Human Resources Customer Service
Resume:
Nicole’ Guy Rayborn
W***N**** Fieldstone Pass Circle
Sussex, WI 53089
******.*********@*****.***
PROFILE
Electric & Natural Gas Utility – Human Resources/Customer Service/Marketing/Communications/Generation
Highly motivated, detail oriented executive with extensive experience in multiple functional areas within an electric and natural gas company. Practical knowledge and skills include:
Demonstrated ability to provide strategic direction to a wide range of functional areas.
Ability to plan, implement and complete multiple projects.
Experience in developing useful relationships with customers, external organizations, employees and executive management.
Ability to lead, manage and motivate a team to achieve results.
Excellent written and oral communication skills.
PROFESSIONAL EXPERIENCE
We ENERGIES, Milwaukee, WI
We Energies – Milwaukee, WI
Human Resources - Occupational Health and Support Services – August, 2014 to Present
Compliance for Disability leaves, DOT, OSHA, Drug and Alcohol, DQ, Medical Surveillance, WC and Case Management.
Director of Covid 19 emergency pandemic plan.
Strategy director and administration of Workers Compensation program, ADA, STD, FMLA, Long Term Disability and other absence benefits.
Designated Employee Representative (DER) for WEC Energy Group.
Vendor management and contract compliance with all benefit vendors.
Provide strategic direction and leadership to medical team.
Manage all processes and improve efficiency with all benefits within Occupational Health.
SOUTHERN COMPANY, Atlanta, GA
Alabama Power Company – Birmingham, AL
Director- Education and Volunteer Services – May, 2009 to November, 2010
Strategic manager of active employee and retiree service organizations.
Directed communication to all membership volunteer organizations for Company employees.
Managed all social networks and communication for the Company’s active and retired populations.
Southern Company Generation – Birmingham, AL
Communications Director - June, 2006 to May, 2009
Director for internal and external communications including media, Internet, video, newsletters and presentations.
Developed Company communication strategy for Generation business.
Implemented communication strategy for Generation business unit.
Manager, Healthcare and Group Benefits – January, 2003 to June, 2006
Responsible for strategic direction of all Company healthcare and welfare plans.
Ensured compliance and administration of all healthcare plans.
Managed contracts with all healthcare and health insurance related vendors.
Supported worker compensation, disability, long-term disability and family medical leave programs.
Implemented and managed the company-wide wellness program.
Fiduciary for all Southern Company healthcare and benefit plans.
Alabama Power Company – Birmingham, AL
Advertising and Promotions Coordinator – April, 2001 to December, 2002
Southern Company - Atlanta, GA
Human Resource Recruiter – June, 2000 to April, 2001
Mass Marketing Product Manager – August, 1998 to January, 2000
Advisor to Marketing SVS – October, 1997 to August, 1998
Residential Market Specialist – January, 1997 to October, 1997
Mississippi Power Company – Gulfport, MS
Health Care Account Executive – January, 1995 to January, 1997
EDUCATION
BS, Business Administration - Marketing
University of Alabama
COMMUNITY ACTIVITIES and INTERESTS
Elmbrook Education Annual “Ladies Night” fundraiser committee
Elmbrook Ladies Club
United Way fundraiser committee
Wisconsin Self Insured Association member
Wisconsin Alliance for Workers Compensation member
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