Data Entry Social Media

Aerial Woods

Home: 571-***-**** ***********@*****.***

Skills:

English, Basic Spanish, Persuasive Speaking, Able to work on a deadline, Able to work under pressure circumstances, Communication, Planning, Social Media Marketing, Marketing Strategy, Adaptability, Multi-Tasking, Client Presentation/ Presentation Design, Administrative Assistance, Attention to Detail, Positive Language, Document Filing, Calendar Management, Editing, Accounting, Creating Fundraising Strategy, Budget Spending/ Expense Reports, Time Management, Leadership, Project/ Presentation Design, Google Suites, Microsoft Suites, Prezi, Policy and Procedures, Data Entry/ Data Analysis

Education:

Bachelor’s Degree, Mary Baldwin College (Staunton VA, 24401) – May 2019

Experience:

National Institutes of Health, Rockville, MD (Remote) - Administrative Officer (T3)

June 2024 - Current

●Suggesting changes to policies or procedures to improve operations

●Helping maintain the budget

●Handling technical issues in area of expertise

●Answering questions for other employees, and performing tasks that others are unable to do in the system for themselves

●Assisting senior government officers with policy work, external liaison, or general administrative work

●Manage multiple professional and shared calendars.

●Schedule meetings, deliveries, and events.

●Work with outside vendors for office services including maintenance, custodial efforts, and office management.

●Organize, track, and re-supply office inventory.

●Coordinate meetings, establish meeting rooms, provide meeting supplies, and send out invitations.

●Participate in meetings by recording meeting minutes or notes, set up audiovisuals, and arrange seating.

●Manage databases and data entry tasks, as well as managing physical files.

●Assist with timekeeping and other HR related tasks.

●Assist with travel arrangements and itineraries.

●Manage verbal and written communication including managing phones, emails, and memos.

●Manage documents including reports, letters, and memoranda.

●Manage shipping and receiving of packages.

Prometric Testing Center, Washington, DC (On Site) - Testing Center Administrator

October 2023- June 2024

●Ordering necessary supplies for the Testing Center (Paper, Pencils, Sound Proof Equipment, Sanitation Supplies, etc.).

●Processing Paperwork to prompt the End of Day/ Close of Business.

●Approved proper scheduling documents, and entry tickets/ forms for individuals with specialized tests.

●Proctored Exams through Administrative Camera Systems, and Walkthroughs.

●Verified Required Identification of testers, and ensured the information given matched the Registration for Testing in the System.

●Updated any Registration Information of Testers that was needed.

●Performed Open Business, and proper System Startup for all computers upon morning arrival.

●Oversee Outside Proctors by verifying identification, logging their information, and providing a Policy & Procedural Overview regarding Standards of Testing when in Prometric’s Testing Center.

●Provided Security Checks & Wanding of Examinees before entering into Testing Facility, and ensured any prohibited items were removed and placed in their specific lockers.

●Administered & Proctored Individual Paper Exams based on Daily Accommodations.

●Ensured setting, and turning off the Testing Centers Security Alarms at the beginning, and end of each business day.

●Provide ALL Outside Proctors/ Administrators, and Examinees with Exceptional Customer Service & Support in a Welcoming Space, and Friendly Communicative Environment.

McKee Foods Corporation, Stuarts Draft, VA (Hybrid) - Onboarding Specialist

March 2020-October 2023

●Conducted the process of packaging the line's product virtually using Food Safety Systems.

●Achieved company quotas by minimizing waste per case and contributing to maintaining those standards.

●Inspected and altered codes on products, and lead orientation tours.

●Provided virtual on-the-job training.

●Communicated with employees and clients regarding payroll, benefits packages, and 401K contributions for each client.

●Conducted bi-weekly follow-ups with employees to monitor their progress and online training advancement.

●Managed time-sensitive employee information.

●Provided new hires with pertinent information about products and job experiences.

●Communicated line requirements to maintenance through reports.

●Proposed and discussed improvements with management, and address any team issues in bi-weekly meetings.

●Presented clear policies and employee handbooks that explain company operations.

●Crafted and sent communication with information about the company, onboarding agenda, equipment handover, dress code, parking options, perks and similar items.

●Ensured new hires have technical assistance to properly set up their hardware/software and distribute manuals, passwords, and guidelines, as needed.

●Coordinated onboarding trainings.

●Audited data and setting up employee profiles in internal HR systems; assisting with the coordination, preparation, and distribution of employee documentation.

●Aligned new employees with managers and their team and communicating involvement procedures to all stakeholders.

●Served as the primary point of contact for hiring managers and newly hired employees.

●Ensured compliance with all processes and maintaining a high level of confidentiality at all times.

●Identified process improvements.

●Identified innovative and creative new ways to onboard new employees/reach a more scalable and measurable onboarding experience.

Billboard, and NYU’s Tisch School of the Arts’ Online (Remote) – Industry Essentials Intern

October 2022-May 2023

●Conducted Management of Chapter Members and Clients.

●Developed a client's image or brand through collaboration.

●Promoted clients to the community and online public.

●Created Marketing content via social media platforms.

●Strategized for generating revenue through streaming.

●Engaged and collaborated with the community through client events.

●Conducted Financial analysis and expense reporting.

●Understood the roles within BMI/ASCAP and trained new associates.

Customer Representative/Administrative Support – MusicToday (Contractor/ Hybrid)

June 2018- March 2020

●Managed customer complaints and calls as required.

●Devised solutions to customer issues/concerns.

●Processed customer requests directly and de-escalate situations.

●Offered and recommended merchandise at a value that aligns with the customer's maximum price.

●Achieved, and surpassed customer expectations.

●Customized the service and call to each customer as an individual.

●Distinguished new orders from returns and conduct inventory counts.

●Conducted team-building meetings.

●Developed strategies for innovation in customer engagement.

●Scheduled, organized, and documented meetings.

●Entered sensitive customer information for data-entry purposes.

Overnight Customer Service (Team Lead) - Walmart (On Site)

December 2017 – March 2020

●Resolved team conflicts and delegate tasks following nightly reports with the night store manager.

●Tallied end-of-shift tills and prepare drawer post store lock-up for CSA.

●Secured essential customer service phones and end-of-shift funds.

●Operated and assisted employees or customers with Moneygram and Walmart to Walmart Bill Pay and Transfers.

●Supported staff and customers in various assigned areas throughout the store if they start to lag in tasks.

●Conducted quarterly performance evaluations for each team member, provide feedback, and identify necessary training modules/initiatives if required.

●Coordinated team efforts to set up seasonal aisle modules throughout the store.

●Prepared store for morning opening and maintain clean work areas.

●Ensured the team consolidates and palletizes overstock based on the remaining quantity.

Student Director of Baldwin Charm, Mary Baldwin College (On Site)

October 2016 – May 2019

●Prepared budget reports and manage expenses.

●Developed an annual or semester-based fundraising plan.

●Coordinated, scheduled, and planed events, rehearsals, and daily conference sessions.

●Formulated and revised existing policies and procedures.

●Used Google, Microsoft, and Adobe Suites to design posters, flyers, and advertisements.

●Identified local organizations and establish community relationships for performance opportunities.

●Sustained community relationships through the joint organization of events and performances.

●Conducted auditions for new members.

●Composed arrangements for each member.

Personal References

●Available Upon Request

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