tool enabled proactive discussions with Google on global performance and expansion opportunities.

● Established a financial controls tool to proactively forecast, schedule, and evaluate global travel expenses across techs, sites, and countries. Sr Program and Project Manager

Executive stakeholders were not happy with the direction of this critical project, this triggered Astreya executive leadership to reach out to me and bring me back to get this program back on track and in good standing with the Google executive stakeholders. The overall Return To Office

(RTO) project scope included over 2,300 sites and over 100,000 Googlers.

● I was part of the team that created several tools to standardize how we manage the thousands of risk level changes across all sites. I then used these tools as a key resource to manage and report on the project.

● Proactively managed the end user inventory with 3rd Party Vendors to ensure hardware and accessories would be available as sites reduced their risk severity

● Our Data Modernization toolset was the standard; however, each site had their own uniqueness I had to account for during each transition:

Procurement volumes, cycle times, max/min standards

High-Touch support service activation based on data modeling of usage

● I managed the inventory team to perform global site audits to understand the scope and deficiencies of user functions. Processed over 114,000 assets with an estimated manpower effort of over 2,600 hours.

● I created many metric reporting tools I review with Google Stakeholders on a daily, weekly, monthly cadence to provide precise status of all activities within the global RTO program. Provisions Group @ Quorum Health - Sr Project Manager March 2021 - July 2021 Managed a wide variety of projects while Quorum Health goes through a Transition and Transformation program to transition 22 hospitals under the Quorum Health portfolio. Astreya Partners August 2016 - April 2020

Program Director

● Executed strategic initiative for contract scope expansion across multiple clients / contracts

● Managed the delivery and expansion of our global client contracts (some of our clients: eBay, PayPal, Dropbox, Apple, Duracell, United Airlines, Stripe)

● Led cross-functional collaboration to develop budgets and schedules and to establish program KPI, contractual SLAs, and ROI.

● Developed and presented program strategies to diversify client offerings by facilitating meetings with project stakeholders (staff, Directors, customers) to report status and mitigate financial and operational risks.

● Assisted in doubling program revenue by collaborating with clients to gather requirements and demonstrate product capabilities.

JDL Technologies June 2016 – August 2016

Service Delivery Manager

● Served as the single point of contact for external and internal stakeholders, driving consensus on project milestones.

● Onboarded new personnel, providing training on service delivery policies and procedures. Hewlett-Packard Enterprises & EDS (EDS acquired by HPE) – March 2016 Service Delivery Manager

● Managed IT infrastructure service, defining scope for desktop support, helpdesk activities, corporate patching, and ITSM.

● Trained and coached the team, improving customer satisfaction scores 30%.

● Resolved client outage issues, developing formal ITSM-focused change, problem, and incident management program, identifying root causes to improve change success to 80%. Account Delivery Manager

● Managed projects and led teams providing a wide range of services: Data Center, Exchange, Security, as well as mainframe, closet, desktop, helpdesk, server, and network support.

● Reduced spend by 50% by automating administrative, configuration, and ITSM processes.

● Improved response time 50% and time-to-resolve critical issues 30%, establishing a Critical Issues team and outage call process.

Team Lead

● Provided team leadership to the financial support programming team supporting Saturn Project Manager

● Worked with GM finance division owners to design the common billing and AR systems.

● Led the technical design efforts for the system and programming standards

● Led the implementation of the common system across the divisions Programmer

● COBOL, CICS, Dun & Bradstreet programming. Developed common Billing and Accounts Receivable System for GM Automotive Component Group divisions EDUCATION

Austin Peay State University - Business Administration / Computer Science June 1984 - May 1988

Project Management Institute - Project Management Professional, #: 4041127

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