Customer Service Administrative Assistant

Kellia Young

*************@*****.*** 313-***-**** Detroit, MI

SUMMARY

Detail-oriented professional with 4 years of experience in administrative roles, currently enhancing skills in International Business. Proficient in day-to-day operations, compliance, and customer service. Seeking to leverage expertise in office management and clerical duties as an Administrative Assistant. WORK EXPERIENCE

DHC Detroit,Mi

Assistant property manager Oct 2024 - Present

• Assist tenants by addressing needs, managing complaints, and processing service requests.

• Arrange for building maintenance and coordinate necessary repairs while documenting maintenance requests.

• Perform property inspections and maintain detailed inspection reports.

• Contribute to budget preparation and manage payment processes.

• Ensure compliance with zoning laws and other relevant property regulations.

• Support lease administration by managing lease transactions and overseeing portfolio management.

• Aid in bookkeeping tasks, including organizing and maintaining financial records.

• Develop marketing materials to advertise and promote vacant properties.

• Serve as a liaison between tenants and property managers, facilitating direct communication. 8330 on the River Detroit, MI

Leasing/Office Assistant Feb 2023 - Oct 2024

• Manage daily operational tasks, including move-in certifications and regulatory compliance for low-income tax credit housing and Section 8.

• Address and resolve resident concerns and issues promptly, ensuring a high level of tenant satisfaction.

• Process financial transactions, including the accurate posting of monies received. Operations Management Central Grosse Pointe Woods, MI Office Manager Jun 2020 - Jan 2023

• Managed day-to-day office activities, ensuring efficient operations and high levels of customer service.

• Maintained accurate inventory records and fostered positive relationships with vendors to support business needs.

• Handled account management, including the timely resolution of both current and delinquent accounts, complemented by precise data entry and clerical tasks. Kid’s Journey Westland, MI

Assistant Manager Jan 2019 - Sep 2019

• Provided comprehensive support in daily operations, including maintaining inventory accuracy and executing bank reconciliations.

• Ensured optimal customer service and managed cashier responsibilities, encompassing both opening and closing procedures.

EDUCATION

Eastern Michigan University

Intended Major, International Business

Ypsilanti, MI

Present

Detroit School of Arts

High School Diploma

Detroit, MI

Jun 2020

SKILLS

Property Management (Low Income Housing Including Section 8 and LIHTC) • All Aspects of Leasing • Move in Compliance • Move-in Recertifications • Rent Collection • Good Working Knowledge of Most Windows Applications

• Excellent Written and Verbal Communication Skills • Work Order Problem Solving • Office Management • Customer Service • Clerical • Data Entry • Multiline Phones • Working With Public • Problem-Solving • Multitasking • Attention to Detail

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