Account Management Customer Service

Versatile and success-driven professional with extensive experience in directing various aspects of account management to deliver exceptional customer service for top-tier organizations. Proven track record of driving sales growth, securing new business prospects, and executing effective strategies to achieve organizational goals. Recognized for expanding client business, exceeding revenue targets, enhancing market standing, and surpassing sales objectives through strategic initiatives. Skilled in overseeing account management, consultative selling, contract negotiation, and cross-functional team collaboration. Adept at identifying client needs, navigating complex business landscapes, developing tailored solutions, and cultivating strong customer relationships.

Areas of Expertise

Professional Experience

Verizon Enterprise Solutions 2014 – Present

Client Executive Enterprise Solutions

Utilize consultative selling approach during client meetings and foster relationships with key decision-makers. Addressed business requirements by offering counsel and direction to potential/current clients. Cold Call key contacts in different business units to sell into whitespace market segments.

● Provided comprehensive client support by supervising team, comprising Engineers, Service Managers, Global Sales Teams, and Overlays.

● Expanded Financial Tech Client business from $16M to $25M for increased financial success and market standing.

● Boosted overall sales by cooperating and addressing C-level business needs/objectives as trusted advisor, while adopting Solution Selling model.

CenturyLink/SAAVIS 2011 – 2014

Emerging Markets Executive

Cross sold Enterprise Telecom Products as well as Managed Hosting and Colocation space. I was able to drive new revenue by utilizing existing customer relationships and showing them the value of new technologies.

● Promoted cloud as well as managed network and data center solutions to existing Fortune 500 customer base and cold called into targeted acquisition customers

● Delivered distinctive and valuable viewpoints to customers by questioning existing assumptions and exploring novel technologies.

● Increased 112% performance in first year by transforming underperforming modules and uncovering opportunities.

● Achieved historic milestone by elevating total billed revenue performance to over 100% for first time. Dameon Burke

Account Management

*********@*****.*** • 303-***-****

LinkedIn • Denver, CO 80211

● Account Management

● Consultative Selling

● Revenue Growth

● Cold Calling new Contacts

● Strategic Planning & Execution

● Market Research & Analysis

● Performance Optimization

● Solution Selling

● Team Development & Leadership

● Client Relationship Management

● Cybersecurity Products and Services

● SAAS and CAAS Services

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AT&T Premier Client Group 2005 – 2011

Strategic Account Sales Executive

Identified sales opportunities by formulating account profiles, performing customer needs analysis, and tailoring account plans. Examined trends/possibilities within industry and crafted comprehensive, long-term strategies for company sales, products, marketing, and service.

● Promoted expansion services, including Synaptic Hosting and CaaS Cloud Service, Ethernet, Security, Wireless, and Managed Network Services to clientele with average telecommunications expenditure of two to three million by directing team of product specialists and engineers.

● Enhanced account penetration and generated leads by collaborating with Solution Providers (VARs) and leveraging network connections.

● Surpassed established sales revenue objective and achieved impressive 112% to plan in 2010 by demonstrating exceptional performance.

● Engaged in conversion of USi services into Synaptic Cloud Hosting portfolio to enhance market relevance.

● Secured 4% growth rate by surpassing expectations and achieving 101% of planned target for 2010. Education

Degree in Business Management

American InterContinental University

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