Project Manager Program

PROFESSIONAL ASSETS

QA Lead/BA Analyst/Project Lead/Program Manager

Nineteen years of combined experience as a BA Analyst, QA Analyst and QA Manager.

Strengths include:

Insurance Industry: 6 years at Liberty Mutual

Leadership Experience: 7 years of QA Manager at MSC, 7 years as Project Manager at Liberty Mutual

Tools: WinRunner (HP Quality Center), LoadRunner, Silk 5.0, QA Partner, Astra Quick Test, Manual Test, TSL, Test Director, QTP, Load Runner, MS Tools, JIRA

Managing offshore and on-site QA teams

Proven track record of getting projects delivered in predefined timeframe

Documenting business requirements, gather business/technical information from teams

Documenting test scripts, test plans, performing regression testing, white box and black box testing, UAT execution

Excellent communication skills

TECHNICAL EXPERIENCE

Languages: C++, JAVA (JDK 1.2), JavaScript, Perl, SQL, JCL

Internet: JFC, JDBC, Java Web Server

GUI: VC++, VB, PB

RDBMS: Oracle, DB2, Sybase

Data Warehousing: Informatica

Tools: Rational, Mercury: WinRunner (HP Quality Center), LoadRunner, Seque

Operating Systems: Windows 95/98, Windows NT, UNIX

Hardware: Tandem, Mainframe, Client Server Stations

PROFESSIONAL EXPERIENCE

Cenlar FSB, PA June 2021 - Till Date

Sr. QA/BA Lead

Responsibilities:

Managing large scale projects while implementing standardization cross functionally

within various IT projects that involve managing different types of loans: HELOCs & ARMs.

Involved in promoting and implementing best IT processes and practices within different

teams

Ensuring adherence to promote streamlined appropriate Procedures and Processes to implement

IT controls cross-functionally

Leading in providing End-to-End QA support for large, mid-sized and small initiatives

across the board

Actively involved in building and maintaining IT Business Partnerships and promoting

Team-Work to ensure uniformity in Compliance processes and Controls

QSpiders, NY Jan 2016 – Mar 2021

Project Manager/Scrum Master

Responsibilities:

Managing multiple projects by aligning the resources to get the projects delivered in timely manner

Implement best practices in as per business standards expected by the external clients

Implement projects by successfully coordinating with the crossfunctional IT teams: Logistics, eComm, eProcurement, HR, Finance, Product.

MSC Direct, NY July 2010 – Dec 2015

QA Project Manager

Responsibilities:

Involved in gathering data analytics for cloud-based Data Warehousing applications.

Implement best practices in business requirements for Credit/Debit card processing modules

Perform Audits on various on-going efforts to ensure procedures and IIA standards are followed

Create Change Control documents upon successful completion of projects & address open issues via future enhancements

Work closely with offshore teams & onsite developers to manage testing

Environment: Quality Center, MS Tools, Data warehousing applications, Java APIs, QTP

CABLEVISION, NY Dec 2009 – May 2010

Senior Manager

Responsibilities:

Created the Documentations for the assigned projects to detail the deliverables, scope and timeline

Lead IDA project for Release 6.3

Documented & manipulated business requirements & escalate the requirements to QA & Dev teams

Managed QA resources with assignments & status on daily basis

Provided review sessions with the business & technical resources & updated as necessary

Reviewed the test scripts documented by peer

Worked closely with Development teams of multiple platforms to get the issues fixed

Environment: Quality Center, MS Tools, Mainframe applications, Java APIs

CNO Financial Group, IN May 2009 – Nov 2009

Sr. QA Manager – LTC Conversion Milestone 5/6

Responsibilities:

Managed a team comprised of UATesters to make sure they are able to perform their daily testing activities & had all the information needed to accomplish the testing tasks assigned

Gathered requirements from business SMEs an document the requirements in Caliber

Uploaded & baseline the Caliber Requirements into Quality Control tool

Documented Use Cases & UI Functional documents based off of Caliber Requirements

Managed a project plan to assemble & keep track of timelines, assignments & resources

Escalated the project progress, issues, road blocks to the program management

Performed functional testing for data conversion by sending data from front end & querying database by writing SQL queries

Environment: Caliber RM, Quality Center, MS project, MS Visio, Mainframe applications, Web based applications built on Java

LIBERTY MUTUAL, IN Apr 2004 – May 2009

Sr. Project Manager/UAT Coordinator/BA/QA Lead

Responsibilities:

Attended reviews for requirement documents to understand the new enhancements.

Created modular test scripts and called them within the parent test scripts to avoid creating and executing the redundant automation.

Generated reports using Rational Test Manager tool upon execution of regression automation suites.

Worked on multiple projects with different roles and responsibilities assigned to me

Environment: Rational Robot, Clearcase, HP Quality Center,TestManager, ReqPro, ClearQuest, Quantify, Test Factory, DBVisualiser, Mainframe, Citrix, LoadRunner

SALLIEMAE, IN Dec 2002 – Mar 2004

QA Lead Consultant

Project: Laureate

Laureate is an online web application which facilitates the web users to apply for the education loans.

Responsibilities:

Executed existing test plans manually.

Wrote test plan for ‘Private Credit Applications’ – borrower, co-borrower and school flows.

Smoke tests and integration tests.

Tested the cross team functionalities by submitting the application via Laureate and checking it on Class [mainframe].

Tested the whole system by submitting the application via web, VB as well as directly from mainframe servers.

Performance testing and load testing by entering multiple apps. from the front-end at one time.

Created test summary reports which describe the testing efforts and risk involved in a particular project.

Production testing.

Assisted UAT testers with preparing the test bed required for UAT testing prior to & during execution.

Entered the new issues using PVCS Tracker.

Environment: Java, Java server, DB2, IBM Mainframe, VB, PVCS Tracker

NASDAQ, CT Feb 2002 – Nov 2002

Sr. Automation Consultant

Project: SelectNet

Responsibilities:

Executed existing test plans manually.

Regression test of the ‘SelectNet’ application and unit, integration as well as system testing of ‘LQTR’ application.

Performed unit testing of modules by executing orders, canceling/replacing them and killing the orders.

Documented new test plans as per business and system requirements.

Entered data (orders) from the front-end and queried for the same entered orders into ‘TANDEM’, for testing data synchronization.

Tested the whole application manually and did system testing.

.

Environment: Tandem, WinRunner (HP Quality Center), JavaWebserver, Load Runner, Java, Window NT, VB, Informatica, PVCS Tracker, Oracle

CITICORP, NJ Jul 2001 – Jan 2002

Sr. QA Consultant

Project: CES – Citibank Escrow Services

Responsibilities:

Performed manual testing of all the three modules and automation of ‘REGISTRATION’ module.

Designed the testing process using RUP.

Unit testing, integration testing, and system testing.

Planned, designed, developed, executed and maintained test scripts based on the project requirements.

Developed and maintained manual test plans using Test Director for front-end testing.

Back-end testing, stress testing, load testing, performance testing using WinRunner (HP Quality Center) and Load Runner.

Created reports and logs for special testing matrix.

Environment: SQARobot, Rational Rose, LoadRunner, 2001, C++, Java, UNIX, Window NT, VB VBScript, Informatica, PowerBuilder, Excel (for tracking and reporting the Issues), DB2

JP MORGAN, NYC Jun 2000 – Jun 2001

QA Consultant

Project: Credit Derivatives, FIX protocols, Fixed Income

Responsibilities:

Created a detailed test plan as per system requirement.

Solely responsible for testing the complete system using different methodologies.

Developed manual and automated test scripts using WinRunner (HP Quality Center).

Performed screen navigation test to ensure that the links were established as per the documentation provided.

Used MS-Access as a bug-tracker to report the issues and track them, as they are open/closed/fixed/reopen/assigned.

Extensively used WinRunner (HP Quality Center), LoadRunner for Regression, Performance and functional testing.

Communicated the issues with the team members from time to time to keep track of an AUT.

Tested the migration of the application supported via MS Excel to a web based tool.

Tracked the defects opened in the process of QA testing.

Environment: WinRunner (HP Quality Center), LoadRunner, Java, Java Beans, UNIX (Solaris), Windows NT, PowerBuilder, WISQL, MS-Access (for the Bug Tracking database), Clearcase

EDUCATION

MBA - Finance – University of Dayton

Masters in Computers – Aptech Computer Education, India

Bachelors of Science in Mathematics - Gujarat University, India

Diploma in Human Resources - IGNOU, India

Diploma in Business Analysis – IGNOU, India

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