Customer Service Claims Handler
Resume:
Skylar Cole
Bells, TX *****
*************@*****.***
Professional Summary
Outstanding customer service and problem-solving skills. Work great with others and can help solve daily problems. Have worked as an appraiser or claims file handler for going on 8 years now. Great work ethic and take initiative to go above and beyond.
Work Experience
Claims Examiner
Sedgwick Claims Services-Bells, TX
Present
Current claims handler at Sedgwick appraisals. Handle files daily and work to find a solution on every file worked, ensuring that each case is resolved efficiently. My attention to detail and commitment to excellence guarantee that all claims are processed accurately, providing the best possible outcomes for all partied involved. I enjoy the work I am doing now for Sedgwick but always looking for areas to grow and evolve.
Claims Handler
CGIA solutions-Sherman, TX
January 2021 to March 2024
Handled daily desk work for CGIA solutions. My job descriptions include, answering phones, scheduling appointments for insurance companies and their customers, and handling daily interactions with customers. I also filed paperwork and kept all information in the office organized and accessible. Familiar with updating and communicating with insurance adjusters and body shops, and owners. Field Appraiser
CGIA Solutions-Sherman, TX
February 2017 to January 2021
Inspected claims for different insurance firms. Scheduled appointments with customers daily and answered any questions they had regarding the inspection of their vehicle. Schedule my day and then go on to complete multiple inspections/insurance claims per day. When I left this position, they provided me with a receptionist position from 2021 until now. Collections Representative
Alorica Calling Center-Sherman, TX
May 2016 to February 2017
During my time at Alorica, collected medical bills. Cashier/Customer Service
The Garden Gate-Sherman, TX
January 2011 to May 2016
Worked for a retail store, my job included taking payments and helping customers with any questions they had. During my time here we traveled to different trade shows. This work consisted of packing and unpacking merchandise and selling in different cities over the weekends. This is where I got very familiar with customer service.
Substitute Teacher
S&S ISD-Sadler, TX
2016 to 2016
I was a substitute teacher for about a year while I was attending school for education. I put that on hold to help run the insurance company I work for now.
Education
High school diploma
Sherman High School - Sherman, TX
August 2011 to May 2015
Skills
• Microsoft Word
• Front Desk
• Organizational Skills
• Computer Operation
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