Software Development Technical Support
Resume:
***@*******.***
Vancouver, USA **664
WWW: www.linkedin.com/in/odellhathaway4a6232b
Skills
Business Basic
Providex (PVxPlus)
Unibasic
BBx
B32
IBM System 23 Basic
SAGE 100 (MAS90)
FACTS 7.0
Crystal Reports
Providex Debugging and File management tools
SQL
Git
Visual Studio
SCRUM
Data validation
Software development
Technical support
Client upgrades
Problem solving
Debugging
Typing 35 WPM
Education
10/1993
Bachelor of Arts:
Management
University of Phoenix
Van Nuys, CA
01/1987
Associates in Sciences:
computer science
Los Angeles Valley College
Van Nuys, CA
Odell Hathaway, III
Objective
I'm looking to obtain a remote position that utilizes my extensive software development expertise and proficiency! I have worked in a diverse selection of Business Basic variants, including Providex (PVxPlus), BBx, B32, and Unibasic. With decades of experience in programming. I am a results-driven professional who combines skillful technical expertise with critical thinking and problem-solving abilities.
Experience
Self - Health Break
Vancouver, WA
10/2022 - 04/2025
Took a health-related leave to address and manage personal health concerns, now fully recovered and ready to resume professional responsibilities.
Master Electronics Inc - Programmer
Remote, USA
12/2018 - 10/2022
Implemented data validation system and a range of reports, improving software accuracy and reliability.
I worked in Providex (PVxPlus)
DM2 software A PDI Company - Software Developer to the Support Department
Vancouver, WA
11/2001 - 10/2018
Reduced pending developer cases from over 300 to under 20 within two months.
Addressed bugs identified by support agents by fixing issues or confirming system functionality.
Served as expert resource for support agents seeking quick solutions for error messages.
Developed urgent fixes to restore functionality during critical downtime situations.
Created debugging tools, including a 'black box system' for unreproducible problems.
Utilized Crystal Reports to identify and address damaged or missing data effectively.
Collaborated with cross-functional teams to verify customer-reported issues and ensure resolution.
Participated in weekly support meetings to communicate needs for additional development resources.
Worked on Sage100 (MAS90) and Providex (PVxPlus)
Information Management, Inc. - Systems Analyst, Programmer
Tigard, OR
10/1997 - 10/2001
Oversaw 12 client upgrades for Y2K in FACTS software to enhance system reliability.
Installed systems and provided on-site support to ensure optimal performance.
Developed custom modifications based on client requests, maintaining operational efficiency.
Utilized Providex (PVxPlus) for seamless integration of customized solutions.
Tech 7 Sys - Help Desk Programmer
Portland, OR
03/1997 - 10/1997
Assisted customers in resolving program issues and debugging Unibasic applications.
Developed utilities to repair data integrity and enhance system functionality.
Served on company safety committee to promote workplace safety initiatives.
Maintained and repaired damaged databases, ensuring optimal performance.
Provided technical support for program-related inquiries, improving customer satisfaction.
Collaborated with team members to optimize debugging processes in Unibasic.
Enhanced data management practices through utility development.
Utilized Unibasic and UNIX for various technical tasks.
Information Associates - Computer Programmer
Portland, OR
04/1995 - 01/1997
Developed key projects, including Royalty system, EDI system, and volume discount system.
Provided technical support for complex issues escalated by customer support team.
Modified MAS90 software in BBx to enhance functionality and performance.
Moffa Enterprises (Electrical Engineering) - Data Processing Manager / General Manager
Burbank, CA
07/1986 - 03/1995
Spearheaded the development of new applications for Estimating, Purchasing, Accounts Payable and Receivable, Inventory Management, General Ledger, and Payroll, streamlining business processes.
Managed office operations to enhance workflow efficiency.
Oversaw successful relocation to new office facilities.
Upgraded from Data General Business Basic to B32, and from Data General S-140 to 7800XP.
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