Supply Chain Customer Service
Resume:
SKILLS
Trading and international trading.
Logistics and supply chain.
Purchasing and negotiation.
Inventory and order fulfillment.
Warehousing and distribution.
Shipping and In-co terms.
Import and export.
Insurance and import costs.
Retailing and operational management.
3rd party logistics and transportation.
Customer service and team
management.
Teamwork coordination innovative
flexible and adaptable
Easy going and eager to learn new
things
I'm really passionate about logistics
and supply chain management. I
love the puzzle of optimizing those
complex systems, making sure things
arrive on time, and always finding
ways to work smarter. What gets
me excited is how dynamic it all is –
constantly solving new problems,
coming up with fresh ideas, and
knowing my work directly
contributes to a company's success.
PASSIONATE
L O G I S T I C A N D S U P P L Y -
C H A I N M A N A G E R
MUTHANY JALEEL
EDUCATION
MBA- specialized logistics and
supply chain, 2022
CARDIFF METROPOLITAN UNIVERSITY-WHALES,UK
MODULE COVERD
People and organization.
Marketing.
Accounting for decision-makers.
Strategic management.
Operations management.
Logistics in a global context.
Supply chain and logistics management and the
Dissertation.
International diploma in supply chain
management. (2017)
INTERNATIONAL TRADE CENTER GENEVA SWITZERLAND
MODULE COVERD
Environmental procurement.
Group purchasing.
E: Procurements.
Customer relationship management.
Operational management.
Managing finance along with the supply
chain.
INTERNATONAL TRADE CENTER GENEVA SWITZERLAND
International certificate in supply chain
management. 2013
MODULE COVERD
Understanding the corporate environment.
Specifying requirements and planning supply.
Supply-market analysis.
Developing supply strategies.
Appraising and shortlisting suppliers.
Obtaining and selecting offers.
INTERNATONAL TRADE CENTER GENEVA SWITZERLAND
International advanced certificate in supply
chain management. 2017
MODULE COVERD
Negotiation.
Preparing the contract.
Managing the contract and supplier relationship.
Managing the logistics in the supply chain.
Managing inventory warehousing and distribution in the supply chain.
Evaluating business performance.
NATIONAL INSTITUTE OF BUSINESS MANAGEMENT
SRI LANKA
Certificate in computer science
CONTACT
107/1, haskampola,
siyambalagaskotuwa, sri lanka
*******@*****.***
https://www.linkedin.com/in/
muthany-jaleel-95575b276/
LONDON BUSINESS SCHOOL
Diploma in English
REFERENCES
MR NALIR MOHAMED
Manager, Supply chain
BRANDIX Apparel Solution ltd
******@*******.***
MR FAZEEM FAROOK
Managing Director
Eurobranz pvt Ltd
******.*@*********.***
GENERAL CERTIFICATE OF ADVANCED LEVEL QUALIFIED
ON COMMERCE STREAM
GENERAL CERTIFICATE OF ORDINARY-LEVEL QUALIFIED
August 1999
December 1996
Tamil -
English -
Sinhala -
LANGUAGES
native
fluent
expert
UPSKILLING
Participant - Fire health and safety
certification in UK
Participant - Food and hygiene
certification in UK
Participant - First aids certification in UK
Participant - All island leadership
certification in SRI LANKA
Participant - Human rights activist
certification in SRI LANKA
participant - Ornamental fish breeding
and training certification ministry of
fisheries in SRI LANKA
PROFICIENCY
SAP Enterprises resource planning-
entry level user.
Oracle Enterprises resource planning-
intermediary user.
Skilled in Microsoft Office packages.
CAREER EXPOSURE
Manager-Logistics and supply chain
-Eurobranz PVT LTD Colombo Distributor for [ROCA SANITARIO SPAIN] Formulate and execute logistics strategies that align with business goals, focusing on cost savings, customer satisfaction, and operational efficiency. Manage the end-to-end supply chain process, including warehousing, transportation, inventory management, and order fulfillment. Build strong relationships with third-party logistics providers, transport companies, and suppliers to negotiate terms, secure contracts, and ensure service quality.
Optimize inventory levels to balance customer demand with efficient stock control. Ensure accurate inventory tracking and reporting. Oversee and control logistics budgets, track expenses, and implement cost- reduction initiatives without compromising service quality. Use KPIs and metrics to assess and improve logistics performance. Ensure timely and safe delivery of goods and materials.
Managing shipping documentation, marine insurance, shipment costing payments, LC, etc.
2016 - 2023
Manage daily logistics, including planning, scheduling, and tracking shipments from origin to destination.
Work with suppliers and transport companies to ensure timely, cost- effective deliveries.
Oversee warehouse stock levels and ensure accurate records through audits.
Handle logistics documents and ensure compliance with customs and regulatory requirements.
Coordinate with teams to ensure timely, accurate order completion and update systems accordingly.
Ensure efficient storage, picking, and packing while optimizing space utilization.
Resolve logistics inquiries promptly to ensure customer satisfaction Monitor and reduce logistics costs by identifying savings in shipping and warehousing.
Senior Executive-Logistics
-Royal ceramics lanka PLC LTD colombo
2010 - 2016
customer service assistant
-Marks and Spencer UK LTD London
Assisting customer help desk cash handling and training newcomers Assisting inbound and outbound deliveries and cruising 2005 - 2010
Contact this candidate