Leasing agent, PCC, Receptionist

Professional Summary

Compassionate and detail-oriented professional with a strong background in patient care, medical coordination, and support services. Skilled in managing administrative duties, scheduling, and maintaining accurate records while delivering high-quality care. Seeking to utilize my strong communication and organizational skills in an office setting.

Skills

MS Word & Excel: Proficient in creating and managing documents, spreadsheets, and reports

Customer Service: Skilled in addressing patient concerns and enhancing satisfaction through exceptional service

Communication: Strong verbal and written communication skills for effective interaction with patients, families, and healthcare teams

Organizational: Excellent at managing multiple tasks, maintaining accurate records, and ensuring efficient workflow

Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines and provide timely care

Conflict Resolution: Capable of resolving conflicts and addressing issues in a professional and empathetic manner

HIPAA Compliance: Knowledgeable in maintaining patient confidentiality and adhering to HIPAA regulations

Administrative Support: Proficient in supporting administrative tasks such as billing coordination, data entry, and insurance verification

Work Experience

Livingston Hearing Aid Center – Lubbock, TX April 2024-November 2024

Patient Care Coordinator

Maintained thorough and accurate patient records, including medical history, treatment plans, and insurance details

Delivered exceptional customer service, addressing patient concerns and enhancing satisfaction

Strictly adhered to HIPAA regulations, maintaining confidentiality and safeguarding patient information

Supported administrative tasks such as billing, data entry, and insurance verification

Crown Point Health Suites – Lubbock, TX January 2024 - April 2024 Certified Nursing Assistant (CNA)

Assisted with patient procedures, including wound care, catheter insertion/removal, and medication administration under nurse supervision

Monitored vital signs and promptly reported abnormalities to the nursing team

Accurately documented patient information in electronic health records (EHR) to ensure continuity of care

Responded to patient needs with empathy, assisting with mobility and offering emotional support

Private Home Health Care – Lubbock, TX May 2019 - January 2022

Caregiver

Assisted elderly clients with daily activities, including personal hygiene, grooming, and medication management.

Provided emotional support and companionship to reduce feelings of isolation.

Monitored vital signs and communicated any health changes to medical professionals.

Collaborated with families and healthcare teams to ensure continuous, quality care.

Education

Midland Legacy High School – Midland, TX

High School Diploma

Certifications and Licenses

Certified Nursing Assistant (CNA)

CPR Certification

Driver's License

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