Operations Analyst Customer Service
Resume:
Work History
Administrative
Manager, Operations
Analyst, Customer
Service
Trina
Cunningha
m
Contact
Address
Augusta, GA 30909
Phone
*********@*****.***
Skills
Administrative Manager,
Customer Relations,
Operations Analyst, Payroll
Dedicated office professional, highly ethical. I thrive in a collaborative environment. I offer over 25 years combined experience in Administrative Management, Customer Service, Payroll, Billing, Property Casualty CSR, Document Control, Data Coordinator and Banking, as well as other skills. Flexible and responsive to individual customer situations. Skilled in building customer trust to maintain loyalty. Can proficiently operate all Microsoft Office Programs. Can work and interact effectively in a team environment. Exceptional Time Management Skills. Ability to develop and maintain strong business relationships. I have excellent communication capabilities, identifying and addressing issues via candid dialogue.
Administrative Specialist II
State Fiscal Accountabily, Columbia, SC
2023-07 -
Current
Safeguarded sensitive information through the
proper handling of confidential documents and
secure storage methods.
•
Handled mail, packages, emails, document
transmissions and other types of data with both
manual and automated tracking strategies.
•
Improved customer satisfaction with prompt and
professional responses to inquiries and concerns.
•
Minimized errors in documentation through
meticulous proofreading, editing, formatting skills.
•
Operations Analyst -Contract Assignment
US Tech Solutions, Columbia, SC
2022-08 -
2023-07
Identify operational requirements and opportunities for improvement, gather information, analyze data, document findings, establish and maintain quality
standards, process assigned work
•
Administrative/Data Manager
Allen University, Columbia, SC
2021-01 -
2022-06
Enter and process submissions, coordinate admission data flow, administer student records, coordinate
communication flow, answer incoming calls, perform NSLDS checks
•
2020-10 - Document Control Specialist - Contract
Education
Assignment
Recruiting Solutions, Columbia, SC
2021-01
Provide clerical support, maintain compliance with document management, generate reports
•
Administrative Manager -Contract
Assignment
Federal Government Area Census, Columbia, SC
2019-09 -
2020-10
Manage office administrative functions, provide
administrative reports, use various systems
•
Administrative Customer Service Tag & Title
Clerk
Department of Motor Vehicles, Columbia, SC
2018-07 -
2019-09
Maintain file documentation, update customers on
file status, process vehicle titles, communicate with customers, handle title issues
•
Property Casualty Insurance CSR Agent
Marsh/ McLennan, Columbia, SC
2015-12 -
2018-06
Respond to customer requests, analyze documents,
obtain approvals, complete forms, issue orders
•
Payroll Specialist
Qualawash Holdings LLC, Augusta, GA
2012-12 -
2015-03
Process payroll, manage office supplies, handle
correspondence, communicate with vendors
•
Payroll Consultant
ADP- Contact Assignment, Augusta, Georgia
2012-06 -
2012-12
Maintain payroll operations, respond to employee
questions, develop reports, assist with document
organization
•
OMS Supervisor
UPS, Augusta, Georgia
2011-01 -
2012-05
Assist in managing load schedules, answer customer inquiries, perform data entry, maintain personnel
records, supervise package drivers
•
IT Support Cyber Security
Google IT Professional Certifications
2021-06
Certified Nursing Assistant
Pleasant Home Nursing Centers - Martinez, GA
1992-01
Business Management
Augusta State University - Augusta, GA
1990-01
Diploma
T.W. Josey High School - Augusta, GA
1989-01
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