Customer Service Patient Care

Deenna Simples

************@*****.*** HOUSTON, TX, US 832-***-****

WORK HISTORY

Advanced Medical Support Assistant at Michael E. DeBakey VA Medical Center January 2012 - Present (13.5 Years)

• Manage administrative functions associated with patient care and treatment.

• Interpret and verify provider orders while ensuring accurate patient demographics.

• Communicate daily with managers regarding ongoing projects.

• Assist with inpatient-to-outpatient discharge communications.

• Monitor pre-appointment requirements for patient readiness.

• Maintain patient tracking, lab work, appointments, and meal coordination.

• Perform office tasks such as filing, organizing, and ordering supplies.

• Prepare memoranda, spreadsheets, and charts for reporting.

• Assist with analytical and technical work as needed. Home Delivery Furniture Pick-up Associate at Ikea

January 2010 - December 2012 (3 Years)

• Assisted customers in understanding merchandise and delivery options.

• Resolved customer concerns and ensured timely delivery.

• Processed returns and exchanges accurately.

• Delivered excellent customer service and problem resolution.

• Operated POS cash register, handling 20+ transactions daily. Petroleum Supply Specialist at United States Army National Guard January 2010 - December 2011 (2 Years)

• Managed reclamation and disposition of petroleum products.

• Received and stocked bulk and packaged supplies.

• Conducted sample submissions for laboratory testing.

• Maintained efficient, clean, and safe work environments.

• Communicated daily with upper-level officers.

• Trained in Army values, teamwork, and decision-making under stress. Customer Service Associate at Bed Bath and Beyond

January 2008 - December 2010 (3 Years)

• Provided customer service, assisting with inquiries and purchases.

• Processed returns and exchanges efficiently.

• Assisted with wedding and home registries.

• Performed cashier duties, handling 30+ transactions daily.

• Addressed customer concerns and ensured a positive shopping experience. EDUCATION

Houston Community College -

Graduated 2010-01-01

Microsoft Office Specialization

Houston Community College -

Graduated 2014-01-01

Business Technology

University of Houston Victoria -

Graduated 2022-01-01

Healthcare Administration

SKILLS

Microsoft Windows, 10 years

Analytical, 5 years

Sales Till Operation, 2 years

Spreadsheets, 10 years

Decision Making, 12 years

Customer Service, 12 years

Communication, 12 years

Data Entry, 12 years

Furnishing, To complete

Health Care, 12 years

Web Browsers, 12 years

Problem Solving, 12 years

Merchandising, To complete

Microsoft Office, 15 years

Multitasking, 15 years

LANGUAGES

English, Native/Bilingual

Contact this candidate