Support Specialist Account Executive

MANUEL TRIGOS San Jose, CA • 408-***-****

******.******@*****.***

Sales Operations Support Product Support

PROFESSIONAL SUMMARY

Support specialist and account executive with career-long record of promoting product success and client satisfaction

Accomplished, results-oriented professional highly regarded for establishing partnerships, generating revenue, and creating innovative solutions to complex business problems. Dedicated contributor with a proven history of exceeding quotas and surpassing service expectations. Increase retention rates by rapidly identifying unique needs and cultivating rapport. Organized and a keen eye for detail, with demonstrated ability to support multiple projects simultaneously. Leverage strong communication skills to foster long-lasting relationships with colleagues, clients, and stakeholders. Thrive in fast-paced, collaborative, and diverse environments.

Cross-Functional Collaboration

Strategic Planning/Execution

Social Media/Branding

Market Research/Trend Analysis

Proposal/Pitch Development

Client/Stakeholder Relations

Database Management

Lead Generation

Sales Support

PROFESSIONAL EXPERIENCE

Silk Road Medical [Acquired by Boston Scientific in September 2024] Sunnyvale, CA September 2023 to Present

Sales Operation Support Specialist

● Ensure the delivery of white-glove service to all customers by cooperating with the sales team to control inventory, allocate items, and coordinate refills.

● Bridge communications with the sales team to continuously share information and collaboratively resolve arising issues.

● Streamline the workflow of purchase/billing orders using Salesforce and QAD while maintaining exceptional detail orientation.

● Interface between hospitals and internal departments to relay updates and mitigate conflicts/concerns.

● Enable a seamless transition following the acquisition by Boston Scientific by assisting reps with customer communication and inventory alignment.

● Facilitate new product releases by preventing disruption or confusion for the hospitals. Google [via Nelson Connects] Mountain View, CA May 2022 to June 2023 Product Support Specialist

● Investigated customer issues through in-depth troubleshooting and diagnosis, outlining the steps for remediation in easy-to-understand language; integrated manager feedback to resolve recurring concerns.

● Liaised with advertisers to assist with onboarding procedures.

● Contributed to the rollout of new features.

● Implemented revisions and updates to a database of 1,000+ customers during pre-alpha stages.

● Presented updates to customers regarding approval.

● Participated in three product projects (two during pre-alpha stages) by managing incoming customer data. Shamrock Office Solutions Milpitas, CA December 2020 to February 2022 Account Executive

MANUEL TRIGOS Page 2

● Expanded the client base by generating new leads while maintaining existing accounts; offered personalized guidance and support throughout and after the sales process.

● Defined and managed customer expectations for deliverables, providing updates to enhance satisfaction and retention.

● Capitalized upon opportunities to expand current accounts through up-selling/cross-selling.

● Designed proposals, pitches, presentations, and customized slide decks for client-facing meetings. The Trigos Team San Jose, CA January 2017 to April 2022 Real Estate Marketing Copywriter

● Produced marketing collateral including brochures, digital landing pages, and web-based messaging.

● Maximized the efficiency of day-to-day operations through comprehensive administrative/operational support.

● Created content for Instagram and Facebook platforms, including posts, reels, and stories; established and enforced the tone and voice for all social media pages.

MemoryBlue San Jose, CA March 2020 to July 2020 Sales Development Representative

● Prospected and qualified leads by placing ~100 calls each day and defining top prospects in collaboration with Manager.

● Engaged with potential customers to assess their needs, provide tailored recommendations, and overcome objections to acquire new accounts.

● Contributed to meeting planning/execution and the interpretation of market trend analysis.

● Cultivated a network of professional contacts through LinkedIn, emails, and phone calls. EDUCATION AND CREDENTIALS

BACHELOR OF SCIENCE IN BUSINESS MARKETING, 2019 San Jose State University, San Jose, CA ASSOCIATE OF SCIENCE IN BUSINESS ADMINISTRATION, 2017 Evergreen Community College, San Jose, CA ADDITIONAL INFORMATION

Languages: English

Technical Proficiencies: Windows, Salesforce, Microsoft Exchange, Active Directory, Microsoft Office Suite, Microsoft Project, Microsoft Teams, Outlook, Excell, Google Workspace, Google Sheets, Google Slides, Google Docs, QAD, QuickBooks, AutoCAD, Adobe PeopleSoft, Slack, Salesforce, CANVA, Zoom

Interests: Writing, Reading, Snowboarding, Traveling, Pickleball, Hiking, Camping

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