Customer Service/ Sales account manager
Resume:
Marcos Vasquez
Sanford, FL *****
**************@*****.***
Professional Summary
Dynamic and results-driven professional with extensive experience in leadership, people management, and organizational operations. With a background in ministry, customer service, and sales, I bring a unique combination of conflict resolution, training, and communication skills that are essential for recruiter functions. Proven ability to recruit, onboard, and mentor individuals, while fostering positive relationships and maintaining high levels of employee satisfaction. Skilled in administrative tasks, including data entry, record-keeping, and utilizing CRM systems to manage customer and employee communications. Passionate about supporting employee development and improving organizational efficiency. Ready to apply my leadership, problem-solving, and organizational skills in a recruiter role to contribute to company growth and success.
Authorized to work in the US for any employer
Work Experience
Sales Account Manager
Beaver Home Services-Lake Mary, FL
January 2025 to Present
• Maintained high-volume outreach (300+ contacts/week) and identified 3 qualified prospects weekly, showcasing strong sourcing, vetting, and communication skills highly applicable to candidate recruitment.
• Acted as a trusted consultant, assessing clients home improvement needs, reviewing their eligibility for insurance-covered services, and ensuring they had a seamless and stress-free experience.
• Negotiated contracts with homeowners and insurance companies to secure favorable terms for home improvement projects, resulting in profitable margins for the company while ensuring customer satisfaction and adherence to industry standards.
• Developed strategic outreach initiatives, including direct engagement and social media prospecting, to identify and connect with potential clients in need of assistance.
• Facilitated smooth onboarding for new clients by managing all necessary paperwork, setting clear expectations, and proactively addressing any concerns throughout the process.
• Utilized CRM software to track client interactions, maintain detailed records of insurance communications, and coordinate efficiently with all relevant parties.
• Specialized in guiding clients through complex insurance processes, providing clear and concise explanations to help them understand their coverage, claims requirements, and approval steps.
• Maintained a customer-first approach, ensuring transparent and structured communication about contract pricing, policy coverage, warranties, claims documentation, and service timelines. Family Pastor
Pleasant Valley Assembly of God Church-Brodheadsville, PA January 2022 to October 2024
• Recruited, trained, and mentored volunteers, aligning their strengths with organizational needs to enhance engagement and productivity.
• Managed conflict resolution through one-on-one guidance, providing support and strategies to help individuals overcome personal and professional challenges.
• Oversaw administrative operations, including scheduling, expense tracking, and record-keeping, ensuring efficiency and organization.
• Delivered engaging public speeches and led presentations for church services and community events, effectively communicating important messages to diverse audiences.
• Managed the budgeting process for ministry activities and events, ensuring all projects were completed within budget while maintaining high-quality standards.
• Developed and enforced policies for volunteers to maintain a safe, inclusive, and structured environment.
• Led and organized multiple large-scale community events, coordinating volunteers and effectively communicating policies and procedures.
• Successfully built and managed a volunteer base of 30 individuals to execute a highly effective community outreach program, which had a profound impact on local families. The program led to increased church attendance, as many new families joined as a result of the positive influence and support the outreach provided to the community.
Server
Longhorn Steakhouse-Bartonsville, PA
March 2021 to October 2024
• Provided exceptional customer service in a fast-paced, high-volume dining environment, ensuring a welcoming and enjoyable experience for all guests.
• Built strong relationships with regular customers, fostering loyalty and repeat business through personalized service and attention to detail.
• Efficiently managed multiple tables, balancing speed, accuracy, and hospitality to deliver outstanding dining experiences.
• Expertly guided guests through the menu, offering food and beverage recommendations, including wine and cocktail pairings, to enhance their meal.
• Maintained thorough knowledge of restaurant offerings, promotions, and food safety procedures, ensuring compliance with all health and service regulations.
• Worked collaboratively with the kitchen and bar staff to ensure seamless service and timely food and drink delivery.
• Handled transactions, processed payments accurately, and assisted in resolving customer concerns to maintain high satisfaction ratings.
Customer Service Technical Support Agent
Ring-Malvern, PA
June 2018 to November 2021
• Provided exceptional customer service in a call-center environment by assisting customers with technology-related issues, troubleshooting problems, and delivering timely solutions to ensure a seamless user experience.
• Demonstrated strong communication skills by explaining complex technical information in simple, easy- to-understand terms, ensuring customers fully understood the solutions provided.
• Resolved customer complaints and issues efficiently by identifying root causes, offering alternative solutions, and ensuring customer satisfaction was achieved at the conclusion of each call.
• Maintained detailed records of customer interactions, service requests, and issue resolutions in the company's CRM system, ensuring accurate documentation and follow-up for future inquiries.
• Worked collaboratively with cross-functional teams to provide feedback on common technical issues, contributing to continuous product improvements and enhanced customer experiences.
• Fostered strong customer relationships by providing empathetic support, maintaining a positive attitude, and ensuring customers felt valued and heard.
• Handled escalated issues and complex inquiries, applying problem-solving skills to resolve customer concerns and retain business relationships.
Education
Bachelor's degree in Biblical Studies
SUM Bible College and Theological Seminary-El Dorado Hills, CA November 2019 to June 2023
• Developed a deep understanding of biblical principles and theological concepts, applying them to real- world situations, particularly in areas of leadership, community building, and interpersonal relationships.
• Gained extensive experience in public speaking, teaching, and facilitating group discussions, honing the ability to communicate effectively to diverse audiences.
• Completed courses in ethics, organizational leadership, and conflict resolution, preparing for roles that require strong decision-making and empathetic leadership.
• Demonstrated proficiency in administrative tasks, including event planning, budgeting, and resource management, ensuring that projects were successfully executed within budget and on time.
• Participated in and led community outreach programs that emphasized collaboration, mentorship, and volunteer engagement, contributing to personal and professional growth in team leadership. Skills
• Policy Development & Enforcement (3 years)
• Coaching & Mentorship (3 years)
• Customer Service & Client Relations (10+ years)
• Active Listening (10+ years)
• Leadership & Team Building (3 years)
• Event Planning & Coordination (3 years)
• Data Entry & Documentation (6 years)
• Public Speaking & Presentation (3 years)
• CRM & Ticketing Systems (4 years)
• Employee & Volunteer Training (3 years)
• Scheduling & Time Management (3 years)
• Communication & Interpersonal Skills (6 years)
• Social Media Networking for Lead Generation (3 years)
• Conflict Resolution & Mediation (3 years)
• Office Administration & Record-Keeping (3 years)
• Microsoft Office (Excel, Word, Outlook) / Google Workspace (3 years)
• Recruitment & Onboarding (3 years)
• Budgeting & Financial Planning (3 years)
Links
http://www.linkedin.com/in/marcos-vasquez
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