Data Entry Customer Service
Resume:
Christina Baird
Independence, KY ***** *****************@*****.***
Work Experience
Receptionist
Dec
Department of motor Vehicles
·Welcoming customers and assisting them with the check-in process
·Entering the assigned team member for each customer request into the system.
·Making outbound calls to customers when employees are available to assist
Data Entry Associate
ABB Optical Group-Erlanger, KY December 2020 to May 2024
·Input what was received in daily onto Excel
·· Verify and reconcile the received data to ensure accuracy.
·Scanning barcodes to bring up accounts and print information
·Checking details to ensure the correct tray color
Toner Check-in Associate Close The Loop-Hebron, KY September 2018 to January 2020
·Manually place parts on the line
·Input those pieces in the computer system
·Sorting pieces that were put on the line
Student Worker, Financial Aid
Gateway Community & Technical College-Edgewood, KY August 2016 to May 2017
·Perform administrative tasks with a well-rounded knowledge of Microsoft Office and office equipment
·Demonstrate skills as a quick learner by using On-Base software to index sensitive documents
·Comply with confidentiality policy and procedure with awareness and integrity
Student Worker
Kenton County Library-Covington, KY July 2015 to June 2016
·Shelved, pulled, and held books for clients with excellent organization skills
·Assisted clients with finding books/checking in and out with outstanding customer service skills
·Exemplified attention to detail by ensuring that books are shelved in the appropriate places and that the entire library is clean and well-maintained
·Provided assistance to event coordinator with summer programs/projects with a self-driven work ethic and ability to think creatively
·Tracked data in regards to reading trends for the purpose of continuously improving client experience
Collections Representative
Plaza Recovery-Latonia, KY
April 2009 to August 2012
•Utilized knowledge of Epic software to navigate customer account and records
•Demonstrated ability to function proficiently in fast-paced environment with excellent multi-tasking skills
•Used great communication skills to answer incoming calls from patients in regards to their billing inquiries
•Used to explain to pt hospital bills after insurance has paid.
Commercial Insurance Biller St. Elizabeth Hospital-Covington, KY May 1999 to January 2003
·Determined when and how to bill insurance companies for hospital services, and re-billed when payments were not received with ability to track and follow-up
·Strived at job that required the working knowledge and utilization of two monitors and multiple computer applications that function simultaneously
·Used to explain to pt hospital bills after insurance has paid
Education
Currently Attending in Pharmacy Technician
Bryan University July 2024 to Present
Associate of Arts in Basic, incomplete
Gateway Community & Technical College - Edgewood, KY Gateway Technical College - Fort Mitchell, KY
Skills
•Organizational skills
•Phone etiquette
•Insurance Verification (10+ years)
•Customer Service (10+ years)
•Manufacturing
•Medical Terminology (10+ years)
•Warehouse Experience (3 years)
•Microsoft Office
•Time management
•Computer skills
•Data entry
•Clerical experience
•Epic (5 years)
•Medical Billing (10+ years)
•Hospital Experience (10+ years)
•Customer service (10+ years)
•Time Management (10+ years)
•Microsoft Excel
•Typing (10+ years)
•English
•Medical terminology
•Laboratory Experience (3 years)
•Medical Records (10+ years)
•HIPAA
•Medical Office Experience
•Medical collection
•Microsoft Word
•Materials handling
Certifications and Licenses
Pallet Jack Certification
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