Customer Service Assistant Manager
Resume:
STEPHANIE
JENNINGS
**********@**********.***
Durham, North Carolina
EDUCATION
Bachelor of Science
Organismal Biology with a minor
in Chemistry
University of Kansas
May 1994
SKILLS
Laboratory Management
Quality Control
Research & Development
Customer Service
Staff Training & Development
Standard Operating Procedures
Microsoft Office Suite
Detail Oriented
Problem-Solving
Team Leadership
FDA Compliance
Project Coordination
Inventory Management
Cross-Functional Teamwork
Analytical Thinking
ACTIVITIES
Boy Scouts of America Silver
Beaver Recipient
Boy Scouts of America District
Award of Merit
Vigil Member in Order of the Arrow
Boy Scouts of America
First Class Award Girl Scouts of
America (Gold Award)
CAREER OBJECTIVE
Motivated and adaptable professional eager to contribute my diverse life experiences in a dynamic role that fosters growth and learning. Having recently relocated to Durham, it is exciting to establish roots in the community while bringing enthusiasm, problem-solving skills, and a strong work ethic to a team- oriented environment.
WORK EXPERIENCE
QUALITY CONTROL AND RESEARCH LABORATORY
MANAGER
Empire Candle, LLC
May 2019 - October 2024 Kansas City, KS
Manage lab personnel, including hiring, training, performance evaluation, and professional development
Manage all technical operations, oversee project coordination, and ensure adherence to industry standards for optimal efficiency and compliance. Coordinated with internal departments and external partners to foster a collaborative work environment, driving alignment and efficiency. Provide guidance to assist the production team in trouble shooting. Launched new report system for better traceability of 100% of product testing results.
Developed two innovative wax blends used in 75% of products, enhancing quality and performance.
Spearheaded the transition to an eco-friendly raw material, reducing the company's landfill contributions by 20%.
Established partnership with recycling companies, ensuring proper disposal and recycling of waste materials.
ASSISTANT MANAGER
United Planet Fitness
October 2016 - May 2019 Blue Springs, MO
Collaborated with the gym Manager to supervise staff, ensure excellent customer service, assist all marketing and sales events, maintained facility, managed inventory, handled daily finances, and ensured daily safety compliance.
Guided staff through structured training initiatives, enhancing leadership capabilities and improving team performance by 25%. Recognized for contributions and leadership at a national event. STORE MANAGER
Daylight Donuts
September 2014 - October 2016 Lenexa, KS
Managed operations, trained staff, ensured product quality, managed inventory, handled financial transactions, provided exceptional customer service, and maintained a clean and safe environment. Achieved sales goals and fostered a positive productive team culture. LEAD EVENT SPECIALIST
CHI Management
September 2010 - August 2014 Overland Park, KS
Led the Event Specialists team, overseeing the demonstration and distribution of product samples to consumers.
Trained, scheduled, and supervised the Event Specialists to ensure high quality consumer interactions and effective product promotions. Planned upcoming events and analyzed open events performance data to ensure optimized strategies.
Q.A. / Q.C. AND RESEARCH LABORATORY MANAGER
Sparhawk Veterinary Laboratories Inc
June 1996 - July 2008 Lenexa, KS
Directed the daily operations of the quality assurance and control laboratory, ensuring compliance with FDA standards and regulations. Managed all research projects, supervised the research lab staff to ensure accurate and reliable test results.
Developed and implemented quality control protocols, conducted audits, and maintained detailed documentation.
Collaborate with cross-functional teams to support product development and innovation, troubleshoot issues, and optimize laboratory processes for efficiency and accuracy.
Manage budgets, procured supplies, and ensured a safe and compliant environment.
Acquired new instruments for the research lab, developed testing and training programs that improved operational efficiency and staff competency.
Contact this candidate