Material Handler Guest Service

Tamerochrice Ennis

Experience

Teamlead

Extended Stay Hotels - Dallas, TX December 2018 to November 2021

Assists the GM in ensuring that associates at the property are driving company initiatives to increase revenue, lower costs and increase guest and associate satisfaction.

Trains associates on company standards and job performance expectations when the GM is not available.

Upholds and enforced company standards and policy compliance at the hotel level. The associate must promote compliance with company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.

Assists the GM in monitoring in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks.

Assists with monitoring monthly inventory of supplies and equipment. Ensures that day- to-day purchases are within budget and with approved vendors. Assists the GM in maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA.

Serves as first level of contact for guest service issues.

Resolves guest issues or determines necessity to escalate to the GM as needed.

Position must embrace the company's service culture and treat all guest and associates with professionalism, respect, and kindness.

Material Handler

OHL Warehouse

April 2016 to December 2018

Found materials, wrapping, and putting them on delivery truck.

Audited materials.

Ensured that all products are properly set to go out for delivery.

Made sure production areas are fully stocked.

Cashier

Wal-Mart

October 2015 to April 2016

Greeted customers promptly.

Collected and stored coupons.

Assisted on sales floor as needed to maintain service standards.

Assisted customers with checking out and paying for items.

Dietary Aide, Excel at Willow Bend

Accel at Willow Bend

August 2014 to October 2017

Instructed residents in proper meal preparations and diet therapies.

Prepped meals for residents daily.

Established and maintained thorough nutritional records and information.

Cleaned behind residents, always prioritizing safety.

Front End Customer Service

Record's BBQ Inc

July 2009 to August 2014

Took orders from customers.

Helped prep food for customers in a timely manner.

Cross-trained and backed up other cashiers.

Assisted customers in selecting food choices.

Greeted customers promptly.

Answered telephone calls and took call-in orders.

Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary.

Education

GED

DCCC Bill J. Priest Institute

Skills

Exceptional communication skills

Quick learner

Training development aptitude

Proficient in cash management

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