Customer Service Sales Support
Resume:
MEGAN RUDOLL
Frisco, TX *****
*******@*****.***
www.linkedin.com/pub/megan-rudoll/55/1ab/b5a
PROFESSIONAL SUMMARY
Detail-oriented Office Administrator and U.S. Army Veteran with a Secret Security Clearance and over a decade of experience in operations, logistics, sales support, and customer service. Proven success managing cross-functional teams and improving business processes in fast-paced corporate and military environments. Expertise in procurement, CRM systems, vendor relations, and supply chain analysis. Recognized for leadership, problem-solving, and achieving high standards of operational efficiency.
CORE COMPETENCIES
Office & Operations Management Customer Service & Support Procurement & Logistics Sales Support & Order Processing Inventory Control & Asset Management Vendor & Client Relations CRM Systems (Salesforce, NetSuite) ERP & Inventory Tools (SAMS, TMS, DIMS, QCDIMS) Microsoft & Google Suites 3PL Coordination Report Analysis & Process Improvement Inside Sales / Quoting / AP/AR Military Logistics & Equipment Readiness
PROFESSIONAL EXPERIENCE
Johnson Service Group – Bedford, TX April 2025 – Present
Contract Customer Service Representative
Collaborate with Sales and Fulfillment to manage customer orders and returns
Quote freight and special delivery charges
Create weekly sales reports to track order conversion and pipeline performance
Route inquiries to regional sales teams and resolve customer issues in a timely manner
Lithium Werks, Inc – Round Rock, TX Jan 2021 – Mar 2025
Inside Sales Support Manager / Office Manager
Supported global sales operations and led order fulfillment processes
Managed escalated customer service issues and implemented resolution strategies
Organized company meetings, events, and HR compliance initiatives
Maintained inventory, processed invoices, and supported training of sales teams
Robert Half – Austin, TX Nov 2020 – Jan 2021
Channel Operations Coordinator
Assisted in proposal development and account setup in CRM systems
Coordinated cross-departmental approval workflows to improve automation
Created training materials and monitored progress of partner opportunities
Ayro, Inc – Round Rock, TX Jul 2020 – Sep 2020
Customer Support Coordinator
Managed technical support, parts orders, and logistics tracking
Closed sales opportunities and processed payments
Responded to level 1 tech support inquiries and maintained customer rapport
Lithium Werks, Inc – Austin, TX Mar 2019 – Apr 2020
Inside Sales Support Representative
Processed purchase orders and managed account communication
Maintained accurate records in Salesforce and vendor reporting
Collaborated with outside sales to ensure customer satisfaction
Burnett Specialists – Austin, TX May 2018 – Mar 2019
Inside Sales Support Representative
Similar duties as above role with Lithium Werks, managing B2B sales orders
Focused on reducing supply chain costs and improving vendor engagement
CompuCom Systems, Inc – Plano, TX Mar 2015 – Mar 2018
Supply Chain Analyst / Procurement Specialist
Purchased IT hardware from major suppliers for North American clients
Conducted inventory analysis, vendor reporting, and invoice processing
Supported account management through Salesforce case tracking
Transplace (3PL) – Frisco, TX Jun 2014 – Mar 2015
Account Service Rep / Transportation Coordinator
Managed transportation scheduling, on-time delivery, and carrier relations
Resolved service failures, AP discrepancies, and invoice issues
MILITARY EXPERIENCE
United States Army – Various Locations 2002 – 2010
Automated Logistics Specialist (Active Duty & Reserve)
Supervised teams and managed over $1M in property and equipment with zero losses
Trained personnel in SAMS-E systems and conducted readiness reporting
Supported combat operations in Iraq while maintaining 99% mission-capable readiness
Oversaw supply, maintenance, and pre-deployment logistics
EDUCATION & AWARDS
University of Alaska–Fairbanks
Bachelor of Arts in Sociology – May 2015
Career Awards
- Quarter-End Team Player
- Excellence Team Player Recognition
Military Training
- Automated Logistical Supply Course
- Combat Lifesaver Course
Military Awards
- Army Achievement Medal
- Global War on Terrorism Expeditionary & Service Medals
- National Defense Service Medal
- Army Good Conduct Medal
- Iraq Campaign Medal
- Consistently maintained a mission capable report of the unit readiness rating of 99%
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