Sales Manager Leader

JACK HATTON

Hernando, MS ***** 901-***-**** ********@*****.*** LinkedIn: Herman Hatton Bold Profile EXECUTIVE SUMMARY

Strategic and people-first Senior Sales Leader with over 15 years of progressive success in driving revenue growth, cultivating top-performing teams, and nurturing lasting customer relationships within highly competitive retail automotive markets. Widely recognized for revitalizing underperforming teams into high-impact sales units through empathetic leadership, data- informed decision-making, and forward-thinking sales strategies. A passionate advocate for personal and professional development, known for surpassing performance goals while fostering environments that inspire loyalty from both employees and customers. Skilled at aligning key metrics with mentorship, operational systems with compelling storytelling, and a results- driven mindset with a deeply authentic leadership style. CORE COMPETENCIES

Sales Strategy & Revenue Optimization CRM & Lead Pipeline Management

High-Impact Team Leadership Customer Retention & Satisfaction

Coaching & Performance Development Contract Negotiation & Closing Expertise

KPI Analysis & Sales Forecasting Inventory & Vendor Relationship Management

Strategic Communication & Emotional Intelligence Retail & Automotive Industry Expertise PROFESSIONAL EXPERIENCE

SALES MANAGER

Principle Toyota – Hernando, MS APRIL 2021 – PRESENT Responsible for managing the end-to-end sales process in a high-volume retail environment. Focused on delivering personalized customer experiences, nurturing long-term relationships, and contributing to overall team performance through proactive collaboration and client engagement.

Developed strong customer rapport to encourage repeat business and referrals.

Utilized CRM tools to track interactions and improve follow-up effectiveness.

Advised customers on vehicle features and financing options, tailoring solutions to their needs.

Participated actively in ongoing training sessions to stay current on products and best practices. Key Achievements:

Ranked in the top 10% of sales associates across three consecutive quarters.

Created a personalized post-sale follow-up program that boosted repeat business by 25%.

Supported onboarding of new associates by informally mentoring them on customer service techniques. USED CAR SALES MANAGER & BUYER

Ford of West Memphis – West Memphis, AR MARCH 2006 – MAY 2021 Led a team of over 15 sales professionals while overseeing revenue generation, sales strategy, and operational excellence. Emphasized data-driven decision-making, performance coaching, and customer-centric initiatives to exceed dealership goals and build a high-retention team culture.

Directed a team of 15+ sales professionals, providing daily coaching, goal tracking, and performance reviews.

Implemented a CRM overhaul that streamlined lead tracking and response times.

Collaborated with senior leadership to define sales strategy and monthly targets.

Negotiated vendor contracts and pricing to improve margins and competitive positioning. Key Achievements:

Increased annual revenue by 40% over three years through targeted sales initiatives.

Reduced team turnover by 60% by fostering a culture of mentorship and recognition.

Spearheaded internal training programs that led to six internal promotions.

Enhanced follow-up systems and team accountability, increasing close rates and client satisfaction scores. SALES MANAGER

Holliman Motor APRIL 2008 – JANUARY 2012

Managed day-to-day customer interactions on the sales floor, ensuring a high standard of service and exceeding sales expectations. Built a strong foundation in sales techniques, customer service, and product knowledge within a fast-paced retail automotive setting.

Managed in-store customer relationships and helped guide purchase decisions.

Handled daily cash transactions and followed company compliance standards.

Maintained high product knowledge and contributed to merchandising floor layout.

Assisted team leads with stock rotations and showroom displays. Key Achievements:

Exceeded monthly sales targets by 10–15% consistently.

Earned two “Customer First” awards for going above and beyond during high-traffic events.

Recognized as a top referral driver, bringing in repeat and word-of-mouth clientele. EDUCATION

High School Diploma

Southaven High School – Southaven, MS

TECHNICAL SKILLS

CRM Software (Salesforce, VinSolutions, DealerSocket) Automotive Sales & Finance Training Digital Marketing & Lead Generation Microsoft Office Suite & Google Workspace Data Analytics & Sales Forecasting PERSONAL TRAITS & VALUES

Reliable, goal-oriented, and people-driven

Thrive under pressure with a calm, positive attitude Deep belief in mentorship, integrity, and continuous growth Passionate about cars, customer connection, and team culture

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